Round1 Bowling & Arcade Sunvalley Shopping Center

Besides the games, this review is for their 99-cent scoop ice cream. They currently have four flavors: Vanilla. Chocolate, mint chocolate, and coffee. The one in the picture is coffee. Pretty good and such a deal! ??

Mostly this place has been great. We got the max plays $108 which got us free gifts for our kids I would have given it 5 stars but we went to use a Machine. We did a 5 swipe for my plays and then the machine said err and we went to get someone. The lady in charge acted like we were lying and was reluctant to reimburse us. In the long run she did, and all the other workers have been great and it actually happened again at another visit but the guy working was able to just come fix the machine. Which showe

We met a friend to bowl on a Saturday Night. We did not have a reservation. It was busy but we didn't wait for a lane. I will say Bowling is more expensive than I remembered. For three people for 90 minutes it was about $145. There is a bar. They do also serve food. We didn't get food but did order drinks. The beer is cold! Always a plus. The staff was good. If we needed help due to something with the lane - they came quickly. Overall- fun experience and will come back. The food looked pretty good too. Y

Had as much fun as possible with over a third of the games being semi or fully inoperable. Out of 200 credits I lost about 65 and some games worked but not both controllers. The worst part is even if the games are not working, it will still take your prepaid credits and round 1 will not reimburse you for the credits taken. I wish the games that weren't working were just unplugged so you wouldn't have to take a chance at wasting money. Also, the prize cost to pay out ratio for the games is ridiculous. You'd

We called ahead to see if there was a long wait for bowling, we were told no wait. It took us about 15 minutes to get there where we are searched and metal detected at the door... never in my life have I been searched to go into a bowling alley but okay. Then we go to get a lane and are told it's 40 minutes wait for a lane unless we want to use a lane with the bumpers stuck up. We decided to go for it, but there was all sorts of problems with the lane, not just the bumper. The arm to clean the pins kept kno

Such a big and fun venue to hang out at but probably the worst security and bar service ever. Security asked to take an unopened water bottle and said I can come back for it when I leave but they "lost" it when I asked for my water back. When we asked if we can order drinks, the bartender had the worst attitude ever and said they only had wine and said they would come back but did not come back to serve and just started doing other things after making us wait 20 minutes.

Honestly, this is only the second time I have rated a place on google and this is coming from someone that travels every week of the year (from Canada). Firstly the people that work here are super unhelpful, don't let you know the rules. We paid for an hour and no one was at their bar for 10 minutes then continued to tell me that Canadian/ foreign IDs are not accepted to buy alcoholic beverages and only passports are accepted (most Canadians can enter USA with just their licences). Luckily my girlfriend had

Don't even bother trying the food, it takes 30 minutes to get a slice of pizza that burned to hell and back, they have 1 person trying to make all the food who seems like they might be a little mentally slow. Same with the prize area, you'll wait in line for 15 minutes to get a small trinket with your kids and the staff act like your lower than dirt. Also avoid this place on weekend nights, for some reason the local sketchy guys seem to hangout at a kid's arcade.

I went to Round 1 in Concord yesterday for my birthday with six people, expecting a fun night of games, food, and drinks. Unfortunately, the experience was a complete disaster from start to finish. We started at the snack bar, where the cashier, Brett, looked completely out of it?you could tell something was off. He just stood there, staring at us without saying a word, like he had never seen a register before. His manager came over and said, ?You were supposed to be here an hour ago.? Brett?s response? ?T

I dont know how it's in other locations, but this one is terrible... you have to pay on multiple cashiers depending on what you want to do. The staff is not happy but it's understandable due to how the place operates. The bowling is expensive, and to get assistance on it is a pain. The beers were either not available or they were warm. The whole experience had me stressed. I will not come back in the future. Honestly, i dislike Chuck E cheese with a passion, but i much rather go there than this Round 1 loca

Round 1 in Sunvalley Mall is the worst place in Northern California based on my experience We booked a table for 3 families and kids We got some food and brought it on our table One of their staff told us the outside food are not allowed She said they are going to stop the game until we put the foods away And we did exactly whatever they said We put all the foods in our cars and We came back to continue the game but they didn't start it ! We went to the guest counter and one of their managers who was Africa

My husband, his cousin and I went around 11pm but because my husband didn't have a physical ID we ran into issues, obviously there are house rules but I'm allowed to express my experience. We asked to speak with the manger as we have a photo of his photo ID and I am only a few days away from turning 25 to see if an exception could be made. Their policy states he's doesn't need ID if someone is 25 or over and we thought maybe that could work considering everyone else had ID as well. The house manager came ou

Love this arcade so much to do so many machines to play so many games to play great for people of all ages young or old They have alcohol, karaoke room, billiards tables, bowling alley arcade games claw machines you name it they probably have it Best arcade ever and they change out the price is pretty regularly so that's a really good feature. I recommend taking your whole family here Because there is things for everyone. At a decent price too. love you round one!!!

Absolute Rip-Off - Don't Waste Your Money Here! This "arcade" is a complete scam. I've been to many claw machine arcades, and I understand that they're designed to be challenging, but the machines here are clearly and unequivocally rigged. It's not just "bad luck" ? it's deliberate manipulation. I watched multiple people, including myself, try machine after machine, and the claw consistently loses all grip strength the moment it's over the prize drop. It's like the claw is programmed to look like it has a d

Claw machines are damn near impossible, like yes you can win, but trust me, when you pick the item up and it almost always falls from the claw, or the claw doesn't even make an attempt to close you know you're just throwing money away. Half the games are broken in 1 way or another. It's like this place was amazing when it first opened or something, and they just gave up on trying to maintain that.

Bad experience. The workers are rude and they don't know their own bowling schedule. I literally asked about the unlimited bowling. I was asked to reserve so I did. After about 30 mins of eating drinking and playing pool about $70 already. We get called and are told there is no unlimited bowling and I had asked twice regarding this. Then the person helping us starts talking to me like im a little kid telling to me look at the signs. I should not have to when I had already asked twice regarding the same thin

I went here for my 16th birthday in hopes this place would be a great spot, but sadly my birthday was ruined. This place was absolutely terrible. The drinks were horrible, the service was horrible (the staff were extremely negligent and rude), they can't keep ice in the machines to save their lives, you have a card cool down that takes forever, and all games require a white card, so if you don't pay extra, you don't even get to play majority of the games there. Even the ticket collect for prizes took foreve

I came early so bowling was empty. Nice process and the cashier was great.. Thanks. Arcade points go fast so keep a watch on the numbers. Next trip I'd like to try the karaoke rooms.

Went there today with family in bowling alley. Fun was cut short of multiple broken lanes and pins. Balls won't return, got stuck, pins were going on and off. Had to move to another lane. A couple of customers also had to move lanes. No visible tech seen to try fixing the issues. Just a few staff on their head pieces. We waited for several minutes for any action and updates. Nothing. After a long time waiting, this lady staff named L? said they cannot do anything. We still have 1 hour to play which we paid.

We had a low key bachelor party and we decided to end the night at Round1. We arrived and checked in. The lady at the front counter literally stood there for at least five minutes totally ignoring me. Until I finally asked if she was free for me to ask a question. Very rudely the lady eventually made eye contact and explained our options for bowling or billiards. At this point I sorta felt like this wasn't going to go well and I was right. We played billiards for about 2 hours and we had a great time until

A lot of fun especially if you have kids or even if you want to go with friends for karaoke night, bowling, or a round of pool. They close at around 1am so even after the mall is closed you can still be there

John is the best worker there!! Absolutely the sweetest and funniest and helped us out a lot when we needed to reset the machines. Gave us the good vibes and wished is the best of luck and cheered us on in our struggles. He's the ??Wouldn't of been as fun without him :)

The lanes are not prepared correctly. We kept having issues with the bumpers coming up. Scoring was wrong and all this while paying hourly. Would not recommend this place for bowling. Both the Concord and Reno locations bowling lanes are trash. This review only gets 1 star cause the food is good and arcade keeps you entertained.

Had a real nice time here. Never been here b4. The place is huge. It has a lot of different things to do such as unlimited amount of arcade games, bowling, ping pong, darts and karaoke rooms. Just get ready for all the noise. Otherwise, bring some ear plugs and not be bothered by the noise. Your child can definitely spend the entire day here.

One of the bigger arcades I've visited and I was very impressed!.. The staff was friendly and the prices are affordable for the bowling, billiards, and arcade. Its well kempt and the prize room has something for everyone! I wish my family and I discovered this place sooner. We will be back soon!

Round 1: A Complete Disaster ? Don't Waste Your Time or Money Round 1 is hands down the worst experience I've had in years. It's as if this place is actively trying to drive customers away with its sheer incompetence, broken equipment, and lack of customer service. First, the bartender. Not only did they give me the wrong change and then demand it back after realizing their mistake, but they also couldn't even get a simple drink order right. I ordered a Modelo, and my partner ordered a Truly. Instead of g

A Fun game night for all ages! it is Like chuckycheese on Steriods lol. Loved the Air Hockey & playing games all together like the car races. Some food & drinks. Way to much to do ! I will have to go back weeeeee

Amazing bowling and gaming experience. On the east coast we have Dave& Busters which is similar without the bowling & karaoke experience. I thought i walked into a Casino.

This place fuels my love for all the soft, squishy plushies. Round One has a wide selection of claw machine plushies of various sizes to win, as well as arcade games from racing, carnival type, sports, etc to earn ticket points from. The bigger the amount you spend, the more credits they add as a bonus. Every time I go, all I can say is RIP wallet!

Went for karaoke with family primarily. I lived in Japan for years and assumed Round 1 here would have the same systems. Turns out, no, only a small handful of locations even have JP language songs, and the system isn't even on an old tablet, they give you friggin books to sift through and manually enter codes. I've been to dive bars with more up-to-date tech for their karaoke, and it's shameful that Round 1 values their brand so little stateside. The couch was also torn up and gross, and overall the experi

This place is an absolute terrible place to go gaming. All of the games are over priced. They have low ticket payouts. And there are overpriced claw machines with plushies stapled to the machine. On the claw machine it says in a small font ? Plushie is stapled to machine for display! You cannot win!? And yet you can still pay for the game. Never go here ever in your life! The food is good though!!!

We enjoyed playing here. The staffs were polite and friendly and the services was great. They have different options for games and they provide shoes as well

They over pack the place, also security in the front is so rude. Not coming back. I'm sure there is better places around the area.

Went on a Wednesday night and it was really slow which was great for me. I got the 1 hour unlimited arcade play for 1 hour at $10. I thought it was good deal. That deal is only valid Monday through Thursday I believe. Keep in mind that it's mostly good for arcade play and not for all.

If you or someone you know is a fan of arcade games, bowling, darts, karaoke, or prize games this place is for you! The latest arcade games and the only place to find some Japan only rythmn style games are the headliners at Round One. Perfect place for get-togethers or corporate team building events. Got a birthday party coming up? They offer packages that are sure to satisfy the gamer or bowler in the family. PROS: easy parking, large location that can accommodate the largest of venues or crowds. Newer

The front entrance isn't great, routing you through a fire exit because the escalators don't work? Staff was friendly but spread thin, with very large lines. The automatic kiosk to reload credits failed three times while I was there, making the lines even longer. The cabinets themselves are in good condition, although some of the screens were pretty dirty. Round One has an awesome assortment of games, so I still had a good time.

When we went bowling our station was broken and we couldn't do bowling, so we decided to use the one next to us since the was the only one that was available. Then we came across another problem where we couldn't add a 5th member and so we tried everything we could by changing the names, adding the bumpers, and adding a sixth member. We asked a staff to help us and they did. Then we couldn't remove the sixth member out so we left it there. We only played for 2 rounds but then the bowling balls got stuck so

This place is inside the Sun Valley mall. Mostly for kids and teenagers to play all kinds of Arcade games. They have a bowling alley with 10 lanes, kinda small. For adults, you can grab beers and throw darts, or play Billiards. They also have a food counter that serves burgers. Noisy, obviously, it's a game place.

Very, very fun! Some of the games feel very rigged for you to lose or at least made very difficult to win, and you will find that out quickly, but there are plenty of ways to get tickets and have fun!

My son likes it here for all the lights. Ha! Sure I get the card but he doesn't really know much about video games but he really likes to watch all the people in the dancing machines.

All the games are really fun and entertaining, only thing is there was one security guard in the front who was recording me and my family (one person in specific) hella creepy. (Desc:African American male, abt 5'9, bald, bold face) Please do something??

Bumpers don't work, they don't have enough equipment to handle a group, and the staff is rude and extremely unwilling to help. We don't be back and would encourage anyone interested in bowling or arcades to patronize another local business that does value its customers.

So much fun!!!!!!!!! Well worth it. There's a game for everyone. Even the adults. Virtual headsets are super fun as well.

Terrible. A few of the machines malfunctioned and wasted my credits that aren't cheap. Front desk made it a hassle to get my credits refunded.

This was a great place to go with my kids (adults) and grandsons. There really was something for everyone to enjoy. We spent a lot of money trying to win some toys in the huge selection of claw machines! LOL There was a good variety of video games for all ages. All of us had a really fun time bowling!

In the 12/15/24 evening I was there, the machine charge my credit card when I tried to charge points in the round1 card and charge my credit card amount of money without to put anything on the round1 card and never gave me any receipt, the employees there told me they see no charge in the system but I had this charge on my card. Now after 2 days I called and they told me they can do nothing with the money that took from my account. Really bad service, and probably will go with that to the court.

Most of the games were when I went out we're busted. The other games they were alright such as the car games, stuff they would have at like Chuck e cheese, and the games we most played on was the claw games very addictive. They don't just have an arcade they also have bowling and karaoke.

Would be better if the food concession stand availability time is similar to the rest of the place. But otherwise the rest of the food places outside in the mall get more of my money if I do get hungry.

This place is nice and fun! A lot of fun things too do for adults and teenagers. Bowling, playing pool, arcade, food price is okay and located "in" the mall

Fun with my family of course! But we came on a Friday night and it was like a ghost town? there was no bar service to order a beer and we waited 2 hours for bowling we didn't even end up doing it. They told us it was a 45 minute wait? also they have security checking your bags and you like at the airport which I guess is good for safety!

Decent win rates on the claw machines compared to other locations.

This was a fun place to go Lots of variety games One room was hotter than the other, not sure why

Ruined my daughter?s birthday. We first visited the location about a month prior to ask questions. From the first visit I found the staff to generally not have good communications skills or not know anything about the birthday party packages in general. No one seemed helpful and they looked like they just wanted me to go away. Despite my initial concern, we booked the party. On the day we found many games were not in working condition; some games like ?Dance Around? did not detect the player, while ot

This is mainly for the one rude employee who decided it was his job to have an attitude because I had a smoothie from outside that I was finishing. Not to mention I was on my way to the counter to PURCHASE cards to play games. ?NO OUTSIDE DRINKS!? Not to mention he stated that the sign was at both entrances. Oh so you are talking about the tiny white letters in the corner of the window? Or are talking about the ?no alcohol beyond this point?? I didn't come in from the front, I came in from the mall sooooo

I come here pretty religiously, like once or twice a month. It's an awesome place to have fun and go on a date. My main priorities are the claw machines. I only rate it a 4 star because waiting for someone to help grab the prize for me takes a chunk of my time. Other than that, it's clean there and I generally have a great time.

Some fun games, lots of claw machines rigged to wiggle the prize out of the claw before reaching the drop bin. Showed that we had no credit to use in the victory zone for prizes. We were thirsty and wanted to order a drink but nobody was attending to the register after standing and waiting while workers were right there at front counter we decided to leave. Obviously they don't want your money

Lots of winning claw machines. Many things to do here. Great place to spend the day

This ROUND1 is TRASH and the service is BEYOND HORRIBLE! I did a team building event for my staff here this past Thursday and it was an uncomfortable experience for me and the team! Environment- From initial view you would think the place is in good standing. Unfortunately, this location being fairly new already looks trashy and run down. The cushioned seats by the bowling area were all taped up with beige tape. The countering of the seating was taped up with beige tape as well. Tacky! Customer service- HO

It was amazing! I enjoyed every part about this place ?? Has multiple acade games. Bowling was lit, and the food was great ????????

Honestly this would be a perfect example of how important it is to have good employees. This place is nice(my first thought of walking in). But the rest of it nothing good. First of all when we paid for an hour of bowling they didn't tell us we have only 5mins after that to get ready for a game(normally the time doesn't start until you start playing) so we took our time to order drinks,change shoes etc. Second of all to order drinks took forever to get ready because nobody was there at first and then they t

Arcade is nice I wish the banapassport machine actually allowed user to purchase cards and wish their was a taiko no tatsujin their was project diva machine

Horrible come here for kids to have fun doors open at 10am but you can't get any food till 12pm for the kitchen to open for people that are hungry not recommended for family fun. Would of been negative stars if could. Unless you reserve you can't get food till 12pm

The reason I'm giving a 1 Star, it's because 1/2 chance that all 8 Midnight Maximum Tune 5 arcade machines are disconnected from the internet when I'm there, which would stop people from using their Banapassport on the machine(the biggest selling point of the game), and this is the only machine that I play on, so does many others, so please fix the disconnection issue(which is not the only problem, there are mechanic issues with the steering wheel, gear box, gas pedal), that's all I ask for.

This place is a lot of fun. There's so many things to do. Great for parents with teenage or kids in their twenties.

So disappointed ?? came for a party but no food. You don't know until you get there. No outside food or drinks allowed. The manager was rude and said they haven't had food for months. This should be noted on the website. No pizza no drinks just ice-cream and water. So disappointed ?? ??

We were surprised to receive such terrible customer service while attending a coworkers farewell event at this establishment.

There was an amazing employee who helped out my daughter with one of the games.

Worst place by far They don't care about your fun They just want to take your money Rude managers and staff!!

I've been to every round 1 in Cali, and Nevada, and this is by far and away the worst one. Horrid setups, broken machines, and trash pay rates. I usually will 10-20 prize per 100 as a advantage player, after 40 bucks I had zero and called it quits. I'll never come back to this location again. Staff understood how bad it was and advised I go elsewhere as well.

Every employee except for one guy was extremely rude in the bowling area. Everyone talking at you like you're an idiot and like they hate their jobs lol

Beautiful place with pool tables and karaoke but the staff is horrible and unprofessional. Theirs no liquor and the food closes at 4pm on Sunday yet their open till 11 or 2am the fudge. The arcade is nice. Never going here again sorry your staff is dumb

Great prices and fun for whole family. Food is ok

This place is the biggest joke Ive ever seen in my life. The food is DISGUSTING and far over priced. The wings barely have any buffalo sauce. Look over cooked. Chicken tenders we had were under cooked. The soda is warm and flat. The guy who rung us up dropped our change on the counter NEXT to my husband's opened out stretched hand. Had to ask for our receipt with an order number. Then had to ask for our cups. Asked for gyoza and he ignored me. The bathroom smells like puke after sitting in a hot car all day

i love this place and it's so fun to go but i get sick there every time i go with my boyfriend . idk if its the kids touching everything or the people being too close or the staff not properly disinfecting the machines/surfaces. i recommend bring hand sanitizer just to be sure but i always have fun here plus the staff are very nice and friendly to me and my boyfriend.

I booked a party 4 weeks in advance. I paid $300 deposit and 2 weeks before the party they cancelled my reservation saying I never responded to their messages. I got 1 email and I responded and within an hour it was cancelled. I called right away to clear it up and the party manager didn't care at all. He actually acted like my business was not valuable at all to him. I rushed back online to book, but then I stopped. I cant spend money with people who don't want or appreciate our business. I'm not saying th

Played 6 different games, each one with their own issues. Big buck hunter, the gun was completely busted. Basketballs were flat. Claw machines are money. Place is dirty too. Staff was super nice and did the best they can.

I come to Round 1 all the time for the claw machines. They have definitely gotten better at having staff available to get the prizes for you if needed and much quicker than before. Today Milton was the one running the area and they were just so helpful and had such amazing customer service. Easily one of my favorite places.

There needs to be security around the rhythm game cab area. A fellow gamer was being harassed by older teens / young adults when in the middle of an extremely difficult level. Phones being shoved in the players face while being recorded when they asked not to be. Then when the player went to turn and record them they just walked away like nothing happened. This type of behavior from other customers is not acceptable or welcoming. I get some people are salty they have no talent and can't keep a combo so the

I was hoping for better but the arcade is charging $2.70 per game. Which is ridiculous. If they lowered the price to 5 credits per game then it might be a profitable business because more people would visit. I expect this place to shut down due to the typical greed we see in businesses today.

For being newer the bowling alley is run down. Dirty, ripped seats, Lane broke down multiple times. You pay by the hour. Had to argue with lane attendant to add time back on the clock. Food court/ bar only has one person to take orders. Took 20 min just to get an order in. Not many lanes. Wouldn't waste your time. Go over to the other two older well established bowling allies.

The workers there are VERY rude, and aggressive to children and adults alike?especially the heavy set male with the drooling white-crusted mouth, unkempt uniform hair, glasses + odor. He was the worst. Very condescending, snarky, and unprofessional. You can tell he has worked there for a long time and feels he can act however he wants, aggressively and tauntingly to anyone?even 6 year olds. He seems like an eternal minimum wage employee and for all I know is probably the manager. They also pin the claw mac

So disappointed. we bought a 120 minute for bowling at 9:45 pm ( $90 ). We play for 20 minutes and went to bought a drink and food which it takes so long, 20 minutes later on we got a beers and we went back to table. They closed our lane so I went back to counter to ask them to open it ( at 10:25 pm )because we still have about 1 hr 10 minutes , she said we run out of time and I told her we still have time left, she said because you left the table too long so they think you gone ( my jacket on the table, ou

Service sucks, I went for the bowling games, and I paid 90 bucks for 1 hour. Before the game started, I went out to grab a drink which took me 10 minutes to get it. However, I didn't even touch the ball at all because the game was closed automatically because I left the lane more than 7 minutes for the drink. They didn't even do anything they just gave me one free game for next time. Worse solution I never come back.

I recommended it, is fun, regular prices is perfect to spend time w the family.

I usually love this place and I come here with friends and family all the time; we have a great time with all the games and claw machines, but during a visit today I had the worst customer service experience I've ever had, and it was even my first time asking for any sort of help. I've never felt compelled to write a negative review of any kind since I know that not every place will be nice, but I just felt so disrespected by the staff, and not just to me, but my family as well. I just needed some help with

Today was my first and last time visiting this place. Micheal provided the worst customer service I have ever experienced. From the first minute we went to this place. Micheal had no patience to even help us, even he was interrupting us while picking the game with my kids. We played 1 game then there was an issue with the system, I went back to him to figure it out and spent around 20 min. Nothing happened until he said will open the lane for you again. During the game, someone came to ask if we can move to

This round1 got the best manager and staffs period. I've been coming here regularly for the past year and never had any trouble until this time when me and my friends encountered a broken claw machine, we then asked for help and swiftly the manager decides to make it right and gave us the prize anyway. Overall, very happy with the difficulty of the claw machines and the very helpful staffs!

This is my go to arcade location. Its a fun and safe place to just play games. I like that it is inside a mall so you can always take a break from playing and just walk around or shop. The staff are great and always helpful. They have a variety of machines and prizes. The only negative thing I came across was when I was redeeming my points for prizes. One employee told me that I can get a free plastic bag if I redeem for 5 prizes but when I did the redemption (5 prizes costing 8k+) a different employee said