Sky Zone Trampoline Park

Birthday party execution was seamless. The Staff: Every team member was friendly and helpful. Vladimir was our party host and he was very thoughtful and attentive. Before I could make a request, he already thought of it and handled it. Party Logistics: From arrival to guest check in and party time facilitation, the logistics were not something I needed to think about. They assembled all food, cake, beverages, decorations without needing any guidance. It was a dream. The Facilities: My only negative comm

This place has really gone down hill and is an absolute money grab. They forced us to buy there socks even though we brought socks some of the pairs were from that location we were not aloud to use them. On the other hand for what they charge this place should be clean especially since we arrived an hour after opening but there was built up dust, dirt and grim in every corner, under all the chairs. It honestly looks like they don't clean at all. The carpet by the foam pits is peeled back from the plywood so

I've been here twice this year in January (when it was called Defy Wayne) and this Month in May to give this location another chance thinking things would be different this time. Nothing changed at this location but the name. The pictures other people posted about the place being dirty is accurate. This is also a smaller location compared to the other sky zones and jumping places I've been too. In the jumping area there are barely any employees supervising the children and if you do see them they are in gro

Came here today for my brothers birthday the one guy in the front that dealt with us was the only one that was happy and polite. The guy behind the food counter definitely wasn't and looked miserable, no ?Hi? no what ?can I get you? straight up just put our food order and walked out . All though we all did have fun the place should be staffed with at least welcoming and happy staff members.

We were here for my daughter's birthday earlier this year when it was Defy and it wasn't too bad. Very crowded on that particular Saturday, but lots of fun for the kids. We come back this Sunday in June to see "sold out" signs, and that the only way to get in is to be a member or party guest. I paid the membership fee since we traveled far and my daughter loves this location. We get behind the desk and this place is practically empty. That sign was a scam to get membership numbers up. Garbage business pra

Had my 4 year old birthday party at Sky Zone in Wayne today. I was really worried because this was something I decided 2 days prior and booked last minute and seeing the reviews scared me. Also, I was trying to get in touch with the place to add jumpers and getting someone to answer the phone was impossible. However, once I got there I was greeted by Jerelyn (hopefully I spelled her name correctly), this was her second day working as a party host but she did an amazing job, she was constantly checking in

They keep deleting my review which is prompting me to call the health department, but do NOT eat here I saw a mouse run out of the cafeteria and when I brought it up to an employee he laughed in my face. I wish I caught it on camera, this place is very unprofessional the employees are never doing their jobs and I'm pretty sure they're all high... I saw an employee handle food without gloves, my child found pants in the foam pots which a employee told me that she was gonna be real with me that they do NOT c

Do Not Recommend I'm not one to leave negative reviews often, but Sky Zone was a complete disaster. The place was filthy ? floors were sticky, bathrooms were gross, and nothing looked like it had been cleaned properly in a long time. It was way overcrowded to the point where it felt unsafe, and clearly oversold beyond what the facility could reasonably handle. Even worse, the staff seemed completely uninterested. No one was paying attention to what was happening around the trampolines or the kids, and obv

As much as I like coming here so my daughter can have fun and release some energy, I dread dealing with the lady at the register. She's absolutely disrespectful. It's draining to have to deal with her every time we come. Hoping they take this feedback under consideration and improve customer service immediately.

Cute indoor play for children. They have a smaller area in the back for smaller children. Different rooms are available for birthday parties. An area for the birthday person to take pics. Once the waiver is filled out, you get a green band and the socks. There is a snack area available and several places to sit. Vending machines are on site but a bit pricey. The restrooms were clean, and there was an area for changing diapers. Massage chairs available to use for separate expense cards or tap pay available.

This place is terrible. It's so dirty and all torn up. It's unbelievable. The netting is stitched up and the netting that separates the 6 years old & under from the advanced jumpers is loose. I spoke to the Manager and he's like there's nothing we can do??

Extremely disappointed with the cleanliness at Rockin? Jump. My son went through the ninja course, and dust was falling from an air duct above, covering him completely. He said it was ?snowing.? The amount of dust was alarming and poses serious health risks, especially for those with allergies. The entire place felt dirty and poorly maintained. Definitely not the standard you'd expect for a family-friendly venue. Would not recommend until they address these issues.

Where do I even begin. To start off the customer service here is terrible, the workers obviously don't take there jobs seriously. Secondly the place is filthy, there is dirt everywhere and by the end of this the socks we were forced to buy where ruined. The foam blocks where destroyed and constantly giving off dirt and dust. The socks where also just terrible quality, you would think that for $5 these socks would last us at least 2 trips but they broke after 3 hours of being here. We also paid for the all d

cashier was a older woman and a SWEETHEART. but no staff on the floor at all, as well as nobody at the food service area. went for the 90 minutes and got charged 2x for the photoboth which was a SCAM. called multiple times, just to be told to leave a message; which i did and never got a call back! Do not bother taking children here as they literally didn't have NOT ONE person supervising the park. Thanks for wasting my money. Not worth taking your kids here.

Great place for a Birthday party, but be sure to tip the waiter in cash for their services because Skyzone doesn't distribute the tips evenly. Also, the food desk is manned by disgruntled employees. The attitude of some employees is uncomfortable and very unprofessional. Unfortunately, this is not a concern for the corporate office.

Ugh where do I start. We went specifically because of all the advertisements we saw on the sky zone page specific to Wayne, NJ. The two orange slides, the giant balls in the middle of the foam pit?literally nothing posted on the page is at the Wayne location. Waste of money and a disappointed kid. It was the same exact way it was prior to SkyZone taking over?except dirtier. Which leads me to my next issue? It was also not kept clean at all. When we arrived there were two spills on the floor, one looked like

I was only 15 minutes late for the appointment. It is impossible to be on time with 3 children. They did not let us in. Maybe they did not like my broken English. They were definitely racist. I asked for a refund for the socks I bought online, they did not give it. Never go here.

We got stuck in the elevator going up to the jump park, and once we got in they said they were full and only allowing members. So we joined but plan to cancel for next month. Jump park was ok, a. It smaller jumping area than I expected and a bit crowded. But they had more obstacle courses which my daughter liked.

This is the first time in my life I've ever written a BAD review but this place truly scammed me!!!! I went there with my brother for the first and last time two months ago when I arrived I filled out the form and the cashier was repeatedly asked me three times or more if I wanted to subscribe.. I clearly said NO every time because I don't even live in the same city the employee ignored my response and signed me up anyway!! I didn't realize it at the time, but the next month I noticed a charge even though I

I celebrated my daughter?s birthday here this past weekend (April 5th), and to say I was disappointed is an understatement. For the amount I paid, the experience was completely unacceptable. The party host was nowhere to be found when needed ? I had to track them down just to add a child to the party. The drinks I selected weren't available; we were left with only water and fruit punch. They didn't provide the shirt for my daughter?s friends to sign, which was part of the package. However, the absolute wor

This place does not even deserve 1 Star considering their Membership Scam they are running by manipulating every customer walks in by lying their faces that they are all "Sold Out", and have to buy a membership! This is one thing. When you cancel it even though before the renewal date, they still will charge you and will refuse to refund by claiming that you did not cancel by their terms(9 pages long btw, if you read it in fine lines). And, customer will responsible for ALL THE FEES in case of lawsuit too(

We took membership for this trampoline park. My son had a great time with his friends. They had large area to bounce around on trampoline. Will certainly recommend to everyone to give it a try. Free ample parking. Had arcade machines too with caf?. Weekend is usually crowded. Nearby willbrook mall. Take elevator to 3rd floor to enter.

The Skyzone in Wayne sucks!!!! The workers were all posted up in one spot just chit chatting and NO ONE watching to make sure for the kids safety! Of course parents should always be vigilant however, then why even have workers at all. Multiple kids all jumping into the pit all at one time and a kid almost got hurt. Then there were multiple kids hitting each other and fighting. This is why we go to Urban Air instead. The workers there actually do their job and work. Must be the management not enforcing wo

Absolutely horrible experience at Sky Zone Wayne. The staff here look like they hate their lives and couldn't care less about enforcing any actual safety or park rules?except for one guy named Hugo, who apparently thinks he's the Jump Sock Police. Out of everything going on, he decided the most important thing was to single out my kids for not having Sky Zone socks?even after I explained that we hadn't planned on coming and it was a last-minute visit. Instead of showing an ounce of understanding, he was rud

DO NOT HAVE A PARTY HERE!! We gave a deposit on credit card for our party. They didn't credit our bill the day of the party which I realized afterwards nor did they return the deposit and they will not call us back. 3 voice messages and not one return call. I have to dispute my credit card bill. THIS IS BAD MANAGEMENT!!!!! And the party wasn't that great either. I ran it myself pretty much.

2 stars because my son still had a good time with his friends. Place was ok overall but there was NOTHING available at the concession stand during lunch hours 1-4pm!!! No pretzels, no nachos, no slushies, no dipping dots NADA. Party hosts where MIA and the parents basically ran the bday on their own.

What a great place to bring the kids and run them ragged!!! If you are an adult it is also a good place to get the crazies out of your system. Large area, with very few encounters with other people concerning lines. The time you purchase helps with that!

The trampolines were too small. My child was jumping on the trampoline, fell and hit his head on the spring pad. This is due to the lack of space on the trampolines. This trampoline park is really small too, and it is very pricey. The place is also disgusting. There were kids eating on the trampolines, and left some of their garbage on it. There were crumbs everywhere, and droplets of juice on it. Go to other trampoline parks, don't spend your money on an experience you are going to regret. When I was purch

There should be a cap of the number of jumpers BUT, it's such a great place for all ages. The trampolines are well kept. The pit is clean, no bugs (from what I've seen). Very nice staff. I've brought so many of my daughter's friends and even had her Birthday party there. Everyone LOVED it.

Came here for a birthday party. It's likely best suited for children ages 4-10. Lots of different options/activities for the kids to choose from. I completed my waiver online beforehand, so check-in was quick and easy. There's plenty of sitting areas for parents, even on a busy Sunday afternoon. There seemed to be a lot of staff monitoring the play areas to keep kids behaving, which was good.

Good experience. Last time we went they said they don't have any more ticket but I have to buy a monthly pass to get in. Didn't understand that concept but I did purchase a monthly pass and cancelled it a few days later!

We went when it was rockin jump and it was alot cleaner and people were more friendly. I feel like I got over charged, the lady at the front was only interested in selling me a membership. I'm not sure we'll be back or recommend it to anyone, I thought we could use the child jump for free with an adult but you have to purchase that the day before. I did not see any other people working I have a 1 year old and she kept picking up food and stuff that was left on the floor.

This place is such a rip off!! Twice now I've tried to take my daughter and they had a sign outside saying that they were at capacity, and weren't allowing anymore kids in. BUT, if I sign up for the membership then my daughter could go in!!?? Makes no sense! And is obviously a way to try and get you to sign up for a membership when you don't want one!

I had my daughter's birthday party here and it was the worst experience I would never ever recommend this place to anyone or would ever celebrate there again. We were called in the room too soon for pizza and cake and I couldn't find my host anywhere and even though the birthday was 6 to 8 they told us once we are in the room the kids can't jump anymore even if it was only 7 30! Very very upset! We paid over 1000 dollars for an hour and a half, bad service and no organization of any sort. Disappointing

The black guy at the snack stand was extremely rude, and barely filled my $5 small drink up. He also was speaking with a terrible attitude not responding to us, please fire him. He was on his phone while dealing with customers and extremely disrespectful. Thank you.

This place is the pits. Very diry, unsanitary conditions, no staff in case of emergency. They don't separate the big kids jumping from the little ones. The sponge cubes are so old and falling apart. The little kids section for under six years old has teens and adults jumping. It's very unsettling and unsafe. They need help. I wouldn't go back. Very disappointed.

the worker at the snack stand was SO MISERABLE and EXTREMELY rude and SLOW. I ordered 3 blue razz slushies, he ROLLED HIS EYES and sighed so loud and then said ?fine.? he then moved at sloth speed to do it and only filled it halfway up. He then slammed it on the counter and threw the straws on the counter. I honestly thought i was in a movie because this was so insane.

In this place kids get some exercise, especially during winter months. There's no don't or is good but the guards don't care much about the people who need to get off the trampoline and then it gets congested, so it's good for the early coming because they have some more time for free but not for the following comes because trampoline section gets jammed. If you go late enough you'll get the last half hour for free since workers don't care. Also little kids jump around in the bigger section and my daughter

Hosted my son?s birthday here on a Thursday Night. My party host was Marwan. The facility was clean, party host was the best and sooo helpful, as well as the rest of the staff from that night. Sooo happy to have had an stress-free party. To top it off, it was very affordable. Will definitely have another party here again.

3.5 stars. The front desk lady was not so nice. She was like a cranky old lady teacher from your middle school. The place is clean and there are lots of staff standing around to look after everything. They should have a section for a younger kid/toddler too with more swing and lower basketball hoops. It's good for kids from +4 yo and up. Younger ones don't have much to do if you want to bring all your kids to one place.. It's not really all in one which they should have done.

It is not as safe as u think. There are springs broken all over the place. My toddler almost fell thru

How are you full capacity but you can get in if you purchase their membership? Make it make sense. Just like every other comment says, this place is money hungry & a scam.

Great place to bring your kids to wear them out and let them burn lots of energy. The facility is brand-new so it is nice and clean and well-kept. The staff is friendly as well. If you're in the neighborhood you should definitely give them a try.

Let me start by saying this place has no idea what CUSTOMER SERVICE means. I have a $250 gift card for ROCKIN JUMP (which still appears on Google as Rockin Jump, still has signs while turning into the property that says Rockin Jump AND on the side of the building itself). I tried to bring my son today for his 4th birthday. I was turned away stating they AREN?T Rocking Jump anymore & they can't verify this card since they no longer have that system. (Even though I had the receipt) instead of turning my kids

Granddaughter loves rock climbing and ninja courses you showed pictures of this but wasn't available. I got thearound 3. Very unhappy. No water anywhere. Canceled

The service was great The party was wonderful all the children had a wonderful time and my hostess was amazing

Very unsafe. The under 6 section at the back is regularly exposed to racing teenagers bouncing off the sides, leaving crying kids in their wake. The staff look on and do absolutely nothing. I took it upon myself to alert them to what was going on since the one guy in charge of an area of approximately 40 trampolines was staring blankly at what was going on. On a prior visit my kid was going to be jumped onto the head, had i not rapidly pulled her out from under a kid swinging onto her. Again, no staff in t

Horrible experience from the beginning. No one ever answers the phone when you call. I wanted to order some food for my sons birthday and no one was available at their food place to even take an order then waited forever then finally someone came and said I have to come back in 20 minutes for hot food. The elderly lady at the front desk is mean and rude and when I told her no one answers the phone she rudely says that's because we are busy which is not true no one was busy when I walked in and even though I

My five year old daughter has tons of energy so I'm always looking for cool places and Rockin Jump has been added to our list. So we decided to go early on a Saturday rainy morning 10:30 a.m. and it was already a packed house (Birthday parties). It's bright and spacious and just to let you know seating is limited so put on your most comfortable sneakers. My daughter jumped and jumped the entire time spent, however, she was disappointed because the rock climbing station was closed. Nevertheless, she had a b

This is quite possibly the worst place I've ever been to. There were kids running into each other and getting hurt and nothing was being done to stop it. A little girl was hit in the face and her nose started bleeding because an older kid had thrown it extremely hard at her face. I went over to the attendants, who had no clue what was going on, they were just talking to each other, and I said ?You should watch the kids better, she just got hit in the head and her nose is bleeding.? The attendant looked at m

Beware of the membership! For our family of 4, we were told that there was better value in getting a monthly membership. We were NOT told that the expense would automatically get charged again at the end of every month, and when we did try to cancel the membership during our next visit, the rep at the front desk said that we could NOT cancel the membership in person and would have to cancel it online. When we visited the site to do that, we saw that they had already charged us!! No one on the phone seems to

A great place for your kids to burn some energy and exhaust themselves while getting exercise and having fun.

My daughter was a guest for a birthday party. I'm leaving a review to commend Jaheim for his excellent customer service.He directed us through registration and waivers and later helped retrieve balloons from a very high ceiling. He was also the host for the party. He was a very helpful employee with an excellent attitude.

Brought our 3 and 4-year-old nephews for their birthday and had a blast! Definitely appreciate the safety precautions so even the little ones can jump around and play safely. We came on a Tuesday before noon so it felt like we had the place to ourselves. As first timers, Barbara was wonderful and incredibly helpful in guiding us through admission so we could provide such a fun time for the little ones. Highly recommend!

We hosted a birthday party here over the weekend. Our party host, Farhan, was excellent. He was very helpful, friendly, and available. We had a fantastic time, everything went very smoothly and all the guests had fun. This is a great venue for kids parties, there's a large enough variety for kids of different ages to be entertained, but it's not overwhelming. Also, the pizzas we ordered were delicious!

Fun place to let.the rkids burn off energy!! Wish it had a foam pit that you can just lay I'm, my son has sensory and loves it. Also wish the shoe rack was actually closer to the trampolines. This socks can get crust with all the other guests walking in shoes.

Perfect for children's ???? birthday?s ?????? Planning a venue for a children's birthday party offers many special amenities not available in a home setting. Look ?? at pictures.

Really nice indoor trampoline park. Also known as "Rockin' Jump" Trampoline Park

Horrible experience at DEFY. I tried to reach out to headquarters and no one called or emailed me back. Stay away!

We visited twice this week for two different birthday parties. The food was standard for these type of places. Pizza and drinks for the party goers. I believe you can also bring in extra food from outside. The kids loved it and didn't want to leave. Not sure of pricing. This is the old Rockin Jump. Parking is at the back of At Home and to get into the actual facility you need to take the elevator which runs a bit slow.

BEWARE of the SCAM! Stafff will claim 2-hour passes are "sold-out" but for the same price you can purchase a month membership and ironically use the facility immediately! What they dont tell you is that your credit card will be charged automatically on a monthly basis. They claim its in the contract (which is 9 pages long) and emailed or texted to you amongst the chaos at trying to pay and sign waivers with a long line of parents behind you also waiting to unknowingly get scammed! You cant cancel on you

I couldn't buy a drink because the vending machines are gone, and the people that work here were stuck at the basketball courts. Felt like I was going to die of thirst on my way back home.

Good place to bring the kids to burn off some energy. They have a good menu. Many things to do for children and adults

A friend of mine who came with me was injured and also hit in the hit with a ball. The attendants looked at her AND DID ABSOLUTELY NOTHING. Also extremely unsanitary conditions, with the floors and trampolines covered in spilled drinks, dirt, and trash. Food is disgusting and overpriced and the attendants do not care about their job at all. DO NOT COME HERE.

Stop trying to push people to buy memberships that they do not want. They said ?we don't have any daily passes to buy but we'll let you in if you sign up for the membership?. who gave you the AUDACITY .

We were here to check it out and ended being members. I thought that I will cancel that night but ended coming back the next day, and we will be back for more.

We are invited to a birthday party at this location. Staff was very friendly and seemed to be very attentive to the kids on the floor for safety. The only thing that was a little hard was that it's very easy to miss the entrance. The entrance is on the rear side of the building both me and my wife missed it when we drove around as we saw the sign in the front of the building and thought it was that door but was not. Besides this it's a good place to have a birthday party and the pizza we had was actually pr

You will have to fill out multiple pages online ? 15min process for wavier.. 20min process for payment nothing is streamlined.. and the people at the front desk can't help you because they don't know the system or even care. Manager Christina gives 0 Fuks

Still waiting at 9:35am for 9am toddler time to even open the doors. More people waiting in cars because of rain. Even staff showed up late, sitting in parking lot, waiting for anyone with a key?? Will then take an hour to check-in if we even get in. Second time I've showed up for toddler time and it was closed with no info on website - at least that time they put a sign on the door. (Oh and now we are in and nobody is working the floor only the front door so literally only the cashier showed up to work

kid's loved it. bring lots of energy when you come here

Idk when Defy took over Rockin Jump but they charge the same prices as Skyzone and Urban Air now and don't have nearly as much for the kids to do its ridiculous really. Take your money and kids and go to skyzone or urban air your kids will appreciate it more and you'll be getting way more for your buck.

BEWARE!!!! Our organization had a field trip this week with our children and was held HOSTAGE in the facility and not allowed to leave without payment - yet they were issued a PO, deposit was mailed to their main headcourters three weeks ago and final payment was overnighted at the time we received call of the issue. Management would not get on the phone, police have been contacted and they refuse to answer any calls. What type of management and establishment operates this way???? They forced our camp dir

My son and I loved this place. Sometimes, it needs a bit more supervision from the crew members/staff. But overall, great experiences and nice people all around. Thank you!

The place was great. The kids a an awesome and fun time. Everyone enjoyed. The only thing is the bathrooms should be a little cleaner and less messy. I feel there was not enough workers in there to be in charge of that. But overall, it was definitely a good place to celebrate my kids birthday.

We bought tickets from Grupon for $22 90 min but we feel tired after 20 min hahahaha. We loved this place with my husband, there were a lot children but it is for adults too. Enjoy

I tried canceling my membership but of course the girl at the desk said it can only be done online. Tried doing it online, filled in the information required and still couldn't cancel. Defy Wayne is one of those places that make it extremely difficult to cancel a membership on purpose. If you decide to join, you might have to pay for the rest of your life.

Front desk person was annoyed I needed them to look up our reservation. They wanted me to pull up the reservation and the waiver on my phone while they're sitting in front of a computer. They did do it but attitude was not helpful / friendly. We checked in 10 min before our jump time and they gave us the wrist band for the 11:45 time slot even thought we reserved the noon 90 min slot so announcement said we had to leave 15 min before we thought. No staff supervision in the play area at all. Only one han

Horrible place always extremely crowded and no place to jump at all. Rock and Jump was a better place.

My nieces and nephews love coming here. The staff is friendly and the place is clean ! & they have a 6y.o & under trampoline section which I love for my one year old !

We had a wonderful time. It is clean and has ample space. Even better, their staff is wonderful. Specifically, the manager, Carlos, as well as Barbara, were wonderful. We came with a large crew, including many kids, and they were excellent in getting everyone set up. Additionally, when an issue arose while we were there, they were hands on. We would definitely go back again.

I come here regularly because it's convenient, my son and I have a membership. I always expect I guess to a fault that the place would be cleaned, sanitized, disinfected a bit better especially after covid and everything else that's going on. But to my surprise every time I visit this location it looks the same, the lockers are ALWAYS dusty which is just a sure sign of negligence. This place is used my tons of kids daily, germs germs germs. Do better at cleaning this place, hire staff that cares, a bunch of

I understand they make you sign a waiver that covers injury. But to make you pay for their attorney fees,let them do anything they want with your photos is beyond ethical. ?understand that this agreement extends forever into the future? Just a snippet of the waiver. Goodby forever into the future Rockin Jump ??????

Kids had fun and staff was friendly.

For a potential first time jumper here at Defy, we looked at tickets for toddlers under 6. And the tickets were available for 10-10:30 for 90 min jump. We planned to come in person to buy the tickets because there is nothing online that says this can only be bought online. We got here and they said this can only be bought online. We said we drove 30+ mins to get here specifically to have the kids to jump. They said that's going to be $102 including taxes and socks for three people. I showed the manager th

I would give zero stars if it was an option. I cancelled my membership two months ago. And I still got charged for my monthly membership. When I called the place, instead of helping me they kept telling me to cancel the membership. The membership which I already Cancelled two months ago. And they told me I can't get my money back. This place is fraud. They keep charging people even when they cancel their membership. Customer service is horrible.

We just got back from the Wayne, NJ location. We went as a large group and we all had a wonderful time- young and old! The staff was so helpful and pleasant- especially Barbara, who helped us get checked in. Things got complicated when I decided to get monthly passes for some of the participants, and then again when more of our group decided at the last minute to jump- but Barbara was so patient and worked out everything for us perfectly. I couldn't have been more pleased! thank you Barbara!

Not crowded and really fun. The boys had a great time!

The manager chased me down and was scaring my family because I didn't sign a waiver. Do not go here very sketchy very dirty.