Up One

Up One

Reviews Summary

Customers consistently praise this claw machine arcade for its friendly, helpful staff who often assist players by adjusting prizes and offering tips. The machines are considered fair and winnable, with many reporting multiple plushie wins under $20. The trade-in system for prizes is frequently highlighted as a standout feature. Reviewers love the clean, aesthetically pleasing space and the wide variety of cute, high-quality plushies. Many mention returning multiple times due to the fun atmosphere and excellent customer service. Some note the value of bulk token purchases. Overall, it's described as a must-visit for claw machine enthusiasts.

About This Listing

Wheelchair Accessible

Who Can Play?

Most arcades welcome all ages (some may have age restrictions for certain games)
Minors may need parent/guardian supervision (policies vary by location)
No gaming experience required - games range from beginner to expert level
Comfortable clothing and closed-toe shoes recommended for safety
Valid ID may be required for certain attractions or age verification
Groups and parties welcome (advance booking may be required)

*Note: Age restrictions and policies may vary by arcade. Check with your local facility for specifics.*

First-Time Visitors

First-time visitors may need to sign a waiver or register for a game card. Staff are typically available to help explain games and provide tutorials. Some arcades offer newcomer specials or free play sessions to help you get started.

Common Restrictions:

Age-Based Some games may have height or age requirements for safety reasons
Capacity Popular games may have wait times during peak hours

*Note: Policies vary by arcade. Confirm with your local facility.*

What to Bring

Cash or card for tokens/credits (some arcades are cashless)
Valid ID for age verification or membership signup
Phone to capture high scores and memories (check photo policies)

*Note: Payment methods and requirements may differ by arcade.*

Preparing for Your Visit

Check arcade hours and peak times online before visiting
Eat beforehand or check if the arcade has food options
Bring friends for multiplayer games and competitions
Wear comfortable clothes you can move freely in
Avoid bringing valuable items that could be lost or damaged
Check for special events, tournaments, or discount days
Set a budget for games and stick to it
Stay hydrated, especially during long gaming sessions

*Note: Tips may vary by arcade type and location.*

How to Get Started

Most arcades accept walk-ins, but call ahead during busy periods or for large groups. Check for membership deals!

Other Helpful Info

Most visits last 1-3 hours depending on games and group size
Popular games may have longer wait times during weekends and evenings
Many arcades offer unlimited play packages or time-based pricing
Some locations host tournaments and special events regularly
Prize redemption available at many arcades - save your tickets!

*Note: Policies, pricing, and features differ by arcade. Contact your local facility for details.*

Features

Wheelchair Accessible

Contact Information

Address

136-17 39th Ave

Queens, New York 11354

Hours

Monday 12-8PM
Tuesday 2-7PM
Wednesday 2-7PM
Thursday 12-8PM
Friday 12-9PM
Saturday 11AM-9PM
Sunday 11AM-8:30PM

Customer Reviews

Updated review. Super positive. I spent time in Tokyo for work, directly associated with toys and toy sales and acquisitions. That's when I became aware that they had drops of toys that were not available for sale. They could only be obtained from a crane machine. Needless to say, while I was there, I became hooked on claw machines, Plinko, bulldozer games, hook games, key slot games, etc.?really any prize arcade game. This is very popular in Japan, but some of the games are considered gambling here in N

I loved coming here, there were so many plush toys in the machines and you could collect then trade for a different one.

Very fun, and the stuffed animals are easier to win than in other places like round 1.

The store is always clean and the staff are friendly. They actively reset the plushies to help you out. We have come here several times and each time we come away with something or trade it in for points. Prizes for trade ins are also authentic.

The staff were so friendly here. The grabs for the claw machines were also pretty easy. I had a fun time getting so many plushies and loved how they even provided us with such a nice holographic reusable tote bag to carry them when we were done.

Super kind staff here! Even gave tips on how to win the games! They have baskets to help carry all the plushies you win!! Will definitely come back!

## UP ONE @ Queens Crossing: A Must-Visit! (5 stars) I had a fantastic experience at UP ONE in Queens Crossing! From the moment I walked in, I was impressed. Here's what makes them a 5-star shop: * **Amazing Selection:** UP ONE has a fantastic selection of plushies . They have something for everyone, whether you're looking for a specific item or just browsing for inspiration. * **Top-Notch Staff:** The staff at UP ONE is incredibly knowledgeable and friendly. They were happy to answer my questions and hel

Maybe the best claw machine arcade in Flushing. You'll win a lot more often than at other places, and the machines are kept pretty full which helps with winning. The prices for tokens are reasonable and you get bonus tokens if you spend more. One of the best things is their vast array of trade-in options which are nicer than the ones in the machines.

Such a cute place! Love their plushies and the exchange options they have. There's a free tote with a $50 tote purchase along with the option to save your tokens for another visit. Looking forward to returning.

Excellent claw arcade! The staff are super friendly and genuinely want to see you win ? they'll even set you up for success. I've been here many times and always look forward to coming back

This place is amazing. I got to have fun spending time with my friends and have experienced the best moments with claw machines. I got cute plushies that would make me remember this place and I would come back again. ????

Great chance at winning at least something and the tokens are pretty well priced. We won three prizes (2 small and 1 big) with our 20$ we tried our luck at a different claw machine spot in the area and this was definitely the better spot!

The cranes were actually winnable, the price is very fair, and the customer service was absolutely exceptional. The staff would constantly move the prizes you wanted to better locations and refill them, and they would also give you tips and tricks on how to win the prizes.

It's a nice location, we spent 50$ and got 5 plushies so it's definitely winnable and saw many other people win prices to. Each token can be worth est $1 to 50C depending on how much you spend. ( check first picture for prices ). Each claw machine ranges from 3 -7 Tokens and majority of machines are 4 tokens. The amount of tokens required are on the top right of the machines.

Claw machine arcades can really be hit or miss?but this one is a total win! ?? The games are actually fair (yes, really!), and the prices to play won't empty your wallet. The prizes are super cute and fun?think plushies you actually want to win. What really sets this place apart is how much care they put into keeping things fresh and winnable. The staff frequently open up the machines to fluff the plushies and restock prizes, which gives you a real shot at winning. Plus, everyone working there is genuinely

I used to love coming here because it isn't rigged you would actually win things. Today I came here again and I spent 80 dollars, every machine would drop the animals before they even got to the shoot. Barely won anything, I'm heartbroken, this was one of my favorite places.

Fun place if you like vending machines. The toys are so cute and just 4 tokens per play. The place is nice and clean. Super cute vending machines with verity animals stuffed toys. My daughter love it!

I am so happy this place opened in New York! The store is big, clean and beautiful. Their plushies are so cute and adorable, their qualities are excellent too! I've been there 2, 3 times, every time they have new plushies! One thing I must mention is that the staffs are very friendly and helpful! My son was playing on a machine and didn't succeed for a few times, one staff saw that and helped reposition the plushy for him to grab, for a few times!!! My son is so happy that he end up did successfully got the

I recently visited and while I enjoyed my time there, I found it a bit pricey compared to arcades I've been to in Japan (cost of living issues, I know). The coins seemed a bit expensive, and I found the credit system a little confusing. Some machines require 4 coins while others only require 3, but both offer the same 2 credits for a winning plush exchange. This inconsistency made it difficult to keep track of my credits and plan my strategy. The plushies themselves weren't the most appealing to me either.

AMAZING!!!! BEST CLAW MACHINE PLACE IN EXISTENCE AND THE WORKERS ARE REALLY NICE ????

My friends and I had so much fun here yesterday! We had so much fun, we came back for a second round the same day ?? The staffs were kind and incredibly helpful. We will be back again! Thank you!

UpOne is one of the best claw arcade in Queens. The staff is so friendly and always on the floor to help patrons with adjustment if needed. It's their 2nd year anniversary this year and we have been going here since they opened. Built many memories and excitement over wins. Their selection of plushies and trade-in prizes, you'll find something for everyone. The atmosphere is fun and always playing great music to jam to while playing. Everyone is welcome, young to old; smiles all around!

Super fun arcade with variety and a great vibe inside with their pastel neon lights and colorful toys. Great date or friend spot. You can pool together with friends to get the 50$ tote bag which is cute. There's a trade in system (trade plushies you don't want for items) and the lady at the counter carefully explained and was so helpful. You could get some great plushies for like ten or more points and plushies ranged from 2-3 points. I loved seeing trade ins because they have figurines and toys. There's mo

With all the good reviews, decided to give this place a try. Nice set up and staff with a lot of cute plushies. There were 6 of us trying multiple times, but none of us won. Each time, the claw would pick something up but then immediately start rapidly shaking once it rose back up causing the plushie to drop before reaching the drop area. Seemed designed to do that. First and last time visiting this place.

Great arcade, prizes in the machines are worth a certain number of points so you can exchange them for different prizes if you like. The staff member was very helpful and friendly and explained this to us. We went just as it opened and the claw machines were stacked up around the prize chute so it wasn't too difficult to knock them in and win :)

This place was so quirky and fun! Went here on a daytime date with my gf and we had so much fun playing the claw games. I felt like the claws kept letting go when I grabbed something, but I guess that's the name of the game...

Such a fun place! If you love playing claw machines it's one of the best spots! It's reasonable and they have various machines with cute plushes and also they offer you exchange to different plushes if you win plushes and don't like it. It's inside a mall next to a food court so you can have food before or after playing machines. I really enjoyed the experience here. I want to go back soon!!??

I am in the graphic media merchandise market. There are item and merchandise drops. In Tokyo, where items are released to crane machine arcades, the only way to obtain these exclusive items is by winning them from fairly difficult machines. A person who plays crane machines often knows the difference between bins with plexiglass sides or ramps. A tactic I often use is to use a full machine and the claw to knock items into the bin, rather than pick them up directly. Packed machines are the best bet for a wi

Finally a place where you can actually win stuff! I spend $70 and I won 7 plushies! ??There's barely any people in here and i saw the worker cleaning the machines constantly. Plus the trade options are really great, varies from pens, plushies, coin wallets, etc. I trade in 3 plushies for 1 coin wallet and 1 pen. I also won a hangyodon plushie but my boyfriend kept it lmao. Recommend this 100% ????

Highly recommend this place! The plushies were super cute and fun to grab!

I love this place. This place offers a wide variety of choices to play and get from. It gave me a lot of fun and entertainment that lasted for hours. I hope to see this place improve and continue adding new plushies and toys to get.

I love coming here with my little one. It's new, clean, and customer service is very good. They actually helped us rearrange the position and add more plush when I tried many times getting that same plush. ?? After our third time coming here, I was able to trade in for a much bigger plush.

Had so much fun today at Up One! I was able to redeem two plushies of my favorite pok?mon character! The staff was super friendly and helpful, I cannot wait to come back!!

Man oh man, how do I even get started. I thought my complete lack of skill in the art of the claw would net me empty handed today? oh boy how I was wrong. First attempt in, I tried going for that cool looking slowking plush, but to no avail as the sense of despair flushes out whatever joy and confidence I had left. As I gazed onto the last few tokens I had in my hand and glanced back to that slowking plush, a sense of hope lit up on my face as Nina, a kind employee, saw my distress and came to the rescue.

Had a great time, staff was very friendly and helpful, gave us tips on how to get the plushies and moved them around for us

Best clawcade ever! Me and my boyfriend take a 40 minute drive here for a date whenever we have the time! Machines are easy to win and you can trade up your prizes! (Although we usually keep a few) they also have the option to save your points for your next visit so you can save for a huge prize! I wish there was more places like this, but we'll just have to keep coming back :)

We went on a claw machine arcade tour throughout NYC! This was by far our favorite and had the best payouts/some of the best prizes. Highly recommend!

You are almost guaranteed at least 3 wins and pushes to leave with. Your child and yourself will always leave happy. The staff assist you in winning ! They're so friendly and kind. This place is a gem !

THIS IS THE BEST CLAW MACHINE PLACE IN THE WORLD!!! I won a capybara, frog, and pig. They exchange them if anything is wrong with no questions! Best place ever!!!

The shop keeper was so nice to us! We had so much fun. This definitely scratches the crane game itch, we got so much dopamine from playing here. The prizes are small but somewhat easy to get if you understand the positioning. You can trade in the smaller prizes for the big ones behind the counter! I like this concept a lot since it feels like you're building up to something bigger. We'll definitely come back again in the future

Last minute plans and my son had a great time! We won so many prizes! Recommend this place 10/10 everyone is so nice as well!

I love Up One! The staff were very friendly and the prizes were really cute. I would definitely come back and bring your friends too!

Reasonable prices and the claws are pretty strong - spent $20 and won 3 prizes. Staff is friendly and helps reset toys in a winnable position

The staff were extremely nice and helped us reposition the plushies whenever we were having trouble getting them and whenever we requested it! I accidentally double tapped on the button on one of the machines when getting a plushie and the claw didn't go all the way down. But the staff saw this and refunded the amount of tokens one game cost. The plushies were super cute and you can exchange for another plushie from the same machine if you don't like the one you picked up. You can also exchange the plushies

The store is clean and the machines are in good condition. The staff are nice, who kindly give us free tries after our repeated failures, so we end up getting one.

im not sure about all the positive reviews as when i came, the arcade was empty with only two staff members. neither of them were friendly and became triggered after being asked for a rearrangement. they later followed us around and constantly watched us but didn't say anything. most of the prizes were alright though

I always visit Up One whenever I'm in Flushing, and it's always such an amazing experience!! The prices and games are fair, and I have always left super satisfied with everything I won! It is such a cute store, and if anyone wants to try a new claw machine place, Up One is the place to go! ??

This shop gets it! Machines are being refilled quickly and they actually grab the plushies correctly. Employees are super friendly and want to make sure you had the chance to win something.

I came in to see this place and was curious what it was.I see a lot of wonderful Arcade games to choose. I'm having a good time playing these arcade games and so many different plushies to choose. The games are pretty fun to win and I would recommend anybody who wants to play games and win prizes!

One of the best claw arcades around! The claws actually work so you're able to get super adorable prizes without spending a ridiculous amount. Even beginners should be able to get at least one plush for $15. I also love how you can trade in plushes for prizes plus staff are very friendly. Next time I come back to New York, I'm 100% hitting up this place again.

I highly recommend this place, the area looks really aesthetically pleasing and clean. The plushies are super cute and they are actually possible to get! The workers are really sweet and even gave me some tokens when I didn't have enough for one round. ??????????

Really fun to play! Had a good time and you can exchange prizes for bigger ones you might like better. Definitely recommend:)

Randomly decided to check this place out and don't regret it! It is a very cute (and small) claw machine arcade with tons of different plushies to win! I didn't realize you can trade in the plushies for other prizes at the counter so I will definitely come back and do that! Overall, I had a great time here :)

I love this place to come to with friends, it's fun and offers a wide variety of plushies. It also lets you trade in and there's unique prizes of all sorts.

I came with my 2 kids and we had a great time. Free bag and key chain with purchase of tokens (Grand opening special). When my kids were having trouble - the staff would help and guide them on their next try. You can also trade for another prize from the same machine. Each prize from the machine is worth points and can be traded in for larger/other prizes. My kids chose to keep most of the items they won from the machines. Would definitely go back. We didn't use up all our tokens - the staff saved them onto

Just stopped in here for the first time today with my daughter. Not only are the staff incredibly helpful, they want to make sure you win prizes before leaving. They would ask which item was my daughter hoping to win, then they would proceed to opening the machine, repositioning the item then giving tips on how to get it. My daughter kept saying to me that they were so nice and she wants to keep going back. If I could give them more than 5 stars I would. Thank you staff for giving us a wonderful experience.

AMAZING CUSTOMER SERVICE!!!! Love the arcade machines , so many cute plushies to win and very clean also very fun to play .

We went here twice while in the area. It was amazing. Clean, well stocked & a great variety of prizes, and the best staff ever. The employees were so kind and helpful. We had an awesome time and cannot wait to come back!

This place is great!! Very clean, organized, the staff is super helpful, and the prizes are super cute plushes I've never seen anywhere else. Love it!

The staffs help you move the plushies so you could grab the plushies easily.Its worth it,not a scam!

Love this claw place! Came with my daughters the today and they had a blast! The stuffies in the machine are very cute even though you can trade them in! Also, the staff is super nice and gave us tips on which doll to grab! This place also uses coins so they don't charge you to put money on their card line gotcha. We grabbed a bag full of stuffies! Had a great time!

This is a fun place. I had a really great time. The staff are very nice and helpful. I would definitely come back again.

The coolest destination for anyone looking to have fun winning cool prizes at an arcade, they have tons of claw machines. The staff are friendly and helpful, the space and equipment are very clean. The location makes it easy to get to and meet up with friends. I highly recommend stopping by!!

Amazing place! Came across it going through a bakery, staff was super friendly and helpful, lots of cute prizes!

This place was a blast! The staff were so friendly and there was many prizes to win. I would definitely come back!

This place was amazing. Normally all claw machines are rigged and you can never get them, however this place was the opposite. We were able to get 4 plushies using $20. I recommend opting for the prices $20 and above because the token value is much better.

I recently visited Up One, and I must say, it was an absolutely awesome experience! The claw machines are stocked with an incredible array of prizes, from plush toys to gadgets and everything in between. It's a delight to see such diversity, ensuring there's something for everyone. The staff members were friendly, helpful, and passionate about creating a fun atmosphere. They were more than willing to offer tips and tricks for winning at the claw machines, which I appreciated.

It's not too big to say but it's still great. We had a good time . We had a lot of fun. We are definitely going back and it is close to where we live, which is the best.

Good place, kinda overpriced but you will sure end up getting a few plushies.

Very nice staff and cute plushies. Kids had a lot of fun.

This place was super cute, and fairly priced. I won 7 plushies and traded 3 in for some better prizes. All in all spent 50$ for 45 minutes of fun and cute prizes.

So much fun!! I had a great time with my friends! The employees are amazing!

Such a cute place & lovely plushies!! Me & my friends had lots of fun <3

We went to many claw machine places on the same day, and Up One was definitely a highlight. It was very busy, and for good reason. The claw machines are very doable, and they will rearrange plushies for you if you ask. The machines and store are very clean, and they provide baskets for you to hold your winnings. We were able to get 4 plushies here. While I preferred the plushie options at some other locations, this store definitely wins in terms of cleanliness and ease of winning.

We love it here! We come all the time and get so many cute plushies

Very nice place. The dolls are easy to catch and the staff are nice.

Genuinely had a great time here. This was my second time visiting, and the workers were very helpful and friendly. The machines are surprisingly fair, and I won 3 plushies in under $20 dollars. The trade in system is nice and they did a nice job of explaining it. Would definitely recommend coming by at least once to spend time since it's conveniently in the food court.

AMAZING customer service and games are very easy to win. All the awesome redeemable prizes are very attractive and high quality ????

Nice and clean place and employees will adjust the prizes if you are struggling. You can trade in ones you won in the machine for bigger prizes behind the counter.

this is a very fun and inviting game store, the prizes are superb and games surprisingly fair!

They have a good mix of cute generic plushies and brand name official plushies up for grabs, as well as plenty of stuff to trade in I loved it so much ???????? the aesthetic was also really really cute I'm definitely coming back some time to win more!!!! Oh and the staff are very friendly and helpful, the guy gave me plenty of tips and pointers, and readjusted some stuff for me, and the woman behind the counter even gave me some free tokens when I only had two left :D

The employees are amazing and pleasant! My children were upset that they couldn't win and the manager/owner came over and repositioned the dolls and gave us extra bonus tokens. We were able to win the dolls! Strongly recommend!!!

Great place with a lot of cute prizes and plushies, the trading system is cool too. It's one of the only claw machine arcade's ive been to where feel like the machines aren't rigged and you can actually win a lot! Will be coming back more soon :)

Staff here are super nice, all of my friends got a doll except for one at the end and the lady gave my friend without one a free play to get one last attempt at the doll and he got it, 10/10 service!

It's such a cool and cute place! It's nice on how you can exchange plushies for items behind the register. Staff are really nice and it was easy to navigate and understand the claw machines. The claws aren't rigged for once too.

I love it here ! This weekend was my second time coming with my boyfriend and the staff was so friendly & helpful that it just made the whole experience a lot more enjoyable. Attitude of staff really matters !! I believe the woman behind the counter who helps you exchange your points for other prizes is in charge & she was sooooo nice and helpful! Will definitely continue to come & will never shut up about this place. If you're looking to play claw games in Flushing that aren't rigged and have good prices U

An easy to win claw place! It's clean and the people working makes sure to let you the best chance in winning. When I was struggling they gqve me advice to help. I gurantee not only they have adorable plushies but if you do not like a plushie you can trade it for tickets.

Went here a few days ago with my son as we walked by, and he wanted to win something ?? so we decided to give it a try. The guy that was working, didn't get his name, was super nice and friendly, taking time to answer all my questions and even giving tips to me on which machines to play! The whole place was very bright and cute ?? and my son had lots of fun and we'll definitely come back in the future ??????????

Frequently Asked Questions

What’s it like visiting an arcade today?

It’s a mix of nostalgia and high-energy fun! Many arcades blend retro classics like Pac-Man and pinball with modern VR games, racing simulators, and rhythm challenges — often with music, lights, and a social vibe.

Is it better to go alone or with friends?

Both can be great! Solo visits let you focus on your favorite games, while going with friends adds competition, teamwork, and laughs. Many people plan arcade meetups as a casual hangout or even date spot.

What should I bring to an arcade?

Usually just yourself and a way to pay (some arcades still use coins, others use cards or apps). If you're competitive, bring your A-game. If you're social, bring friends or meet new ones over multiplayer games.

What’s the best time to visit an arcade?

Weekdays or early afternoons are usually less crowded — perfect for focused play. Evenings and weekends bring the buzz, especially at barcades or venues with DJs, tournaments, or themed nights.

Can I meet new people at arcades?

Absolutely! Arcades attract a mix of casual players and serious gamers. Whether you're jumping into a four-player co-op or chatting between rounds, it's a fun, low-pressure way to connect over shared interests.

Are arcades still just for kids?

Not at all. While many arcades are family-friendly, there are also adult-oriented ones with full bars, 18+ nights, or vintage nostalgia themes. Arcades today cater to everyone — from first-timers to lifelong gamers.

Are there events or tournaments I can join?

Yes! Many arcades host regular competitions, retro nights, cosplay parties, and more. Whether you're into high scores or just want to watch and vibe, events add an extra layer to the experience.

What if I’m not great at arcade games?

No worries — arcades are about having fun, not being perfect. Try a variety of games, ask others for tips, and remember: the vibe is more “let’s play” than “let’s win.”