Round1 Bowling & Arcade Southridge Collection

Around one was excellent me and my family of eight had a great time. We played so many games and had so much virtual fun at all at a great price. The food was great. We couldn't ask for a better place at that moment.

Game are great and overall pretty clean. I'd be able to look past the prices of some the games if the employees looked like they care. I wanted to move funds from one card to another, and the employee made it seem like I just asked for her to move mountains.

It's alright they didn't want to let me in at first because I didn't a Wisconsin ID. I have a Puerto Rico ID because I am visiting Wisconsin. Had to call management but they let me in and apologized. Games are fun but not all of the were working.

A nice selection of games and claw machines. The credits required to play the games are pretty high. The $50 card will barely last 30 minutes if you're a lover of claw games, since those range between 10-14 credits. Nonetheless it was still a fun experience.

Had a ball bowling. 90% of arcade games working. Lots of variety of games..old school space invaders, galaxy, ms & standard pacman along with newer favorites like Halo.

From what I've seen this is the closest thing to a Japanese arcade in Wisconsin. It has a few older japan import rhythm machines. A couple of the American style machines we played were also broken and the prices are a little high for credits. I would highly not recommend the food here. Overall was an enjoyable experience!

This place is expensive, and the settings are set to hard to get. It cost about $2.75 to $3 for one play. The payout is little too none. The attendent walks around all the time, opens the cages, and puts all the toys back to the center if it was shifted by the previous player. So when a toy has fallen to a good position to grab or is about to win. He'll move it basically resetting the game, making it hard to get. I followed him and watched him do it. Will definitely not go back. Don't waste your m

When it is 115 degrees outside there needs to be some downtime and this place with the huge arcade seemed like a decent option. It is like Dave and Buster's on steroids with all the arcade and crane games. They are severely understaffed and can tell by the attitude their employees had and the fact they mentioned all that they have to do by themselves. The cost is decent, but definitely could be better.

Place could be a lot better if they had good staff. Employees are a bunch of bums doing anything they can do to avoid working or helping customers. The place looks nice and there is a solid amount of things to do? until you actually try to use something. Half the machines don't work or are missing things.

This place is all about the money, so be ready to spend a lot. Some claw machines are glitchy and feel rigged. When you ask for help, they act like you're trying to get a free swipe. The manager is unprofessional and inconsiderate just a straight up jerk. They also really need to hire better staff who know how to assist instead of making assumptions. The store also has limited items. They focus on the young crowd but should really pay attention to the environment smelling like marijuana it's the first thing

ZERO! Zero stars. Last week was 80000 tickets for the Xbox, I've been coming in because it was fun and stress relieving, and finally over the last month I found something to build towards, and the day I finally have enough tickets I find out they just raised their prices on everything. I'm not spending another penny here. 4 damn years down the drain and now I don't want a single thing from you. Take your tickets and shove them where it hurts most because that is literally the worst I've felt in so long.

Quality has gone down and prices went up. People are bringing their kids (like ages 4-7) at 1am on Saturday. A kid walked by and took our card while we were playing a game and we asked the staff to check the cameras. There exact response was "Only corporate can check the cameras and they are in Japan" So you better hope nothing happens and no one leaves their kids unattended, since you have next to no hope if some grabs them. No security at all since the bar reopened Lots of fighting game machines were

We reserved the Gamer Gold package for my child's birthday on a Tuesday to avoid the busy weekends. Arrived at our specified time, unfortunately, there wasn't anything set up and prepared for our party. We waited 20 min for them to check us in, load our cards (for 8 people), and they asked for the color of the table covers three times after telling them 2 times on phone ahead of time per their follow up phone calls with Nick, and then again when we arrived. There seem to be a communication gap between their

HORRIBLE CUSTOMER SERVICE? all about the money and the manager was yelling at me because they said my outfit was ugly???? Rigged machines and need to spend at least $200 for a below average dollar store prize.. really ghetto and terrible music btw?.

All around a decent arcade selection, but the establishment made a truly heinous error during my visit. I had won a prize from the claw machines and later was approached by their hired security and accused of stealing this prize. I don't know how they made this mistake as I had a pretty conspicuous outfit on and don't think I would be reasonably mistaken for anyone else, but whatever. They had me surrounded by security folks and insisted that I needed to return my prize and leave. Most of the people surro

Today was my first time ever at round one, the free gift with purchase advertised was not available. They said they don't have any gift no matter what ammount I spend unless I want to buy a figure for an extra $30 (I did not). Got the membership card and spent $150+. I spent a most of the money on one claw game with a large chainsaw man plush I really wanted to win, only to have a worker tell me after nearly spending all my credits, resetting it a few times, and trying about 5-6 plays themselves, that it d

Hello super fun!! Absolutely loved this place. Tons of games to choose from. Old school like Galaga and Pac-Man to claw machines, target centric styles and anything else you can think of. They have a huge selection of claw style machines with this cutest prizes. Must games average 8 points to play. Food and drinks also available as well as a bowling alley. See photos

check you prizes in front of the staff after a win, especially figures*** I won 4 figures and like always opened them at home. 1 of them was broken! Called the store and was told I couldn't exchange it because they couldn't tell if I broke it or if it came that way. After arguing with the employee I asked for a manager. The manager told me the same thing. I asked where it stated that I had to check the prizes in the store? I asked him (Justin) to speak with his manager, turned out she was the GM, as he wa

When i first walked in this place i was amazed at the size of it. Everything you would expect from an arcade and so much more. Expect to pay $20-30 for a decent night out of youre only doing games. The offer arcade games with ticket type prizes, tons of claw games, bowling, pool and japanese karaoke. On top of that they serve food and drink. The drinks are the highlight with a decent selection and great prices. The food on the other hand is cheap and what you would expect for those prices. Some constructiv

Round1 is my favorite arcade and entertainment center, we've brought all of our friends here at one point or another. If you like Japanese rhythm games, cute crane prizes, purikura photo booths, modern American arcade games, karaoke, or bowling then this place is for you. Kids are kicked out at 10PM if you're an adult looking to stay out late and avoid that crowd. The only downside to this place is their food options are practically non-existent so you should plan on dinner first or you'll have to mostly re

This is a very fun location and I particularly love the Japanese arcade games and claw machines! I would recommend the small plush claw machine near the card refill stations near the prize redemption area because I usually am able to win a prize there after failing miserably on the big plush claw machines. I love the DDR and Pump It Up games with the latest Japanese and Kpop songs on it. My video is from the jackpot round of Smash Stadium which is one of the coin pusher ticket games. Please make sure you g

It's not such a bad place. It has pretty fun games and stuff, but there are some major problems with this place! The pizza first of all just tastes like bread and nothing else. The workers as you probably read from the other reviews, were dull and dint look too happy about anything. The credit costs were insane unless you got the timeless pass. You probably will average 500 points if you get 20 credits, and that pretty much socks. Even so, I combined it with other cards and got the stuff in the pictures bel

My family was here last weekend and I was going to have a much worse review but the manager Jason (who was very polite and friendly) was able to help and make my family have a fun and enjoyable time.

Wow! We had so much fun in this arcade! The value for the money is really good, especially if your kids like claw machines and plushies! We got a bunch of good quality licensed plushies and played a lot of games too! Totally worth it! Better than Chuck E. Cheese. My kids love Japanese things so this was definitely a hit! Will come again!

Overall good experience. But the dude who poured my beer Thursday evening June 29th had the worst attitude and customer service I had ever seen. He seemed bothered to look up pricing on drinks and then left my debit card in the machine while he just walked off, another employee who seemed amazed by her coworkers behavior helped me out. Not to mention he probably wasted half the keg over-pouring my beer.

Customer service is ABSOLUTELY AWFUL. Came here for my birthday to play some games with my son and my boyfriend... and the games were great!!! Selection was great. There was not enough ppl working, and I never got to order my drink. So when I brought my own drink in they wanted me to throw it out. Well maybe if they didn't take 20 min+ to get my drink order I wouldn't have had to do that. Ridiculous. Only reason they're getting any stars is cuz they had great games!

It was a good time. My daughter and I spent some time here. My only complaint is that you don't have more traditional games you would find in an arcade. An arcade with no pinball?

I wish I could give them negative stars. I played the coin game and used $50 worth of points thinking I was gaining tickets on my card. Turns out you have to turn in the coins even though the machine doesn't give you any coins besides the plastic tokens. A complete rip off. I'm never going there again. No other coin game does this. I don't know how you can just scam someone like that and not care. Ruined my entire experience.

Would be zero stars if was option. Came with a 3yo and 4yo. Got through 2 frames before "lane assistant" came up and said if 3yo does not put shoes on they will close the lane (3yo was not even playing but walked on to the floor). When we entered there was no lane assistant out on the floor until we say down (4 or 5 lanes were occupied). The assistant stood behind us the whole time. No other lanes being monitored. When I asked for a refund they refund. Manager was no help. And at the end employee called my

I like the place just wish I could buy some prizes if I choose not play games since apparently you need to earn tickets by playing certain game. Live the claw machines but ngl some of the plushies they have in the claw machines are downright ugly as hell or cute really 50/50 this time I went most of them were ugly ??

Won a flamingo holding a shrimp plushy out the claw machine ???? ?? Really enjoyed this place since the games weren't just geared for younger kids. Played two rounds of bowling ?? ??

Was a nice stop on our drive back home from FL to MN. Really awesome being open so late during the week. Bought a card they had a deal on credits when you spend x amount of money. We paid $48 for over 200 credits, 2 ppl played about a dozen crab games, DDR, and a few others in between and felt we got our money worth for the few hours we were there til close. I even won a plush!

Cool not from America machines at this location as well as many anime and cute plushies in the claw machines as well as a decent ticket shop Many music and rhythm competitive games such as ddr, gitadora, and Mario kart too My only issue is round1 branded claw and timing machines feel a little more scammy then other places such as resorts in the Wisconsin dells

I've been going to round1 for years at this point and I never get sick of it! I particularly LOVE the rhythm games and have gotten some really good figures/stuffies from here as well! Hoping it never ever goes away > <??

Decent prices for the unlimited play games and bowling packages. Sadly lacking in vegetarian options, I was really hoping their Japanese menu would have a few non-meat choices. A few of the games that require regular money and dispense tokens/cards/chips (gachas and coin pushers) were already switched out since my last visit so I have a bunch of useless cards and bricks now. I'll probably stick to unlimited pinball/rhythm/racing games next time. Great place, kept clean, and open late even after the mall cl

Time to take the $200 $300 a Month I've been Spending here elsewhere. Round one is decided to double yes double the cost of the majority of their bigger prices and I don't know maybe the smaller ones. 250000 tickets to get a PlayStation 5 would take somebody years of spending a lot of money.

Good selection of japanese arcade games. Some machines were a bit dirty and well used but overall an above average round one. Has a Wacca so thats a huge plus in my book.

"An Exception Granted This Is A Detailed Expression Of How To Be Calm And Collective, Though I Need Peace At Times I Usually Regret Having Only Just Peace Alone." "Here At Round 1 Entertainment ; Entertainment Is Bold A Overcoming With A Broad Variety Of People, Games, And Seating Arrangements Made Available To Walk-in's Or Scheduled Guest'." "I'm Rating This Entertainment Center A Ten On Fun & Family Night Appeal!!!" - Ed` ?? Instagram: @ezekieldawan ?????????????? #milwaukeemusic #round1entertainment #moz

What's not to love? Games, VR, claw machines, bowling, pool tables, food, and a bar?! Try the takoyaki!

Very cool. Staff is very nice. Place is huge. We had a lot of fun.

Great place for kids to play games. Would be a 5 star but I don't like the pay system for games. Very hard to track. Games should be more straight forward.

The machine have an error and I was talking to the manger or the worker I think his name was Tim and the guy got pissed because I called him by his name !!! Which is weird and we were there as a group and they asked all of us to leave we didn't really enjoy the visit You guys should have hired adult people that know how to deal and talk to customers' professional way

Was easy to find and parking was good. They ID you so make sure you have that. An abundance of different games to play - a LOT of rhythm games, probably the most ive seen in one place. They also sell food and beverages, including alcohol that you can drink while you play. Didn't have time to try the bowling but will definitely be giving it a go next time. Prices were a little high in my opinion but you still get hours of play for 35$. I ended up getting 50$ worth of credits that's loaded onto a card and got

Fun experience. The son enjoyed while we was here and there is plenty of arcade to enjoy.

My second Round 1 I've been to. This one of my favorite go to places for the video games and the prize machines. I love that all their prizes in the machines come directly from Japan. This place is a good size with bowling and pool tables. I highly recommend putting at least $50 to $100 onto your game card to get a lot of good plays. One play usually costs you about $1.25 to $3 for the prize machines. Once you figure out how to play the games you can win a lot.

Good for both kids and adults. Huge selection of games, including lots of unique Japanese games and old school pinball. I'm only giving 4 stars because 1. It's pricey and 2. The prizes are super overpriced so it's hard to actually redeem your tickets. I also wish their food area was open...we came on a Saturday afternoon and had to leave to go to the Food Court and come back. Still a fun place for the kids to kill some time.

I had a wonderful time friendly staff and a very clean establishment I absolutely loved it

I love going to Round 1 in Southridge. I don't often play the regular arcade games that give tickets, but i go to play the rhythm games that I often only have seen at conventions. They have groove coaster, wakka, sound voltex, a miku one, and a few others that I've seen at conventions. They also have the most up to date Pump it Up platform as well as an older version. Along with DDR. A few of the rhythm games are time play but sometimes when they break and maintenance comes and fixes them it seems some get

We wanted to bowl but I think we were too late. Still had fun tho! Won this little plushie playing the arcade bowling and ski ball...the staff was helpful and very nice.

My kiddo and I love this place! It's big, clean, and has an awesome variety of games!

I take my little lady Sofi here all of the time... she absolutely loves everything about it from the games to the coin machines to the ice cream and more. There is so much to do here as they also have bowling, a full bar and food and we usually play so much that we never even have time to go check out all of the other stuff that they have to offer! Thus far she has saved up well over 45,000 tickets and she has been able to get some amazing stuffed animals and other prizes which even for an arcade ticket pri

Way better deals at Dave and Busters. They do not honor the pricing they have advertised. Went to the bar for a drink and was told "The menu prices do not reflect what the actual price is" Paid $8.50 for a can of seltzer. The employee was working both the food counter and the bar. This man has obviously never poured a drink in his life. He poured my can of seltzer into a pint glass that had lip stick stains all over it. I don't even know why he poured it in a glass. Won't be back ??

A fun place to play games bowling billiards and karaoke is also available. The staff are very friendly and helpful.

Everything was good except for the bar. The guy running it did not want to serve anyone and acted like I was bothering him by asking for a beer. I thought the bar was closed at 9 PM with how he was closing everything up and ignoring people. They didn't have any pint glasses apparently so I was going to ask for a smaller pour but I was told to "step aside" when I had already told him exactly what I wanted. He couldn't even tell me how many ounces the tall glass was. I just walked away because I didn't want t

Giving it three stars solely because the kiosk that you buy/reload your cards at blatantly lies. On the sign above the kiosk it shows you the different rates depending on how much money you load. It says for $55 you get 337 credits (which is including the *bonus* credits it gives you for spending a bit more), but when you go on the kiosk it says $50 gets you 325 (including the bonus) which is whatever. That would've been fine, but no. I bought the $50 one and at the end of the sale after you've paid *then*

Place was fun as a after party they are open late prices are a bit high but seemed fair

It was fun, the place was clean, and the staff was helpful, but to many claw machines

Booked a bowling party package and the party coordinator person Aaliyah quoted me a different price for kids on the phone than in person. Ended up paying the adult price for 3 kids. Even though we went through everything over the phone, nothing was ready when we arrived. Also didn't receive the drinks that were supposed to come with our party package but with everything going on, I didn't realize it until the end. The bowling lanes broke down a lot as well. There was only 1 person working the bar and the f

I visited this place for karaoke in March 2019 and I loved it so much that I decided to work there. I am currently an associate and I started working there in December. My goal is to always provide excellent customer service and make sure our guests have a wonderful experience. I assist guests at our Amusement, Bowling, and Food & Beverage counters and try to solve any issues or concerns they may have. If you have communicated with me, you would agree that I always try to go above and beyond to provide the

It's like an Americanized modern Korea/Japanese arcade mixed with Daves and Busters but more expensive. They do have a lot of variety of arcade and claw machines than Dave and Busters but it's definitely more pricey credits to play. To play a small claw machine is 9 credits to play as an example which is half the credits at Dave and Busters. There are tons more variety for age groups especially for little kids and adults which is a plus. Bowling lanes are too small (12 lanes of bowling I think), there shoul

Best Place for bowling and arcade.

I went for my birthday with friends and had a blast- ended up going again a few days later. In addition to expected arcade games, they also have imported games and Japanese-style claw machines. I love the 9-10 dollar (depending on the day of the week) pass that lets you play certain games free for an hour- my friends and I got through their 4-player Halo campaign on that pass. Lots of unique and interesting prize choices, and free refills on drinks. I haven't tried the bowling or karaoke yet, but I might h

There's needs to be a discussion with staff and understanding this is a place to have fun. A staff member told us we couldn't move tables together, then told us we couldn't have food from other restaurants in the mall there (most of our guests did buy food at the food stand area in the arcade) Then a manager or someone came over and said the same thing. I looked on website and around the area and I didn't see a single sign or policy saying we couldn't.

My son had a good time here, but the self-service kiosk machine double charged my account, and calling corporate and the store location was very frustrating to get my money back. All corporate does is take down your info, send it off to the store, and say that a manager will call back. After calling corporate twice, I never got calls back from the manager, so I had to reach out myself. After a lead was able to get a manager to talk through the issue, the lead came back to the call and said there was nothing

They willl not honor online prices or the prices they even show. We paid almost 80$ for 1 game of bowling with 3 people. The manager said ?we are not honoring that price rite now? keep in mind this is was the Saturday price that is on the webpage and directly behind the counter. Its like they just decided to make their own prices. Arcade is ok but pricey. DO NOT GO FOR BOWLING

Staff was polite but they seemed like they were a bit overworked, like there weren't enough people there to do everything. I went for the crane game and won 6 prizes off the 777 credits so I mean they seem to be winnable. Two of the crane games I wanted to play were not working but I asked them to move a prize for me I had gotten stuck and they did it when i checked back at the machine. We were in a rush so we didn't stay as long as we would have liked to but if I was in town I would come again.

If you're looking to use the arcade, this is a great place. Good variety of games, well laid out, clean. If you're looking to do anything else (bowl, order food, drinks etc) this is not your place. It would be difficult to find any business in Wisconsin with worse customer service. The employees don't want to be there. There's no leadership or plan from the management. It's just a free for all behind the counters.

Second time here and you are really pathetic to charge a pitcher of tap water for $12 bucks! (Your server told us it's tap water) You have no other options of non alcoholic drinks. Your soda fountain is out of order and you have nothing for the kids to drink and when asked for a cup of water you only give it in a pitcher at $12 bucks! Seriously mark my words that you will be out of business very soon!

Over priced. Spent $40 for points for the games, won be about 14 small packs of M&ms ??. Every claw machine is rigged, and has absolutely no grip. Ran out of points in under 25min. Not worth and would not go again.

Great selection of games, and they cycle in new things periodically. Most of the games are in good shape, and prices are reasonable. My biggest grievance is that the bar is never open. I'm not even sure if you can get a soda while you're there because the place is so understaffed. Overall, it's a good time if you enjoy arcade games.

This place is so fun. Lots of games good deals. My daughter loves coming here.

My grandkids along with their uncle and their Mom stopped in after we had an appointment here in Milwaukee.They tried the 60 minutes deal ,and stayed to play some of the games that were not in the early packet .So much fun!!! And connect to the Mall .

Could be great, but wayyyy understaffed. Not on the staff at all seemed like 3 of the 8 were doing all the work. Most of them were cool. Managers are inept. To a degree thats almost funny. Almost. 45 min for soda and a pizza. Another 20 30 waiting for a beer. Kids blew through 200+ dollars at the arcade before I got pizza and a beer. Definitely a pass. Sad because great concept inside.

Lots of fun games for families, and anyone who likes rhythm games from Japan. Good food too.

The games are really great! There's a great variety of games and the price of each game is between 3-13 credits. Most being about 9. It's $44 for over a hundred credits so it's a good deal. Here's the problems: The bartenders service was just laughable. We had to wait a long time for someone to even come out there. They had no tap beer, and were out of everything but pretty much wine and mikes hard lemonades. The bartender almost didn't accept my military ID because I guess with her rolling her eyes so mu

Basically the games are all decent and well taken care of as they are always working properly. The reason for the three stars would because I go to the mall once or twice a week. Their gate is always closed. I've been told this is because of underage kids. Well guess what? Post up a security guard there as they do by other doors. So what does this mean? This mean despite the niche of being at a mall, you have to exit it and walk in the cold, in our case both rain and snow to go back in there, why pay to be

We waited 10 minutes each time to get a drink, the second waiting attempt caused our bowling game to time out. Apparently the manager is the only one who can prepare drinks and when I asked when he would be back they said he's currently ordering beer and liquor..is this a joke? Why don't you serve the customers right in front of you before worrying about ordering inventory and on a Saturday night? Seems like a task for a Monday afternoon? Overall none of the staff had the personalities or empathy to de

This review is specific to bowling. The lanes are constantly breaking down and if your doing an hour of bowling they dont add any extra time for the lanes being down. We pressed the service button about 10 times. The maintenance guy was really nice but you could tell he was struggling with all the problems.

Terrible experience. Came here today for my son's birthday..The power went out as soon as we bought our cards! Can't do refunds of course, because the powers out. The teens working were very professional and calm. But I want my money back ASAP Update: We were provided with our refund.

This place was horrible for kids birthday parties!!!! I had my daughters golden 11th party here, as we arrived her party was supposed to start at 3:30 I had kids and parents there since 3:20, I had 10 kids and 2 adults all unlimited package, they didn't have anything ready had us as 2 hrs and we had 3 hrs didn't decorate, didn't have her colors which they said they did and there was supposed to be everything in our room with 2 host and unlimited food, we only got 3 pizzas 1 plate of wings, 1 thing of fries

We have gone three times in last several weeks. This is not only the best round 1, but arcade in the region. A skilled player can win alot, while everybody was walking around with prizes and having fun. They have the newest games, tons of security and it's clean. The all star part of this location is the staff. Shout out to the GM Adam, who is very professional, respectful, and kind to all patrons big or small. There was a ton of staff, all were happy, helpful and friendly, our visits were really fun

Clean, fun, great staff. I was told they have issues with BMO cards luckily I had another form of payment or I would have been sad.

They took out a ton of fun fighter games, place is under staffed and the staff they do have seems checked out. If you're coming for ticket games, redeem the points you've got at the end of your play time as they can be easily lost. Food looks mid. If you're here to play some fun games with your kids for the day, it's a good time. Don't expect more though.

Worst bar ever. No one is available to serve. The process of carding elderly men, scanning the DL, and putting on a wristband is time consuming. Waiting here for 20 min and no one to be found. Beer taps always out of order. Stale at best. Over priced. Don't be fooled that they have a bar. Bar manager should be fired.

Amazing place, wet and fully stocked bar, friendly staff and awesome hours!

if ur trying to go in after 3pm without someone being 25 years old ur so out of gas. I'm 22 and brought my little sister and they check ID?s. when we were passing by in the mall it was so dead so hopefully they go out of business soon lol. there's nowhere on the website that tell you this rule either so we drove an hour to walk around the mall

Low odds claw machines compared to other round 1?s. Avoid

The staff is beyond lazy. When the kitchen doesn't close till 11pm and you order at 1045 how are you told they're no longer making food. The staff genuinely doesn't care and just wants to leave. Don't even waste your money coming here. Place isn't even closed with multiple customers in line and the kitchen staff is shutting down because they don't want to be here.