Star Castle Family Entertainment Center

Star Castle Family Entertainment Center

Reviews Summary

The reviews present a mixed consensus. Many praise the fun atmosphere, nostalgic experience, and excellent staff (especially for birthday parties), with particular appreciation for the skating rink and helpful hosts. However, numerous complaints highlight rude staff, poor customer service, misleading party details, and cleanliness issues. Negative experiences often cite unprofessional behavior, overpriced packages, and subpar food quality. While some visitors highly recommend the venue for its unique charm and family-friendly activities, others vow never to return due to disappointing service and mismanagement.

About This Listing

Wheelchair Accessible

Who Can Play?

Most arcades welcome all ages (some may have age restrictions for certain games)
Minors may need parent/guardian supervision (policies vary by location)
No gaming experience required - games range from beginner to expert level
Comfortable clothing and closed-toe shoes recommended for safety
Valid ID may be required for certain attractions or age verification
Groups and parties welcome (advance booking may be required)

*Note: Age restrictions and policies may vary by arcade. Check with your local facility for specifics.*

First-Time Visitors

First-time visitors may need to sign a waiver or register for a game card. Staff are typically available to help explain games and provide tutorials. Some arcades offer newcomer specials or free play sessions to help you get started.

Common Restrictions:

Age-Based Some games may have height or age requirements for safety reasons
Capacity Popular games may have wait times during peak hours

*Note: Policies vary by arcade. Confirm with your local facility.*

What to Bring

Cash or card for tokens/credits (some arcades are cashless)
Valid ID for age verification or membership signup
Phone to capture high scores and memories (check photo policies)

*Note: Payment methods and requirements may differ by arcade.*

Preparing for Your Visit

Check arcade hours and peak times online before visiting
Eat beforehand or check if the arcade has food options
Bring friends for multiplayer games and competitions
Wear comfortable clothes you can move freely in
Avoid bringing valuable items that could be lost or damaged
Check for special events, tournaments, or discount days
Set a budget for games and stick to it
Stay hydrated, especially during long gaming sessions

*Note: Tips may vary by arcade type and location.*

How to Get Started

Most arcades accept walk-ins, but call ahead during busy periods or for large groups. Check for membership deals!

Other Helpful Info

Most visits last 1-3 hours depending on games and group size
Popular games may have longer wait times during weekends and evenings
Many arcades offer unlimited play packages or time-based pricing
Some locations host tournaments and special events regularly
Prize redemption available at many arcades - save your tickets!

*Note: Policies, pricing, and features differ by arcade. Contact your local facility for details.*

Features

Wheelchair Accessible

Contact Information

Address

550 Mall Blvd

Savannah, Georgia 31406

Hours

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday 7-10PM
Friday 5-10PM
Saturday 2-5PM,6-9PM
Sunday 3-6PM,8:30-11:30PM

Customer Reviews

Even though I know these are the final days of a Savannah Staple but whoever the lady is working the front desk needs to be removed IMMEDIATELY as we countdown the days until the final closing of the doors. The lady that was working on Sunday Night (June 15th) with dark skin and a purple shirt I guarantee is partially why people aren't coming back to support this business. The Breakdown: As myself and 2 friends that wanted to come support Star Castle before the closing ( 2 of us didn't plan on skating, lit

Went for the first time to their Adult Night from 8:30PM ? 11:30PM & off the rip the two women working the front were just plain rude and their demeanor was so off putting and unwelcoming. Same with the employees handing out roller skates, just rude and weirdly off putting with their attitudes. First impression was negative from just having to put up with the employees after I came in polite and minding my business. Other than that, the vibe was okay & fun, the music was bumpin in the rink.

We visited the roller rink last week. I have to say I was very impressed!! I am still a beginner skater, most rinks my husband and I visit are not so great for me. I often get ran into, knocked down etc. The skaters in Savannah were awesome, respectful and kind. The entire experience from the check in through the whole session was pleasant. The music was also prettY good. I want to thank the staff at Star Castle for your warm welcome to us and the local skaters for making my visit to Georgia great! Thanks

We chose to have my daughter's birthday here this year and had a great time during our visit. We skated, played a round of laser tag and hit the arcade up. The staff was pleasant, the pizza was what you'd expect from a place like that and the cake came from Bakers Pride. I was overall pleased with the experience and so was my daughter which is what counts most.

Great birthday experience, only a couple small ideas that would be helpful for others but overall very pleased with the staff friendliness and attentiveness. For future parties, being able to announce it is time to eat in the party room would be helpful versus having to round up everyone on the skate floor and arcade by myself. Again, all the kids had a blast and so did the parents!

Laser tag would be better if it was more affordable. If you could buy a bracelet for it like you do for skating. It would also be nice to not have to chaperone kids who are old enough to be without their parent or guardian. Lastly - a better music selection would be great. Changing it up with different genres.

I wish I could give this place a better review. It has so much potential. The staff, particularly the women working the front, just aren't nice. The tone from the get go will have you frustrated before you even get started. When you walk into the skating rink room you will be greeted with what smells like a toilet. Look up at the ceiling fans and you won't even be able to see the blades because they are covered in a very thick coating of dust and dirt. Shout out to the skating ?ref?. He's the star of the p

My daughter had such a wonderful birthday party! Ms Tonya was absolutely amazing at helping us and making sure we had everything we need! The room was very spacious. The kids loved the gentleman who helped with the laser tag. They all had a blast!!

Most of the staff is friendly. I would NOT recommend a kids party here. The cost is extremely to pricy for what you get. $240, for 1 hour to skate, cardboard pizza, melted cake and ice cream. I recommend they give the families atleast 2-3 hours for their party or tokens to play with at the arcade. The check out staff had a really bad attitude, they may have been short staffed, but the young man working in the kitchen and laser tagged worked very hard and needed help. A person standing at the door taking mon

The older woman at the front desk was rude and should not be working there to greet guests. I found this place online and was in town for one night, planning to come visit. Excited. After one encounter with her, the level of disrespect as a 1st impression, I will never be returning. Horrible behavior coming from paid staff. Taking my money happily elsewhere.

We love this place! The arcade has games that almost all work, the prizes are a reasonable ticket amount, and the cost of the games isn't insane. Skating is fun and the staff has been kind and helpful everytime we've been. It's clean too.

I opted for the King party for my two boys and it was great! Very well organized!! Usually when Iv?e done parties like this at other places it's been a very hectic and unorganized experience and I end up feeling stressed. Star Castle made our event enjoyable for everyone, including the adults. They thought of everything from a pre-cut cake to goody bags! Everyone was personable and our host made sure we had everything we needed. Highly recommend.

Absolutely awesome experience! I have been wanting to visit this rink whilst traveling and am very glad I did. Stayed an extra day in Savannah to check this one off!!! Thursday night family skate... The DJ was awesome...they actually worked lighting into it for us!??!?!!...r&b chill.....excellent skaters various styles and very high level, staff right out there rocking around with everyone. I left invigorated and inspired and can't wait to come back!!

Our kiddos had the best birthday party this weekend! Star Castle took care of all the details. We showed up for FUN! Juju and Jeremiah took the best care of us. The VIP party room checked all the boxes and parents enjoyed seeing their kids skating through the window below or chilling in the comfy lounge area. This is an amazing price for all that is included in the birthday package. We can't wait to come back for more skating and laser tag!

Our office rented the place for a day to have fun and unwind. They were great. The pizza was awesome. The laser tag was great. The skating rink was very well maintained. And the arcade had some games that were a blast from the past. The decor was also great if you're a fantasy geek!

I have been here several times with my kids. I want to love it?for their sake. Roller rinks are just so hard to come by and I know the potential here. So it pains me to have to be so forthcoming with this. For starters, the employees are unwelcoming and lazy. If they are not with a guest, they are sitting around on their phones, talking to each other. The building is filthy. So much so that I am certain employees have more than enough to do when they are not assisting guests. It isn't the sitting around tha

Not a great first experience.?? We were only there a total of 12 mins before leaving. The cashiers were kind and had a sense of hospitality but the lead or staff member at the counter is very unwelcoming. Originally planned returning tomorrow night for adult night but, will not be returning.

I had my sons 13th birthday here on a Friday night. We purchased the King Party special and they did not disappoint! It was all organized for me, all I had to do was show up and everything was done! JuJu, I believe she may have been a manager but not sure, was very nice and helped us the whole time! She made sure we didn't need anything and we had everything we needed to enjoy our time. They have a private area for parties with tables and viewing to the skate area. Which was nice to have a separate area to

I come often ,maybe every few months, the skating rink was clean/bathrooms were clean. The only thing I would like to hear is more relevant music. It's 2025 and we're still playing t pain I'm in love with a stripper. It's a classic I understand but the've been playing that song in skating rinks since I was 10 years old and that was 17 years ago. Or when the slow jams come on and it's "this is another nasty song..." It's get a little mundane to skate around to the same songs over and over after all these yea

By fat the coolest place I think I've stumbled across this far for for Adult. I met JUJU at the front desk and she was INCREDIBLE! Her style and personality were SO PERFECT for the job role, omggg!!! She completelyyyy changed my expectations!!! She helped me with literally every single thing I wanted to know and never for a second seemed bothered by my curiosity, even as she did multiple other tasks and dealt with rowdy guests with grave. The security seems pretty on his job but gave somewhat of an iffy vib

My granddaughter had her 7th birthday party here , from 2-4 pm was told that we could only have 1 hour in the party room when we first arrived, I would rate this place a 0 their staff is the rudest Place I have ever been especially the women at the register, from now on I will definitely go to Dave &Busters for all my family parties, don't waste your money on this place you will regret it! $375.00 wasted for that room ,pizza was ok and a cheap toy , candy gift bag and not to mention how wore out the skates

TLDR: unfriendly staff, extreamly crowded for such a small rink, very fast skating flow, lockers and coin machine don't work, dark lights + shoes on ground = tripping hazards EVERYWHERE, loud and annoying whistle, very very sweaty unclean skates. DO NOT GO :( I visited with a friend on the weekend, we were looking for something fun to do that wasn't Savannah?s extremely touristy fare. The employees at the front desk were, as other reviewers have stated, unpleasant. With the amount of bad reviews coming in

Worst business experience EVER. While we were waiting in line, the couple in front of us turned around to leave immediately after talking to the woman at the counter. I didn't think much of it, thought maybe they left something in their car. So then it was our turn, and I got up to the counter with my husband, and after speaking with the woman sitting at the front, we did the same thing. One of the rudest people I've ever met. We didn't even stand there 60 seconds. I have never experienced ANYTHING like thi

Only come here if you're the kind of person who enjoys being disrespected. The woman working the counter was incredibly rude and had us walking out within two minutes. When my wife and I got to the counter, she asked for an ID. My wife asked if both of us needed to show our ID. She sarcastically said ?yes.? While my wife was showing her the ID, she was also rude and said she couldn't see anything, asking her to rotate it around. My wife also asked if they provide socks. It was loud, and the woman gently sho

I bet parts of this establishment are really cool. The skate rink looked fun and well maintained, the laser tag also looks pretty cool. My husband and I stopped by to kill some time in the arcade. I do really love the medieval theme and decor. I just wouldn't recommend going for the arcade alone. Pretty much every game we tried to play was broken. We did find a few things to play and still had a good time, but didn't stay long. No one was rude, and again, other parts look like they are better maintained tha

Rude staff, clean bathrooms. I've never heard worse skating music lol. Heard this place is closing. Guess the staff has already checked out.

By far the rudest employees I've ever met. And to top it off, the place was so dirty. It seems like it has a new cleaned in years. Do not recommend just drive past the place and keep going

We have been to plenty of skating rinks, this one unfortunately is mediocre at best. This is a cute place and needs a LOT of TLC. I am sure in its prime it was lovely. The skating floor needs refinished as there are several areas the pain has come off and when skating you feel the difference and if you are not a seasoned skater or paying attention its enough to trip you up or cause a fall. The arcade was decently priced. It seemed like every couple games there was a machine out of order. There were several

Had an amazing time at Star Castle! Birthday party was a success and the man in the black and white shirt was AMAZING! We will be back.

The lady checking us in was very rude and unwelcoming. Make sure you have an ID confirming your age if you are young. I don't have a permit yet even though I'm 16, and the lady turned me and some of my friends away rudely.

First time there. Very busy. Went for a birthday party. Customer service was ok but could have been a little more friendlier. Lots to choose from but only did roller skating.

They fixed up a lot and it's still a great vibe ?? ?? I suggest going it's so much fun!!

Great skating rink!! Love the castle theme! People are all friendly and there were some great skaters there!! Will definitely be back!

The assistant manager went above and beyond I'm so thankful for that my daughter has Autism and not everyone is very kind to her but she was awesome I'm so grateful thank you so much for making her party so good. I definitely recommend this place at least as long as the nice assistant manager is there I wish I could have gotten her name.

What a great roller skating environment with an excellent wood floor, great music, and food available for the kiddies. The building is actually a castle with a moat and dragon outside and also laser tag for those so inclined . Very nice staff and generally clean. Highly recommended for any age skater. I'm 69 years old and had a great time today.

This is a unique spin without being kitschy, it's clean and doesn't smell weird( a big plus in my book with indoor skating rinks). The arcade looked fun. We went on a day that was not crowded at all. I couldn't imagine being here when it's full, there's limited parking and seats for non participants to watch. Plan accordingly based on your schedule and patience levels!

Nice but limited selection of video games but had a great time. The roller rink was very popular music and atmosphere was really great.

My family and I are from Louisiana and we were lucky to find this place. They had so much fun! I was on the sideline watching I couldn't help but to move along to the music. I like how security didn't allow minors in without a guardian and they weren't able to just be dropped off like other rinks we've been to. There were a lot of people and it was on a Saturday night.They were looking for entertainment just as we were so that's nothing to complain about. They also offer laser tag and equipment to rent fo

I had my birthday party here as an adult. It was so much fun and nostalgic. Even adults need to break away and play. I didnt even make it to the arcade! The staff were so attentive. Everyone raved about how much fun they had!

WE LOVE STAR CASTLE! It's fun, well-kept, and the owner is an amazing guy. It's always a great time, especially for rollerblading speciality nights. Come here!!

Great place for birthday parties. The kids had a blast. Tonya was a great host and we can't wait to go back!!

Pickleball at StarCastle is the best indoor pickleball in town! There are players of all levels and the environment is very welcoming! The courts are great - wooden floors, very high ceilings, well lit and not too close together. There is plenty of parking. So, so, so fun!!!

Horrible horrible horrible!!! Someone please tell me when it's ok for one of their staff to curse out children!! Went with my daughter to speak to a manager which ended up being the assistant manager on Sunday. She definitely did not want to get out of her chair so my daughter could point out the employee to her. We get to the rink and she points out this big bald dude that actually started to stare at my daughter as if he was trying to intimidate her! Still haven't received any calls from the establishment

I remember visiting this establishment as a teen... I was excited to take my kids there after moving to Savannah and ended up completely disappointed. We were greeted by unsmiling, impolite individuals who spoke to everyone abruptly. The skates have seen better days. My son traded his out 3 times because the eyelets to lace up the mostly tied-together laces were either broken or broke off when we laced up. Each time we handed them back, the employee put them back on the shelf to hand to someone else and the

We were there to celebrate my granddaughter birthday. The attitude from the manager was horrible from the started? My daughter in law called to make reservations but no one Never answer the phone then my son kept calling a after the fourth time someone answered the call. The person never said you couldn't bring in cupcakes or party favors when he call to ask questions concerning the party. Also when we find out while we was there we couldn't bring in the favors or cupcakes we asked about another party who h

I just moved to the area I highly recommend Castle Family for family entertainment...It's affordable the food is on point.....The staff is amazing the way they monitor the children incredible....The set up is nice I will taking my son back on a regular....Also this place is perfect for parties for children and grown -ups as well...

Extremely rude staff. The door was opened apparently only for a birthday party and we happened to walk in behind the party-goers not realizing it was less than 10 minutes before the establishment opened. Rather than any sort of ?hello,? the woman at the front abruptly says ?you need to leave that outside? about a water bottle we had with us. No problem, I now realize now outside food and drinks isn't allowed. Could have been handled courteously but that's fine. We waited a couple of minutes until she ackno

Star Castle made my daughters graduation party memorable! John was absolutely amazing and his staff. He was professional, friendly and accommodating. I can't rave enough about the experience! I look forward to doing future parties. Book now, you will thank me later!! Thanks again Star Castle!!

I came here to celebrate my daughter?s 4th birthday party and we had fun. Everyone was really nice and helpful. Customer service was immaculate ! Jerry was our party host and he was the absolute best ! Would love to work with him again !

Worst experience ever. We had my daughter's 5th birthday party there, which wasn't cheap for one hour and rushed by staff. From the time we got there we were greeted by rude staff. No smiles. No respect. Nothing. Prison guards it felt like. Me, my mother and my aunt were literally shut up by staff several times and were made feel stupid by asking questions which were relevant to my child's birthday party. I was treated and reprimanded like a child. We paid $300+ for one hour and couldn't even enjoy our time

Booked a birthday party for my 7 year old girls that's started at 7. When we arrived a little early to make sure everything would be in check, we didn't realize they didn't open until 7, so they wouldn't let us in. When we were finally let in all the workers already seemed to be irritated at the people waiting outside. It took us 15 minutes before we were able to even get in our party room. When we arrived at the party room I was then told about how we have the party room until 8. We didn't get settled in u

Had my son's 6th birthday party there today. It was amazing. Staff nice and very helpful. Cake threw me for a loop. I loved that it was pre-sliced no cutting utensils needed. My kids had a blast. Will definitely be going again soon

Worst staff EVER!!! Recently had a birthday party here and the staff made everyone's experience awful! They were rude and hateful. The staff didn't have anything ready on time for our party that was in the package when we arrived. We were literally YELLED at constantly the entire time we were there. We paid for the birthday party package, and got put in a tiny room and the entire time we were rushed to get out of it. The "Pizza" was RAW AND UNCOOKED. The "pizza" that came with the package was not brought ou

Had a great time skating, the atmosphere is wonderful, and I will be back.

Just came back from a birthday party . The staff was extremely rude to guest trying to kick them out 20 min b4 closing. When the mother of the child ask for more drinks they told her no because were closing in 20 min. Our kids were in the arcade at 445 they said arcade was closed no warning or 5 min heads up and just shut the power to all games. Absolutely disgusting staff behavior

We hosted a surprise birthday party for one of my friends and had the best time!! The staff made it so easy and stress free. Because they were able to take care of so much, we could just focus on having fun. We can't wait to go back!

This place is a lot of fun. I haven't been skating in years and coming here and it being full of people made it so nostalgic. They do a fantastic job of keeping the rink clean and everyone there is so conscious of other people, I enjoy it so much.

Our group of 50 had a complete blast on Saturday! This included skaters and non-skaters. The staff took really good care of us, even helping lace up skates ?? The staff at the concession stand were so patient and kind..not to mention the pizza was delicious! We will definitely be visiting again!

The party host was very rude to my guests and me. From the moment I met her to the time I left the establishment she was unpleasant to deal with and had the audacity to ask if I was leaving a tip. Although the website does inform you that you'll only have an hour in the party room, it does not specify that the time in the party room will be the time you book the party to start and that you will not be able to choose which hour you'll spend in the party room. The host informed me in a condescending manner th

Horrible!!! Staff is super rude and unhelpful. Tried to do a birthday there website says it was booked. When I got there they had a party room available it was empty but they did not let me purchase. They say no outside food but allowed the party room to bring in treat bags but did not allow us to bring in a cake that I bought from Publix to sing happy birthday ($50). I had to purchase the cake they had there. It was precut and more like a brownie with frosting on top. ($36). Good was disgusting... Pizza fr

We had a horrible experience for my little sisters birthday party this past Sunday. First of all, my mom asked if she needed to bring candles or anything else to the party and the person on the phone said no, and that everything would be provided for. When we arrived, we had to ask for candles, a cake cutter and a lighter for the cake, which they said they didn't have and had an attitude the entire time. We had to cut the cake with a spoon and weren't able to blow out the candles. Then, the female employee

We held my sons birthday party here today. I can't recommend this place enough! Everyone was friendly and helpful. The party went smoothly and I felt like I was given advanced notice before every new activity. The kids all had fun. I feel the price for the parties they offer is very fair. The cake included even came from a popular local bakery. We are planning on going back just for fun!

My girlfriend and I come here once a week, we have a lot of fun everytime we're there now that we bought our own skates. The rental skates are absolutely terrible and if you go to change them out, they Will give you another pair just as bad. There is never modern music playing, so that is a disappointing. The manager at the front desk always has an attitude and hasn't been nice not once, every other employee that works in there is absolutely wonderful. The skate guard is the friendliest and nicest person I?

Super fun place! If you have birthday party there, they handle pizza, cake, and the gift bags so it's very easy. They also gave my daughter a super cool t shirt for being the birthday girl!

Need better employees. Stopping some but not all for checking ID?s. Checking ID?s for what? Had a child look no older than 7 running the food register. Don't have to worry about me and my family coming back ever again

Absolutely the worst birthday experience we have ever had. First off the party was set from 4-6 on a Sunday. Apparently they close at 5:45 on sundays even though it says 6 online so that makes no sense (minus 15 minutes to my 2 hours paid for). I had called the day before to try to make sure everything was going to be as planned with them and they just said that I can do all that before the party the day of. We got there a bit early (about 15 minutes) to confirm everything and the room wasn't even ready unt

We had a birthday party here. Scheduling the party online was relatively easy. We arrived about 15 mins prior to the party start time. Our party host Jerry was prompt, and greeted us. He was very polite and courteous. He made sure we knew the flow of the day so the we could maximize our party time. He was very accommodating. Our party flowed smoothly and everyone enjoyed themselves. I particularly liked our flow because we did the party room 1st, then laser tag so then everyone could spend the rest of their

We did our daughter?s 13th party here and it was really a disappointment. We spent nearly $500 only to be treated rudely. The manager on duty, JT, I think that was her name, should not be a manager as she is neither friendly or a people person. Our actual host was a nice lady but all she did was bring the pizza and drinks to the party room and leave. We even had to come back out to ask for refills and to ask about the next part of the party every step of the way. No one helped or checked in periodically to

We just hosted my daughter?s birthday at Star Castle today. We had a wonderful experience. It actually surpassed my expectations. First, we were met by friendly staff members who gave us the play by play of what the event would entail. Then we were led to the party space and were given adequate time to set up. Our orders for food and drinks were confirmed. Shortly after our guests arrived, our food was ready. Our guests commented on how good the pizza was. I was surprised that it was made fresh and to orde

Went for a birthday party and had a great time!

We celebrated my daughter's 2nd birthday there today and the staff, experience and building was absolutely incredible! The pizza, cake and ice cream was perfect, the host was so friendly and helpful and the front desk was so nice and welcoming! Tona, ebony, juju and jerry were just a few that made sure all of our party had the best time and we all enjoyed every minute! I definitely recommend this place in every way!

Nice small skating rink in Savannah. Family enjoyed ourselves skating and in the arcade.

Frequently Asked Questions

What’s it like visiting an arcade today?

It’s a mix of nostalgia and high-energy fun! Many arcades blend retro classics like Pac-Man and pinball with modern VR games, racing simulators, and rhythm challenges — often with music, lights, and a social vibe.

Is it better to go alone or with friends?

Both can be great! Solo visits let you focus on your favorite games, while going with friends adds competition, teamwork, and laughs. Many people plan arcade meetups as a casual hangout or even date spot.

What should I bring to an arcade?

Usually just yourself and a way to pay (some arcades still use coins, others use cards or apps). If you're competitive, bring your A-game. If you're social, bring friends or meet new ones over multiplayer games.

What’s the best time to visit an arcade?

Weekdays or early afternoons are usually less crowded — perfect for focused play. Evenings and weekends bring the buzz, especially at barcades or venues with DJs, tournaments, or themed nights.

Can I meet new people at arcades?

Absolutely! Arcades attract a mix of casual players and serious gamers. Whether you're jumping into a four-player co-op or chatting between rounds, it's a fun, low-pressure way to connect over shared interests.

Are arcades still just for kids?

Not at all. While many arcades are family-friendly, there are also adult-oriented ones with full bars, 18+ nights, or vintage nostalgia themes. Arcades today cater to everyone — from first-timers to lifelong gamers.

Are there events or tournaments I can join?

Yes! Many arcades host regular competitions, retro nights, cosplay parties, and more. Whether you're into high scores or just want to watch and vibe, events add an extra layer to the experience.

What if I’m not great at arcade games?

No worries — arcades are about having fun, not being perfect. Try a variety of games, ask others for tips, and remember: the vibe is more “let’s play” than “let’s win.”