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Wow Family Entertainment

Wow Family Entertainment

Reviews Summary

The consensus is overwhelmingly negative, with most reviews citing broken games, malfunctioning ticket/prize machines, poor maintenance, and wasted money. Common complaints include non-functional ATMs/change machines, unsanitary conditions, and unresponsive staff. While a few reviewers enjoy specific games or the overall experience, the majority warn against visiting due to frequent equipment failures and disappointment, especially for children. Several mention feeling scammed or robbed. The arcade appears poorly managed, with recurring issues unresolved over time.

About This Listing

Wheelchair Accessible

Who Can Play?

Most arcades welcome all ages (some may have age restrictions for certain games)
Minors may need parent/guardian supervision (policies vary by location)
No gaming experience required - games range from beginner to expert level
Comfortable clothing and closed-toe shoes recommended for safety
Valid ID may be required for certain attractions or age verification
Groups and parties welcome (advance booking may be required)

*Note: Age restrictions and policies may vary by arcade. Check with your local facility for specifics.*

First-Time Visitors

First-time visitors may need to sign a waiver or register for a game card. Staff are typically available to help explain games and provide tutorials. Some arcades offer newcomer specials or free play sessions to help you get started.

Common Restrictions:

Age-Based Some games may have height or age requirements for safety reasons
Capacity Popular games may have wait times during peak hours

*Note: Policies vary by arcade. Confirm with your local facility.*

What to Bring

Cash or card for tokens/credits (some arcades are cashless)
Valid ID for age verification or membership signup
Phone to capture high scores and memories (check photo policies)

*Note: Payment methods and requirements may differ by arcade.*

Preparing for Your Visit

Check arcade hours and peak times online before visiting
Eat beforehand or check if the arcade has food options
Bring friends for multiplayer games and competitions
Wear comfortable clothes you can move freely in
Avoid bringing valuable items that could be lost or damaged
Check for special events, tournaments, or discount days
Set a budget for games and stick to it
Stay hydrated, especially during long gaming sessions

*Note: Tips may vary by arcade type and location.*

How to Get Started

Most arcades accept walk-ins, but call ahead during busy periods or for large groups. Check for membership deals!

Other Helpful Info

Most visits last 1-3 hours depending on games and group size
Popular games may have longer wait times during weekends and evenings
Many arcades offer unlimited play packages or time-based pricing
Some locations host tournaments and special events regularly
Prize redemption available at many arcades - save your tickets!

*Note: Policies, pricing, and features differ by arcade. Contact your local facility for details.*

Features

Wheelchair Accessible

Contact Information

Address

850 Hartford Turnpike

Waterford, Connecticut 06385

Call Now Get Directions

Hours

Monday 7AM-9PM
Tuesday 7AM-9PM
Wednesday 7AM-9PM
Thursday 7AM-9PM
Friday 7AM-9PM
Saturday 7AM-9PM
Sunday 8AM-6PM

Customer Reviews

We were bored and decided to play at the arcade. The games remind me of Dave and Busters games. Unfortunately, my kid tries to play the games that give tickets. Not like back in the day where it was about the game and no tickets. The bad part about playing games for tickets is that you want a reward at the end . You play all these games, and then the ticket munch is not taking tickets, and your reward now becomes all these tickets. Bummer for your kid.

I lost a lot of money at this arcade because I put coins in the game and it kept eating them and not working. It's also very messy and unsanitary. I WARN YOU NOT TO GO AND WASTE YOUR TIME AND MONEY!!!

Played some games. I love the Mario Cart and the Skeet Ball and Basketball . Pinball was my favorite!!

Coin machines don't work. ATMs at the mall are shut down. You'll have to bring your own quarters, but from what I'm reading even then a bunch of the games don't work.

My son loves to go here but half the time we go, the change machines don't work and none of the stores surrounding the arcade are willing to hand out change. Also, we spend alot of money here to have 1/4 of the machines not work properly or not dispense the right amount if tickets. It's hard to tell an autistic child we can't play a machine because it's broken or get a prize because the ticket machine isn't working or that the there are no basketball's or skeetballs to play the games.

It's was a beautiful midday afternoon when I arrived to this "arcade" to create a name for myself as The Best Aunt Ever. I hit it big with winning the bonus on the wheel spinner and won so many tickets we lost count but alas those dreams were crushed when I went to go get the prize, and solidify my RIGHTFUL title, and the prize machine was broken. I called the number located on the prize machine multiple times but to no avail there was no answer on the other line and I was left as an embarrassment to the ki

Half the games are down. The air hockey (puck doesn't slide) is awful. Some games are out of tickets and prize machine doesn't work. I called the number. NO CALL BACK! DONT WASTE YOUR TIME AND MONEY! DISAPPOINTED KIDS

ticket machine broken, 1/4 of the games are not working. You call the number and it's a voicemail No staff working. The most pathetic arcade I've ever seen. Pure robbery

Only the pinball machines worked. Everything is broken. Lost $1.50 in the arcade. If you are bored and want to go to an arcade, don't go to this one, go to Mohegan Sun or Foxwoods.

Love this arcade have been saving my tickets for a while for a giant minion plush that's 2,500 tickets and have almost enough for it. It's a fun arcade to go to but I have had a couple times where the games have ate my money because they we're still plugged in and I didn't know they were broken because there weren't signs up but other than that I love it and almost every time I go to the mall I spend the whole time there playing the games with my bottle return change and spare change.

Scam. The prize machine is always broken. Spend your money for tickets not a prize!

This place feels so depressing. Crystal mall already in hospice, but this place is just sad. Just shut it down. Put it out of its misery.

What's in your wallet?

Currently closed due to Covid

Frequently Asked Questions

What’s it like visiting an arcade today?

It’s a mix of nostalgia and high-energy fun! Many arcades blend retro classics like Pac-Man and pinball with modern VR games, racing simulators, and rhythm challenges — often with music, lights, and a social vibe.

Is it better to go alone or with friends?

Both can be great! Solo visits let you focus on your favorite games, while going with friends adds competition, teamwork, and laughs. Many people plan arcade meetups as a casual hangout or even date spot.

What should I bring to an arcade?

Usually just yourself and a way to pay (some arcades still use coins, others use cards or apps). If you're competitive, bring your A-game. If you're social, bring friends or meet new ones over multiplayer games.

What’s the best time to visit an arcade?

Weekdays or early afternoons are usually less crowded — perfect for focused play. Evenings and weekends bring the buzz, especially at barcades or venues with DJs, tournaments, or themed nights.

Can I meet new people at arcades?

Absolutely! Arcades attract a mix of casual players and serious gamers. Whether you're jumping into a four-player co-op or chatting between rounds, it's a fun, low-pressure way to connect over shared interests.

Are arcades still just for kids?

Not at all. While many arcades are family-friendly, there are also adult-oriented ones with full bars, 18+ nights, or vintage nostalgia themes. Arcades today cater to everyone — from first-timers to lifelong gamers.

Are there events or tournaments I can join?

Yes! Many arcades host regular competitions, retro nights, cosplay parties, and more. Whether you're into high scores or just want to watch and vibe, events add an extra layer to the experience.

What if I’m not great at arcade games?

No worries — arcades are about having fun, not being perfect. Try a variety of games, ask others for tips, and remember: the vibe is more “let’s play” than “let’s win.”