Urban Air Trampoline and Adventure Park

Maintenance danger, safety fails and halfas$ repairs. Although the staff was kind and helpful, especially a young man named Caden, it's clear that leadership here says "patch it to the bare minimum" and doesnt even do that in many cases. Metal clamps cut into my little girl's thigh in the climbing enclosure. Several sightings of razor sharp zip ties in the jumping ball pits. All high wear equipment left to taters. Ball pit looks quite disgusting. Utility room, complete with chemicals exposed for wide ope

Urban Air is a place our kids love and that we visit regularly. We even got a summer pass this year so the kids could spend more time there. However, after coming frequently, we've noticed that the cleanliness is seriously lacking. A play area used by so many children is unfortunately not hygienic at all. One thing that stands out every time we come is the persistent, heavy smell of oil in the air?it's always there, and people are constantly breathing it in. They urgently need to improve their cleaning st

My kids have a good time here. The staff is good. Sometimes the staff standing in the playgrounds look very unhappy and absent-minded. But I think it's because they are very young. But sometimes We miss the children. It's actually important for the staff to observe. I think the cleanliness of the balls in the playground is also important. I hope they are paying attention. In general, we like it here. There could be a few more game options for teenagers.

Outstanding service!! Well organized, very friendly staff . So much to do for the kiddos here is an excellent place for your birthday party.

So I reviewed many of the recent reviews before posting my own and there are some that make good points while others, not so much. First off, the reference to the place being dirty. The only thing I personally noticed that stood out to me were some of the balls in the ball pit. There were many that were indeed blackish. Didn't look super pretty. However, you have to think about the process of cleaning something like this when there are probably hundreds upon of hundreds of balls in the pit. How could anyone

I would leave zero star if I could. I have had a TERRIBLE experience with the Cedar Park, Tx location multiple times. Requesting contact as soon as possible to discuss this matter and cancel memberships for both of my children. 1. An employee was running around throwing the cubes at other people, JETTING past small children carelessly. I submitted a complaint to a manager about this and I am not sure if she had a consequence or not. But this was completely unacceptable. 2. On a separate day; this same em

Kids had a blast on the rock wall and we jumped for hours. Clean and friendly staff. Would recommend. I prefer to go during the week when it's less busy.

My son had a blast for his 11th birthday ???? He and his friends had the time of their lives! Nia was so helpful to get us situated and John was such a great 'host' who kept everyone fed and happy. I recommend getting the VIP suite so parents can hang out in a quiet space while still being able to watch the kids have fun! All in all, a great experience!

This place was so dirty. They should keep it more clean. We saw bottles,gum,moldy food, and more. The employees are messing around and doing nothing. One kid didn't put on my child?s harness tight enough. Over priced food for tiny things like 2.95 for a pizza slice. One time an employee even cussed when dropping something in front of my kid. Employees were also inappropriate by doing inappropriate gestures near my children. It looks like this place has never been cleaned once.

The attention on arrival was very good, the games very fun for all ages. The bathrooms were very dirty, they lack a lot of cleanliness.

We've gone here on and off for years. Today we went to use the remains of a gift card, and we won't be going back. It was $21 per kid for the middle level pass, plus more for a pass for my toddler and one for me to assist her, so not a low cost. The biggest problem is that most of the trampolines have lost their bounce! I know the place gets a lot of abuse, but when you're a trampoline park you just have to maintain your tramps!! That's just part of the cost of doing business (spoken as a small business own

Reviewing purely based off the most recent visit yesterday. Management had to be requested based off a few employees who were not willing to work in their area. My kids were wanting to ride a certain attraction and the employees were not allowing them as they just "didn't want to work" which were the words that came out from a different employees mouth. I'm sure it can be annoying to work there, however, this is a place for kids to enjoy themselves without having to deal with the attitude of employees unha

I took my daughter and her friends for a birthday celebration. It was packed for a Sunday, and the whole place looked really dirty and dingy. There aren't many seats available for parents to sit, but I did find a quieter place eventually. A friend showed up late and was only going to get an hour of play. I kindly asked for a prorated rate but none exists. Overall, it is overrated and overpriced unless you're 5 and it's your birthday!

Extremely Concerned and Disappointed My son visited Urban Air North yesterday with friends, and what was supposed to be a fun outing turned into something deeply unsettling. During their visit, the police arrived and tackled a worker?in front of the children. This individual had been operating the zipline and was responsible for harnessing kids. According to my son, the worker appeared unkempt and concerning. Shockingly, he had a toddler clinging to him while on the job. After the incident, we learned fro

When we first came to urban air, the kids had a blast, place looked clean! Since winter is over and summer time has come the ball pit is so nasty with lots of black balls that use to be white, alot of balls are squashed and flat! I've came once a week for the last 3 weeks and a piece of fabric is still in the ball pit. I do understand lots of kids come and play and germs are everywhere but when do the balls get cleaned or replaced?

We visited Urban Air for the first time on Saturday. There are several other similar indoor playscapes in the area, and I wouldn't say this is the cleanest. There were dirty balls and trash in the ball pits, ripped mats, and dust and dirt in all the cracks. I didn't see any workers cleaning the entire time we were there. On the website it says there is a dedicated area for kids 7 and under. This is definitely not maintained and there were bigger kids everywhere. I can see it being a fun place for teens beca

The zip line is a blast. I would recommend to all parents to get that harness on and give it a shot with your kid!

I had the best service I could ask for I scheduled my son?s 12 birthday here and it was so easy and was taken car of very well by Jose our own birthday specialist from start to finish and when checking out Tony took care of us and made sure we were very satisfied by experience and made it very easy to check out. Thanks so much and will plan a another birthday here definitely worth it and made it so simple and kids had a blast

I will recommend that you do not bring your kids to this run down place. The kids play scape area is filthy nasty with accumulated trash that appears to be there all day. The kids attractions are run down and are not properly monitored so the older kids take over and not allow the younger kids to have their turn at various stations. My husband had to step in and advocate for the little ones to have their turn. I had to request a full refund and tried to notify the manager about the reason but he didn't ca

Well my kids had a good time at least. But not to much to keep adults entertained. Then again there so much going on around you that you have to keep your eyes on your kids. Yes I'm that parent leave me alone lol. The food was trash and for that price my god. And don't get me started with the drinks. I mean coke on at 30 bucks a kid you guys can afford Coca Cola .

Hi, I would like to thank Alex for being a great member of urban air. He was the only one who made eye contact, while the others were looking at their phones. One guy was looking at his phone the whole time I was doing the zip rope. Alex was my favorite employee out of EVERYONE! Please let him know he deserves the five-dollar gift card that you told me you would give him. Thanks for reading this and thank you to your best member, Alex. -Aedan -Parent (A review my son wanted to leave for Alex) Thank You Ur

1.This place isn't suitable for children because it's dirty, with handprints everywhere. 2.It smells bad here. 3.The workers weren't doing their job properly; the children had to find them to get assistance. 4.The workers seem distracted and aren't serving us well. 5. There's a lot of junk and trash in the playground, and no one cleaned up the mess left on the ground. 6.General Manager Jesse didn't show up to manage the employees, and it was out of control. 7. Most employees wore pajamas, weren't friendly t

Awesome venue for a birthday party. Kids above 5 enjoy the most. Trampolines are very safe. Ball pit is really nice too. The adventure stuff are also very good. Highly recommend for birthday parties. Checkout the various options they have in the photos that I am adding with your review. Lots of parking. Prime location. Friendly staff. Their socks are very good. Good grip and vibrant color. Food is not so great. But you are not going there for food anyways.

Our party host Eros did a fantastic job! He was very responsive and respectful. He was great even when we had several unexpected kids show up. Overall my son?s 8th Birthday was a huge success.

They're friendly to deaf mother and they will take care of it when they called kids for pizza/cake time! They asked me questions to make sure if I need anything or questions. Good job, worker! He's awesome job!

We were here for a birthday event on a Friday evening. The party room was decent. Most of the employees are high schoolers. Staff was kind and helpful when needed. There is a trampoline, ball pit, zip line and wall trekking. Kids enjoyed. There is a separate party hall and common tables too.

Sensory kids paradise. So much fun! If your kiddo is not-stop, this is a great place to get some sensory input and heavy work in for the day. Weekends are packed, but my kids still had a blast. They have so many attractions to choose from and kids of all ages can have a great time. I recommend reserving on line and adding the Icee, it's the perfect treat for the end of your stay. Plan for lines and crowding on the weekends and you will be fine.

Urban Air Trampoline and Adventure park is the perfect place to let your family have fun! This indoor playground is great for the entire family. Take your birthday party to the next level or spend a day of fun with the family. Make sure to bring appropriate socks or you will need to purchase socks when you arrive. They do have food and drinks. The lines on the weekends for food and drinks are pretty long. Get there early to avoid the long lines or eat before you arrive.

AMAZING summer deals!!! My pre-teen and teen boys LOVE getting their energy out! Staff is friendly and easy going. It's always clean and not crowded if you go early!

We had our child's birthday party here. I loved the amount of trampolines and different features that they had at the facility, including the ball pit. Kids of all ages were able to have fun.

Urban Air is a perfect place for children to get their energy out in a fun and safe way. They have massage chairs for the adults, and plenty of booths and chairs for relaxing. It's great because you can watch your children, or eat with them, while enjoying a bite from the concession stand. They also host great birthday parties and have an exceptional membership deal.

The place is a good size. I would not recommend for kids are younger than 5 just because you might not get the most out of your bucks. The rider thing looks so much fun. I would ride it over and over if I were a kid. Kids we're having so much fun in the warriors pit. I can see how kids might get hurts if not being careful. The tub area is kind of hiden in the back, but it's a good size. Also, it's my first time to see a place has very fresh celery carrots sticks with hummus. While it offers other normal jun

We love the attention from Jenny, everyone on the team was friendly! Thanks for an amazing time. Our kids and family and friends enjoyed the park, 1st time in this location, went 2 weeks ago and booked the party for my kid, thanks!!!!

Urban air-cedar park provided a great time for my daughter?s 6th birthday! All the kids had a wonderful time. The stand out of the night was our host, Diego- he was awesome! Went above and beyond, was attentive, did his job well and very thoughtful when my daughter hurt her foot playing. He initiated making her an ice pack on his own to help out and showed genuine care. We were really grateful!

Was just here on July 13, 2023 at around noon on a Sunday. Probably our third or fourth time here. Kids had fun, but this place looks like it's on the verge of being shut down. If you look at the pictures, stuff is ripped and falling apart everywhere. It is dirty and dark. Lights were flickering or out, when we walked in, they have one light in the entrance area and it was out, so the whole area where you are checking in was dark/dim. There was a worker sitting up front with a black hoody on and the hood up

We recently had my sons' birthday party here. We booked two tables and it was a good amount of space for 30 kids (and their parents) to eat and mingle. One table would be fine for 20 kids. The staff was very friendly, patient, and kind. The two hosts that helped our tables (Jenny and Isa) did an amazing job anticipating what we needed and how to keep the party going smoothly. I really appreciated their help serving pizza and donuts. I would definitely recommend having a birthday here! The kids at our party

One of the better locations in Austin. The kids that work their have some manners. Kids love it, so it gives me time to work on a few things over the weekend,

This place deserves 5 stars. Most of the negative reviews were for other parks. I have been to several different locations and this is the best. There was no time limit and this location has it all. The obstacles are awesome, so if that's what your kid is into they will love it. They have a freakin zip line, sky walk, rock wall etc...They also have a full kitchen serving hot food. There are too many things to list. As far as trampolines there is a dodge ball area, free jump, slam dunk, a pro area for high j

We went here for the summer holiday early bird special and when I got back, I bought their summer pass. Definitely a place you can have kids practice their trampoline jumps and landings in addition to rock climbing (not very high but 4 different styles to choose from, and saw 4-7 year olds attempt it too), obstacle courses (one with a big 3 feet deep ball pit) and zip line. Yes, it's not huge like an amusement park but kids can easily burn 3-4 hours here. The staff is very helpful and encouraging towards li

This place has a little for everyone even the under 2 group (the playset area) Although it is disappointing that they dont monitor the play area and there is spilt drinks all over the place and young children step in the apills and get their socks soaked. When asking staff if they can replace the soaking socks due to lack of monitoring playacape , they said we would have to buy a new pair. I understand business aapext all about making money, but i mean come on. A 2 year shouldnt have to walk bare footed (w

Great place for the kids!! Huge location. Large caged climbing maze. Large jumping trampoline area. Fighting plank foam pit. Fitness obstacle course with a ball pit 3ft deep! Fun slides. Kids of various ages. I assume birthday parties here are great. We came on opening day and had a blast!! We will be coming back.

We recently celebrated our 6-year-old daughter?s birthday at Urban Air Trampoline Adventure Park, and overall, it was a wonderful experience! We booked the party through their website and were lucky to snag a promotion, which gave us a great deal. Despite it being a busy weekend afternoon, we were assigned a private room on the first floor, which was a huge plus. Our party host was incredibly helpful and attentive, making sure everything went smoothly. The kids had an absolute blast, and the pizza was surp

This place, seems like it could use a deep cleaning + a refresh. Restrooms were dirty, lack of staff, and things just wore down. Ive been to many indoor trampoline parks, this may be the worst condition one I've been too.

First time here and it was awesome! Had so much fun with my 6 year old grandson. Tavion was great! He took care of ABSOLUTELY everything!! I actually liked this place a whole lot better than Altitude! This place was clean and had a great atmosphere. I will definitely be coming back here!

Urban Air - Cedar Park hosted our son's 5th birthday party. The age range of the kids was 2.5-6 years and everyone had a blast! Parents were highly complementing of the space and the variety of activities for the kids. From the moment we walked in, we were well taken care of by Diego, and he was on top of everything we needed. Diego was patient, anticipated our needs before we asked, and was accommodating. We were only charged for the number of kids who showed up (less than the 20 we had reserved), which wa

Urban Air is my children's preferred tranpoline park in the area, however they rarely get to enjoy it to its fullest. On this particular day, we discussed which passes to buy and decided to go with the ultimate passes. The staff did not inform us that several of the offered attractions are not open for the public. In particular, both the tubes playground and the urban pro zone. The women's restrooms were also too dirty for my youngest to use. All in all, run down, largely unattended, poor value for what I s

My daughter had a great fifth birthday party! Juan was so nice and very helpful! It was an effortless event for us and the perfect party for our daughter!

Very crowded although I had a blast with the Kiddos, All day long. I definitely recommend Urban-Air, to anyone looking to have fun regardless of age. The Staff was amazing, some young although very polite. Price is reasonable & worth every penny.$$

Amazing place great staff My daughter and her friend loved this place .10/10 would recommend if u have very active little ones that love pizza.all in all Great experience .

We recently enjoyed our twins? 5th birthday at Urban Air! They had the best time and asked to return prior to their next birthday. This was our first time at this trampoline park. From booking to execution, this location provided the best customer service. I'd like to give a special shout out to Jesse, the GM, as he spent nearly an hour with me discussing and touring the facility to ensure it met our needs. I appreciated he was intent about not overselling and he was a complete joy to work with! Ryland (?)

Besides all the criticism of cleaningless and improperly maintained facilities (which are all true), I want to call out this ?legal scheme? they got going on: On birthday parties and such, they hand out these ?free bracelet? vouchers, which make it seem like they are giving you a free entry for a kid to come back another time. Once you are back - with kids expectations already high - they claim these are not free passes but literally free rubber bracelets which serve no purpose. Extremely misleading, last t

i called them 6 months ago to cancel my kid's membership, as we didn't used it for year. my member ship is still on and i am getting charged for it.

This place was fun for the kids. Just wish that the younger kid area was more lit up with lights. It was very dark in their jungle gym area, anybody could go up way in there and you wouldn't be able to tell where they were which was a bit disturbing for me. Other than that, great place for kids run off some energy.

BEWARE!!! Dust build up EVERYWHERE, Super STICKY and just dirty all over. Looks like they haven't swept in a good while. Crazy that the place was in that bad a condition if they just opened up for the day. Save your hard earned money and seek better quality entertainment for your kids elsewhere.

Great experience - seamless and great location to have parties. Our party host, Nia, was great to work with, checked in on us all the time and made sure we had everything we needed to have a great celebration.

My experience at urban air was extremely sub par. Everyone who works there seems very young, that's not the problem? the problem is you feel like you're bothering them if you need something, like drinks, or tickets or help. The facilities were also extremely run down. Granted 6pm on a Saturday? still. They might want to stop play for 30 minutes every couple of hours to do a sweep or clean, because I accompanied my toddler into the Tubes obstacle, and the amount of ductape, foam exposed, a pole with NO foam,

Of course my children loved coming here, it's a great energy burner however that doesn't make up for the severely neglected facility. We attended a party as guests yesterday afternoon and the experience was awful especially for the price the host had to pay. Party room 6 was the only room without air-conditioning, and happened to be the only room without parent chairs. The floors of the party room were absolutely disgusting, there was several spills that were left there for a lengthy amount of time consider

It was pretty busy and the kids loved it. If they don't have it, I do wish the older kids had an area to run that wasn't near the younger kids. Just for safety reasons. Overall decent experience.

I took my siblings here and they had a ball! This place is great to host birthday parties. You can get your wristband and let the kids go crazy. There is an indoor zip line that comes with the the unlimited package. I think the kids went in it about 20 times. Their concession stand has reasonably priced food. Since you can't bring in outside food or drinks you have to buy something from the concession stand (if you're not in a birthday party). They have healthy choices like hummus, but that is the only opti

My daughter had a blast when we visited for a bday. The whole place is lively. Too many things to do. Ballpit, trampoline, slides, maze like structures. Only suggestion i have is that there is no safe place for my less than one yr old to play. She wants to play but the bigger kids are way too aggressive. Need a designated area for small kids.

Not safe and horrible environment for kids health. By looking all this were thinking how much we don't see and don't realize that we re ourselves put in all this our kids and of course how much Urban Air management cares about the kids safety and clean air.. Have been in different kids places no such a thing never, Horrible horrible experience..

At a birthday party for my grandson. It was awesome! The kids loved the activities! The party was great and the party attendant was great. The pizza they supplied was very tasty! I wish they had been around when my kids were little!

staff is friendly and goes above and beyond consistently. especially michael rogers (pretty sure that's his name. blonde boy that takes extra time with my overly inquisitive and hyper son)

Very elaborate, adventurous & exciting play apparatus for kids! .... my daughter & her friends thoroughly enjoyed , and didn't want to leave. Very helpful staff.

Fun place for the kids to burn off all that kid energy! The adults(my sister and I) got a few injuries but we still had a blast ??

I've been several times in the past. I was just about to bring 3 kids there to play all day tomorrow, and purchase passes for Christmas gifts but I will not be now. These reviews are so disappointing. The photos are awful. I see comments from 6 months ago where management is saying they take it seriously and then a review 2 weeks ago with the same responses. So unfortunate because this place has the potential to be the best indoor playground for kids AND parents.

A super awesome fun place, could be a lot cleaner. There was multiple things of trash like cups, lids straw etc... in the upper parts of the place scape, other than that everything was fun! You have to buy special socks, and a locker to ensure your belongings are set. That's a minor inconvenience but all in all loved the ball pit and trampolines.

Our party host was Juan and he did an amazing job. I loved not having to worry about anything, he was on top of everything!

Course is littered with trash but lots of fun! Shut down courses early for cleaning so don't expect full access in their last hour. The zip line was closed most of the time and when we went to try and use it they said we had to wait 30 min and after we waited then they said they were closing it. The young staff members were cursing like sailors while they cleaned ???????

We were well looked after in all areas! Especially Chico who helped to organise the birthday party. Great guy!

I took two of my grand kids to this location last week. They had the best time. The staff in the facility was very helpful to my kids. But what impressed me the most was the hard working cleaning crew. The bathrooms were impressive and smelled fantastic. The eating areas were swept on a continual basis. I believe that facilities that deal with children need to work extra hard cleaning to help protect all those who walk thru their doors. This cleaning staff was relentless. We will return. Thank you s

SAVE YOUR MONEY!!!! If I could give it a zero I would If you thinking about hosting a party don't do it !party was over 600 $ pizza was trash and under cooked staff was extremely disrespectful starting with check in and it just got worse as the party continued the party host was no where to be found during the party to help serve or see if help was even needed . Facility seemed very dirty windows were dusty with fingerprints, and there was trash and moldy food in different parts of the play areas I can onl

We just took a bunch of kids to spend the evening at urban air and Lailah was extremely helpful! She was an absolute gem and took really good care of us. We appreciate the level of customer service that she gave. We love this place and will definitely be coming back!

They didn't tell us about the fact that our "Fly all day Ultimate Attractions for one low price" ticket was actually good for less than 2 hours. This is listed no where on the website and wasn't mentioned when we checked in. I saw some fine print on a sign when we were leaving. Also understaffed and not all attractions were open. Kids didn't hate it, but we will not be back.

Had a birthday party here and it was perfect! Pizzas were delicious and on time, our party host Jenny was lovely, and the managers Zoe and Mark were extremely helpful when I ran into a few snags. They made the day perfect!

We recently visited Urban Air, and it was a great experience! The variety of attractions kept us jumping and entertained for hours. My son loved the zip line and rock wall. The food was good, offering great variety. The staff and management were excellent, providing friendly and efficient service throughout our visit. We had such a fantastic time, and will definitely be returning. Highly recommend for a fun-filled day!

We had a great party for our son with the basic package and Jenny our party table helper was very attentive.

This Urban Air is a great place for kids and families to get together. It was noted that it is located next to a major highway and intersection and vulnerable to Street people and vagrancy coming in the facility as well as interstate travelers stoping in to enter the facility. There is security here unfortunately it is substandard and often the door is open for anyone to enter or leave the facility unchallenged by staff or security. A child could easily walk out or be escorted out by a stranger. The fac

It was disgusting. We arrived just as they opened. It looked liked it hasn't been cleaned in weeks. There were dried spills on the floor, including one long sticky trail from one side of the floor to the other, and weeks of built up dirt and dust. There were even plates of half eaten pizza, empty cups and trash in the tunnel play area that had to be from the day before or longer than that. All the bathroom stalls didn't have toilet paper. The high school kids working there were standing around in the

Cleaning crew needed constantly but were nowhere to be found, otherwise pretty simple fun for kids!

I LOVED IT THERE THE STAFF WAS SO NICE! Nia and John (very nice staff) helped me! Ty!!

We had a great experience at the park. We were very well looked after and my daughters loved the fun.

My daughter & her friends love it there! Last time we was there a few things were down but they still had a blast!!??????

Fun for the whole family. Birthday package ran about 300 for two hours at the table , 10 passes for kids to jump, as well as pizza and water bottles. Kids can stay after the party once wearing their wrist bands. Good way to spend the day :)

I do not recommend getting a membership. I signed up for my stepkids originally. After a separation, the kids moved two hours away from me, and I will no longer see them at all. I literally cannot use my membership anymore. Customer service would not let me out of my contract even though relocation is an allowed cancellation. I get the same copy-and-paste response every time I reach out. Now I just have a $25 painful reminder of my separation each month until my contract is up.

I am writing to express my deep concern about the lack of attentiveness from your staff during our visit this past Saturday. The staff member at Dodgeball was almost entirely disengaged. A much older child headshotted my 5-year-old twice from just a few inches away, and the staff member did absolutely nothing, even as I was shouting for the big kid to stop. When I approached her for help, she responded, ?What do you mean by someone? What do you want to do?? I was shocked by her response. Isn't she trained t

So, the kids love all of the different activities and it's marginally well kept up given the number of kids here on the weekend. My biggest complaint is the atrocious wait times at the snack bar. On our last two visits, it's taken 45 minutes just to get an order of fries from the time we ordered. And they weren't even good.

Cedar Park - Way overpriced and almost a switch and bait process when buying tickets online. Paid over $70 for two kids to play. Got the ultimate tickets which said it was for all day play and all events. Get there and check in and are told no...it's only 2 hrs of play. That a lot of people are upset because it does not say that when purchasing. That is just the beginning. The other issues I have is it is much smaller and run down then their website and pictures indicate. There was no "arcade" except for v