Sky Zone Trampoline Park

Post Fire Renovations review: I went into Sky Zone with my daughter today for some jumping. Overall atmosphere is still the same. But there were major glaring problems during our visit. The jumping area that has the individual, walled jump sections were closed. This is the area that I would actually jump in, because it allows adults to jump without risk of hurting kids. So I didn't end up jumping, but paid for myself. All sales are final according to their policy. This is also my daughter?s favorite section

The kids had a lot of fun. Kiera was very helpful as our party room helper. I didn't have to worry about cleaning up.

My 9 year old grandson had his birthday party there, and EVERYONE had a GREAT time from my 2 year old grandson, my 15 year old grand sons all the way to my 54 year old husband lol!!! All the employees were also very nice!! It was a GREAT time!

Took my boys there for the first time in a few years when it was Defy. Minor changes but definitely cleaner. It was well air conditioned, which was a wonderful welcome opposite the heatwave outside. Staff were friendly and actually smiled, a somewhat rare sighting with the youth of late, almost as rare as seeing the Great Horned Owl. The kids had a blast and took a nap on the trek home. All's good in da hood ;)

I took my daughters to Sky Zone today and was very disappointed with the experience. My daughters had anti-slip socks from various other trampoline parks, and we didn't think much about which park the socks were from. We also signed up for a membership and entered the jumping area multiple times with no issues. However, after taking my younger daughter to the bathroom, an employee stopped me and insisted that she had to wear Sky Zone socks. I politely asked what the difference was, hoping for a reasonable

Gutted and ruined. Used to come here once a week to bounce on the euro trampolines in the back. These were the best trampolines within 100miles. I was excited to come back after the reopened. But in the remodel the removed the great trampolines and replaced one that barely work. I would now consider it un usable. I am sure it's still fun for kids to run around. But if you were looking for the best trampolines in Kentucky/Ohio this is no long the place. Would like to know why this change was made. But til

Very disappointed in this place. We visited the park when it was the defy jump zone. We had gift cards from defy that did not expire nor had any issue dates on them. I called before I came and was told they would honor them. When I got there a very rude manager told me she would not accept them because they were ?old?, again no issue dates. I went ahead and paid for tickets because it was my daughter?s birthday. Half the park was closed or damaged. The entire ninja zone was closed for ?cleaning? however sev

Kids love this place! Either one month membership or 90 minutes jump time, for $25.99; plus $4.99 for a pair of jump socks. I didn't bother with any food or drinks they offered, but they do birthday parties!

I've been bringing my son to sky zone weekly for about 2 months now. Originally, we paid for a day pass but was informed that if we wished to sign up for a membership, the money we paid for the day pass would go towards our first month of the membership. Because the membership was signed up under MY name and not my sons, my husband was then told that he would need a separate membership when he brought our son in. So then we were paying for 2 memberships. 1 basic membership in MY name. And then 1 elite membe

Would NEVER do a birthday party here again! Giving two stars because the kids had fun but there is so many issues. If I'm paying $400 for a birthday party I think we should get a room the FULL time. That way us as parents have some where to go and be with our group. We sat out in the little table section with random people that we didn't know. Our birthday presents and shoes sat on a cart out in the open. Like it wouldve been nice to have the room and have time to decorate and set up. 2 hours of jump time t

LET THE BUYER BEWARE!! Do not do the Birthday party. We have had a membership for 3 grandkids for 3 years. We have had issues but they are there to jump and it works. We have hesitated to do the birthday party because of the price. 400 hundred for a 5 year olds birthday is just too much. We decided just do it because he really wanted it. We took ice cream, had to throw it out because they don't allow you to put it in their freezer. They say contamination but they want to hit you for more money for overprice

Brought the kids for a Saturday morning and it was a great time. They had so much fun and I am thinking about joining the flight club for them to have fun over the summer. The staff were all very friendly. There was a incident with a kid getting sick and the staff helped him to the bathroom, tried to find his parents, and kept other kids away from the area until they could clean it. The lockers that are provided free are a great size, clean, and easy to use. I will definitely be back and may have my kids bi

You can do an all day pass, 90-min or membership to Defy. The first time you'll need to purchase socks at the counter. You can reuse the socks if you bring them back so it's a 1 time purchase. You'll get a colored wrist band that'll coincide w/ the times they announcd on the PA system to let jumpers and/or parents know when their time is up i.e. "jumpers if your wrist band is purple your jump time is up." Stuff like that & in the center you're able to view the time on a jumbotron. There's quite a few things

This is such a fun place to have the kids burn off some energy. There are pits more suitable for the bigger kids but the trampolines are great for even the tiny kids. There is a ziplock e which was a hit with my kids. There are snacks available but we did not get anything. I would highly recommend this place for a cold Midwest winter day!

Hire more mature workers. The one worker I interacted with at the front desk acts less mature than my 9 year old. Yesterday when my wife called to inquire about our membership the guy was laughing in her ear half the conversation instead of assisting. Today, I bring my son in to jump and attempt to ask additional questions about canceling my membership, which we usually do annually as winter comes to an end. The guy acted like he was about to laugh every time I had a question. He had a very obvious smirk on

DO NOT HOLD A CHILD'S PARTY HERE - THEY WILL ONLY BE SAD ON THEIR BIRTHDAY. Unbelievably rude staff and questionable business practices. My daughter held my granddaughter's tenth birthday party at Sky Zone. They paid for a 90-minute party. The pizzas came out after about 30 minutes so they decided to have the kids come in, eat, have cake and ice-cream and then go back out and jump for the remaining time. After all of the kids were seated and eating bad pizza, the attendant informed the parents that onc

Sky Zone is nice but isn't worth the price. They only let you wear their socks and they even have lists of those socks for the workers on the floor. It's very petty. It's fun but it isn't that big and gets boring after 30 minutes or so.

We began visiting this location after it reopened following the fire and had a great experience initially. However, over the past month, the individual trampolines have been closed with no explanation or update on when they will be available again. It's disappointing that this issue has gone unresolved for so long. Additionally, the staff experience has not been consistent. In particular, the young man who works the slides on Sundays has repeatedly been rude and condescending. His behavior is unprofessiona

Son (32) jumped 3 times on trampoline and hurt his knee within first couple minutes. He called my husband who was sitting in waiting area for assistance since employee said was unable to help. Another couple of patrons helped son to a chair. When husband was walking thru area to reach son and granddaughter another employee tried to insist that he pay to enter. Husband asked if they had a wheelchair to use and was told they had one but he could not use it. Had to call ambulance to assist him out of bui

Zip line states do not use without a team member present. My five year old went and asked a group of four team members to come over so she could enjoy the zip line and one of the staff members said no just go. Unacceptable. I try to teach my kids to follow the rules so I had her go ask just to be told do it yourself. To a 5 year old. Fully staffed on 12/29 four staff members at the band check to come into the arena and one couldn't help open an attraction. One of the three was a male manager also which is s

Avoid at all costs, it is just NOT worth the money. We were there all of 10 minutes when an accident happened with my eldest (two boys, one 14 the other 10). He had went down the slide and fell forward face first into.... hard plastic, which makes zero sense in a place with jumping involved. The most they would do was give an ice pack, but wouldn't refund our money it give us another day's pass. So we are out nearly $70 and ER costs to find out my son has broken my nose. They robbed us of "fun". As I've sai

We had my son?s 3rd birthday party here. Absolutely did not go well staff sucks, long story short save your money go anywhere else way too expensive for what it is.

Kids are on spring break so we drove down to florence so they could play. They had a sign out front that said they were "full until 4". I went in to confirm, where Iwas told they were full, unless I wanted to get the membership... then they would let the kids play. Wasted my time driving to have them try and strong arm me into a monthly membership. Headed to Dave and busters instead.

Ok, granted, we came for our first time ever during the week between Christmas and New Year?s, when apparently everyone else in the world wanted to jump as well, but it was sooooo crowded it wasn't worth it. There was a staffer acting as a bouncer at the front door, turning people away who didn't have a reservation. Luckily, we did, so we were granted entrance, only to wait 20 min to be checked in. There were separate lines for the season pass holders and everyone else, and the pass holders got priority, so

My family had an amazing time! Our ages ran from 60 all the way down to 6 years old. Each of us bounced around, climbed and jumped and had the time of our lives.

This place is exceptionally busy. So much so the kids waste half their allowable time waiting their turns. Kids running all over the place, cutting across in front of people jumping etc. Surprisingly no one was injured while we were there. Have to buy tickets in advance. Plenty of parking.

Great place to take kids for then to use up all that excessive energy they seem to have. We did my niece's 8th birthday party there, and I think all the kids had a lot of fun. The birthday party jump time starts at a specific time and ends 1 or 2 hours later (depending what package you get), and then they bring pizza and drinks to one of the party rooms where kids can spend another hour. You can bring decorations and other snacks to the party room (we brought ice cream cake which I kind of regretted because

The kids had a lot of fun. Lots of different activities to do there ! Lasts 90 mins. This is my favorite trampoline place so far. ? l've been to a few now. In Florence KY.

It was a great time. The facility is big, very clean, and well taken care of. The socks are super cute and we'll made so should definitely last a few visits. A lot of different activities from trampolines, foam pits, American ninja type course. You do need to purchase the socks just a heads up and the lockers don't lock. Improvements the little kid hours are 9-11 however big kids are allowed. If it was just little kids that would be nice. If the lockers locked that would be a great improvement. Also they

Pretty fun place to visit, good for children and adults that are a bit more active. The place tends to be less busy during weeknights. There are several different attractions at this location. Membership is the way to go if you come here often

My nephew had his birthday party there. It was very crowded and not really a place to go if you are worried about covid right now, even if you are vaccinated, different story. I don't think that's their fault though by any means. The actual facility was fantastic, better than any other trampoline park I've been to with the kids. It was creative and had a great setup to accommodate a ton of crazy sugar filled kiddos of all ages! Even some adults were out there having a blast. Kuddos to them for not being coo

So much fun for the kids! We have been several times now and we will continue going back! So many obstacles to offer for all ages. We love DEFY!

Employees aren't trained properly. Get different responses every time we go. Membership wasn't worth it. Manager doesn't care. Urban air is way better.

Check in is a cluster. I didn't see a sign stating observer needs a waiver. Three lines, three registers, one for membership, one for online tickets, one for general admission. Went to general admission, waited in line only for members to be called ahead and then told observer has to have a waiver as well, if there is, it's unnoticeable, left line and signed a waiver, had to wait in line again. Why are there different lines if members are called ahead of everyone to all registers? Employees jumping between

SUPERB experience!!! Moderately priced. Staff is friendly. Yes they could be a tad more attentive but they are all young? they will learn just as we adults did. We LOVED our time shared playing. We arrived at 9:00 and played til 10:00? most of the young children were gone. LOVE LOVE LOVE the lowlights after dark!! Sooo much fun!!! Improvements ? clean up the rest rooms and locker area more frequently.

Place is great! Entrance desk is a little confusing, they help members first so you're standing there waiting your turn if you signed up online, as everyone else goes in front of you. Just have one lane. Thanks for having us!

Was signed up by an employee for a membership that I explicitly told them I did not want. When you try to call, they have no voicemail set up. When you go online, you don't have an account set up therefore you can't login to cancel it. It's a scam.

We were excited for the reopening hoping for some upgrades but instead a few things were removed. My 9yo also said the trampolines were not as bouncy so he lost interest quick. 4 workers at the front desk were very unwelcoming. No greetings or thank you. Their had their arm crossed and avoid eye contact when I was the only customer walking into the line.

Finally made it in after the re-open. The trampolines are worthless! They do not give any bounce and half of them are all stretched out. I almost twisted my ankle getting on one because it just gave way. Very disappointed. I will be canceling my membership for me and my son.

We had a super spring break day. Your facility is clean, safe, and fun. Thanks to the efficient, professional staff. We'll be back.

Just visited after it opened back up after the fire. The trampolines are almost useless. There are a few that actually bounce but most of them an adult will just sink and stay there. Definitely not renewing y membership. I will make the 30 minute drive to defy or Urban Air near Cincinnati.

Staff all looked *so excited* to be working...(insert sarcasm) The kids had an ok time but I don't know if we will come back or not.

Great place to take the kids from 5 to 50 (Yes. I'm the Big 5 Oh). They host Birthday Parties as well as retirement parties (I'm sure). FRT, the kids loved the place, and they actually went to bed early!

I've never been to a jump park with so many different activities in one place. Kids had a blast. It was packed. Attended a party which was very rigidly scheduled at one hour but was still fun. Super cool attractions.

The park is no longer what it once was. Trampolines are supposed to bounce and these do not. The super trampolines are gone along with numerous other obstacles. It was once a fun place to bring my two kids and even for my husband and I! No longer worth the money nor the drive to get here.

A lot of FUN!!!! Family atmosphere, lots of really fun things to do! Obstacle course, slides, zip lines, trampolines everywhere! Clean and lots of employees helping and watching everyone/enforcing rules. Nice!!!!

My kids absolutely loved this place, it was my first time going with my husband and our two boys, seating was very difficult to find. That would really be my only complaint, there was two birthday parties going on and the place was busy. But just saying more seating seems like it would really be helpful.

Not bad at all if you come during the week. Hardly anyone, so it's good for toddlers. It was definitely worth the pass we got at Christmas.

Today was our 1st experience here. We booked a birthday party for our 10 yr old. He and his friends (ages 6-13) had a fantastic time! Super fun atmosphere and I love how they use different color wristbands to keep the activity zones from being too crowded all at once. We had a small miscommunication about when our jump time was to start, but the manager let us overlap with the next session to make up for it. The memories we made here far outweigh the steep price tag, in my opinion. ??

Kids love this place, it's def worth it

Great and clean facility. Decent amount of attractions, but little bit high priced compared to others. Staff is not very friendly or helpful, but some people are just plain stupid so i have some sympathy :)

Had to buy a new pair of socks because we had our ? Silverlake? socks on, which are exactly the same except that had a different name! The nerve to charge $27 and then not allow us to try and save some money by using the same socks just from another place. Will not be back!

I took my boys and we had a blast. They love the big slide. All the trampolines are fun too. The ninja warrior course is currently closed unfortunately, hopefully it will open soon.

My preteen child loves this place! It's pricey but if you have an active child that needs to get energy out, this might be worth investing in a monthly membership here. They changed the obstacle source a bit since it became Sky Zone (used to be Defy). The Zipline was down the second time we went so hopefully they'll be quick to get it up and running again. Overall, it's a really fun place for the kids.

Very fun! Great place to take your kids to burn off some energy & for them to have a good time. Great customer service, little on the expensive side, but I worth it!

Is a place they can burn off unused steam... Great treat to my child. He loves it.

We had a blast at Defy!! My son had fun while getting some good exercise! Everyone was very nice and helpful! We decided to get a monthly membership after having so much fun today! We'll definitely be back! The only thing that stressed me a bit was waiting at concession stand because the 7 employees were at the desk and nobody was at the counter! But it's ok we still got our delicious pizza pretty quickly once we got to order. Thank you for this great experience.

Admission desk was chaotic. The waiver process is not clear. Also, my party was brushed off twice so that the clerk could first take care of some folks paying for a party...twice. We didn't get any food because it is so expensive. The kids had a blast and the activities area is well managed and maintained.

Today was our 1st time coming here. I ordered tickets online and brought grip socks from home. When we arrived, the desk lady seemed to not be enjoying her day. My son was telling her it was his birthday but she seemed to be annoyed. I told her it was our 1st time. She asked if we had Defy socks. I said, the website didn't specify, just that they needed to be nonslip. She made me pay an extra 10 for new socks. The whole check in really put a damper on the day. She also didn't tell me we had to wait until t

I've paid for a membership for my daughter and myself here for a couple years. She's finally big enough for the slide corner and the glider. We waited 45 minutes for staff to come to the area so she could do any of the three. No one came. The attendant at the entry ramp said someone would be there in 15, never happened. Each time I asked she said there aren't enough workers. I counted 5 workers talking or sitting on counters, standing around. Highly upsetting. When I left the gentleman at concessions was ki

Granddaughter and friends had a fun time. It was loud with kids running wild.

Overall, really good experience. Ordered tickets online and the wait to check in took over 40 minutes. They were great at starting us at the next following time to compensate for the wait (about 10 extra minutes of jumping). I think it has a lot of variety but most were centered on older kids 8-14. Some of the individual working definitely didn't appear interested in being at their stations and there was not a lot of control for little kids, but as I wrote overall a good time.

Clean facility, but quite possibly the most unwelcoming staff I've ever encountered. It's honestly amazing how poor we were treated.

Our children always love coming here. They have a blast! The only issue I have is there is normally no where to sit and eat. Or just sit outside of the play area. Yesterday was the Third time we went and each time we get food and me and my husband will try to find a table and there is never any tables open, usually other people are leaving there drinks and shoes and stuff and walking away. So most of the time you end up sitting at a table with someone else's stuff, which is uncomfortable because you don't k

This place is always amazing. The employees are nice and friendly. The kids love coming and I don't mind taking them. They have a little bit of everything. We came on a Saturday and it never got overcrowded. They also have areas for birthday parties ??. Overall this place is just good fun for kids and adults. I'm 40 yrs old and I was able to bounce and play right along side my kids. I would recommend DEFY to anyone with or without children.

The place is a great place to be a member, not only for the discounts on food and drinks and parties, but because they treat their members excellent. I had an issue with my card on file, and my membership had not renewed and the gentleman at the counter let us jump that night on good faith that I was renewing my membership in the morning, which I did ??. We are yet to bring another friend along who also doesn't love it just as much. Keep up the good work!

When we had an issue with our reservation the manager was excellent and went above and beyond to help us out. The crew that was walking around supervising were disappointing. They allowed several rule/safety infractions that had a negative impact on our experience (including allowing some older kids to throw a football across much of the room). Overall, the kids did have fun and we will come back.

I can't give a fair review as we were only there for less than 10 minutes and my daughter hurt her arm so we had to leave to get x-rays. What I did see tho were lots of kids having a good time and taking turns on the equipment. Hopefully we can return again in the future so we can enjoy the park. Overall it's set up well and the workers were very attentive to what was going on around them. Place was clean as well. Definitely would love come back to try out again. Based on all those things that I did observe

We bring our daughter here all the time, even have a membership. She loves it so we decided to have her birthday party there. It was scheduled to start at 3, the package included 1 hour jump time and then 1 hour in the party room with a host to help set up, clean up, etc. We arrived at 2:45 to get signed in and drop off all of our stuff. The majority of the birthday party had all arrived by 3:05, we were told that until the full group was there no one was allowed to start jumping. Finally the last of the pa

Took my daughter, her friend, and my niece for her birthday and it was pretty cool. I will say it gets very crowded, so be prepared. We waited about 10 minutes to be called up to the desk to check in. Other than that, no line for concession when we walked up and they had a great time.

The kids always have a blast here! Friendly staff and plenty of fun to be had. My son's birthday party went very well. Our hostess was friendly and quickly attended to anything the kids needed or asked for. I'm sure we'll be back soon!

The facility is very nice and clean with a fun atmosphere. There are only a few concerns. For parents with younger children keep your eye on them because some of the bigger kids don't pay much attention to their surroundings. The snack bar line takes forever to get through, some of the attractions they have always seem closed or down for maintenance. Overall fun place for my 2 kids to let some energy out!

There has to be a better way to check in. I say this every single time we come. Waiting an hour, especially with only three families in front of you, is not acceptable. Paid online, waivers signed, socks in hand, and we stand long past our jump time starts. This what could possibly take 15 mins a customer????? If my kid didn't love to jump, I would not return.

Yesterday was the first time I was there. I took two of my grandsons. They live close. I live in Pittsburgh and i think we have someyhing like it, although I've never been to that one either. My grandsons had such a good time, and I had a blast watching them. I wanted to join them. I will definitely bring them back the next time I visit. Thank you for such a great time!!

If I could give it no stars I would, ran by a bunch of teenagers who don't know how to do their job. Employees were rude when asked questions and only some people were made to adhere to the rules of the park. I will not be returning. Also their good reviews scream, we got paid to promote this business. Who randomly takes pictures of a pop machine?!

My kids had fun and we got a good deal from Groupon. Beyond that, I was disappointed. We waited in line for 30min to get our bracelets. There were only 3 staff members on the whole main area. 1 manager looking person, 1 letting people in, and 1 doing the zip line. Only 1 worker in the concession area at lunch time. It was complete and utter chaos. Kids running and jumping everywhere, not following rules. The locker room was packed full! Barely any room to change shoes. 2 birthday parties at the same time. M

The facility is great. The kids had a blast bouncing from the numerous activities they have set up. But it took us nearly an hour to check in! We purchased our tickets and signed the waivers on line. They were severely under staffed and did not anticipate the large turn out on Presidents? Day. I am not sure that I will return because of this.

We had our sons birthday here. Check in was very chaotic, and took a very long time even though we were there 30 minutes early as requested. The facilities were fun, and the kids had a good time. Overall, it was a good experience, but not sure we would have a birthday here again. The party host was very helpful. The pizza was not very good at all, and the air conditioning was not working in our room. Again, the jumping area was great, but not worth th cost for a birthday party in our opinion.

Only 1 worker at 9am in play area. So a few of the areas were closed. Paid full price and kids didn't get to enjoy half of the items they offer. We should have been told before we paid. Not after. Not a good job by management to schedule 3 workers up front and only 1 worker in the play area.

I almost always leave five star reviews but this place was so bad that I had to actually leave a 2 star. We show up for a birthday party which was supposed to be free but ended up having to pay $22.25 to let my daughter use the jump zone. We had to wait in line for 20 minutes just to give them the money. The cashier just walked away to go stand with three other girls at the birthday counter and socialize leaving our line abandoned. So I wait through the line a second time and then they let a lady cut in f

My kids have a blast here! The place seems very clean and safe. There's a wide variety of activities perfect for anyone from little kid to adult. Toddlers can enjoy too under close supervision (due to bigger kids running around). Heck, I am an adult and want to jump next time! There were some young guys in their 20s doing some cool tricks in the single trampolines.

Recently had my child?s birthday party there. The facility is good and the party host was great. She seemed a little shy but was still helpful. The main thing that needs to be adjusted is the way they check-in parties. There isn't good direction as to where and how party check-ins go. The area they moved it to is not big enough to accommodate the party groups. If they took out the tables and chairs and used the entire space with clearly defined lines the process would probably better. One staff person was l

We did my daughter's 5th birthday here. While the price was very high (almost $500 total) everyone had a good time. I don't remember the name of our party hostess but she was absolutely amazing in every way. I plan on going back with my own friends.

I went for the first time about a week ago with my kids. A few of them had been before without me for friends birthday parties and they liked it so I decided to give it a try for all the kids. I did and they all love it. The staff is very friendly while still enforcing the safety rules. It's fun for adults and children. I recommend it highly. Especially on days when it's too hot to be outside.

We had my daughter and sons party here. We spent over $400 and we are quite disappointed in a few things. Do not expect to have a party room until the last hour of your party. Your items sit on a metal rack cart where anyone can grab them. Your guest have to find a place to sit if they aren't jumping and space is VERY limited. The soft drinks were horrible and they ran out of ice. There was one employee who was whistle happy and yelling constantly at other people's kids. She didn't look friendly to begin wi

I took my kids tonight and there was a young lady who worked there who was on those kids so much. It seemed like everything they did they were doing wrong. They couldn't even enjoy themselves it was Ridiculous! I buy my kid's memberships to go there and have fun, NOT HARRASED!

I have taken both of my sons, along with their friends on several different occasions and they always have an amazing time. Begging to go back as soon as possible. Staff are always very courteous, professional and helpful. My only complaint is the cleanliness of common areas, specifically the space where the lockers are located. I understand the challenges businesses are facing in regards to staffing, but that area really could use a scrub down. Aside from that, our experiences at Defy are always very posit

My beautiful baby girl and my grandson had such a great time