QC Family Entertainment

This place is great! Great bowling lanes, not overly oily or too dry. Not once did the lane have a mechanical malfunction. My son nearly bowled his first 200 game here! He made comment about how to set up the game, he liked how it all was simple and not confusing. The arcade area is also really nice! Great employees in all areas as well. Very clean!

I have been coming here for many years for birthday party's or just to bowl with friends! It's very awesome. Great food, Arcade, And well maintained bowling alley! Would suggest coming here rather than Highland!

Bowling was fine, the dining experience not so much. I was with a group of 6 and we were the only table in the restaurant. We didn't get a server over to see us until we went to the bowling desk to ask after 15 minutes. We didn't get our food out to the table until over an hour after that. We only saw our server when we initially ordered our food, and then when he brought it out to us. It's hard to blame our server though because he was running double duty as our server and our cook with no additional help.

When we arrived we were the only people there which was nice. We played the arcade games that had a pretty good selection to choose from and Laser tag. The equipment worked well and the laser tag course was fun it's 2 levels. We would go back.

Our family had fun with bowling, games and laser tag. For the service we received ( I don't think you ready for this) we had an elderly lady and younger guy I'm sure they was the only ones working and we paid $130 for food for 9 people. The food was poorly made which the lady was pissed that we ordered that much. We couldn't get lanes to even start bowling right away because no one was around to help. Once we got the lanes our time started we was wasting because we couldn't get anyone to get us shoes becaus

Nice enough place. We enjoyed it. When you buy an hour of bowling, it is literally AN HOUR. Even if you're in the 10th frame...when you've reached your minutes, it's shut down time. Pretty good good as well.

While I see so good reviews I was hoping to say my family who was memorializing a loved one we lost a year ago had a good time. We did not. Besides the fact that we were pushed back an forth over 4 different times to figure out how to plan our event. When we arrived it was like we never even reserved anything after all that work trying to get a hold of anyone. When all was said and done we spent over 2 hours having to move to several lanes to even get to some that worked. And at that point my family get tog

My children and I decided to go bowling this evening. The process was smooth, and the lady who assisted us was very pleasant, even when the pins weren't set up properly. Afterward, we decided to order a few appetizers, specifically mozzarella sticks and onion rings. I approached the lady working at the bar, who was attempting to fill a pitcher for another customer. I waited for a couple of minutes before she informed me that it would be faster to place my order at the front desk, despite there being only on

I'm extremely disappointed in the customer service. First, I had been emailing for over a week with the event staff to have 2 VIP lanes booked for last night. Got there, no lanes! We worked with it and rented 2 regular lanes for 2 hours. We had a fairly large party who ordered food and drinks. The bartenders were not friendly and quite frankly, they were just rude. Food was okay, but we waited over an hour for a cheese bread. Food came out incorrectly and nothing was done to try to rectify it. Again, custom

Went with a group of 9 (5 adults and 4 kids). We had a good time! It was a Friday night and not too busy. The bowling alley advertised $35 for an hour or $5 per person. I rented two lanes for two hours and we didn't even finish an entire game. I spoke with a manager and he refunded my $70 and re-rang me up at $5 per person for $45. I was satisfied with the resolution, but the $35 per lane per hour seems like it would rarely benefit anyone and shouldn't be offered or employees should warn customers if it's n

Haven't been in a while but we've always had a good time bowling, laser tag, and in the arcade. Just stinks when some of the games are down, or the point card machines aren't working. But the food is always good.

We came Sept 10th. Laser tag was out, more than half the games were out which they did tell us. I didn't see this anywhere on their website or anything when I scheduled & set to have a party there. The place was so dead. We enjoyed the food, the waitress was awesome. Blonde hair with a bun. We still enjoyed ourselves, I just wish we had known so we could reschedule.

I came here with family to bowl and eat some pizza. The bowling and arcade area was fun however, the customer service was not there. We paid for our game and 3 pizzas they told us our food would come up soon. We played a whole hour game and still no food so we asked them about it and was told all orders have been taken out and they had no order for us and was very rude and there was multiple people also waiting outrageous time for pizza. I feel they really need to work on order management and organization m

Horrible experience.waste of money.half of the arcade machine we're broke.wires exposed on machines.machine some were open.daughter pinched her hand in a cabinet that should of been locked but was exposed with wires. See all the pictures.most out of service broken or no balls for any ski ball. Ticket count was way off

I spent a rainy day there with three 8 year olds and a 4 year old and we had a great time. Facility is well run and the staff omis incredibly friendly. Food was hot and fairly quick. This place has a lot of bowling lanes, a huge arcade, laser tag, a private party room, and a restaurant. I have also attended for a kids birthday party and the party package worked out really well for the host. Great destination.

Arcade itself is fine, a few broken games, but staff is awful. Stood at the prize counter a solid 15 minutes waiting my turn. There was only one small group there being helped so i was next. Took a long time as its a lot of prize choices for kids, nbd. A large group (probably 10 people) came up long after me and were helped next. I was the only other person waiting, had my cards and chips nicely stacked for them to count. One person at the counter so its not like they were confused as to who was next. Count

Had a blast took my sons here for the first time bowling an lazer tag

I called four times and was hung up on three times, and then left on hold for 10 minutes. I was trying to book using a voucher that was given to me as a gift. Despite the ENTIRE DAY open for reservations on the website last night, today, upon their opening, I'm told they are totally booked. Get your act together. I'm going to toss this worthless voucher because I apparently can't use it.

Place is dirty.. the arcade machines were broken.. the claw machines have prizes in them you can't even get the claw around. I would stay away from this place.

We didn't spend a lot of time here because we had plans but we played bowled two games and had a nice time. The atmosphere was definitely family friendly, and little kids were abundant. My only drawback was there was no restaurant or concession service for snacks. Otherwise cool place, next time maybe we'll have time to hit up the arcade.

Always an awesome time!! Can let the kids play video games and grab a drink (aka mommy juice) from the bar and grill. Laser tag and bowling is also a hit with the family. Staff is always friendly and helpful.

I met a very rude staff member tonight, Me and my brothers kept saying thank you to her and she would just walk off like we were nothing. Half of the machines for bowling wasn't working when I was there. Overall I feel like this place could be better if they had staff members who could clean and do their job right without complaining, But thank you very much for having me and my brothers over we had a decent time besides all that.

came here on a saturday night and expected it to be busy but the poor staff had to work HARD AF due to short staffing. the poor cook had to run out food orders and meanwhile, the manager was doing this. standing in the same place for up to ten minutes at a time, maybe returning a ball, and then standing in a different place. do something about your lazy management please, and give your employees the raises they deserve.

Horribly understaffed and liked to close at any given time

We celebrated our daughter's birthday here and it was a great time. We had a party coordinator that helped with everything. :)

Fun place, one of our favorites in the qc but a lot of the games are down pretty regularly. Definitely recommend skiball and the big claw machine

We always have a great time here! A few games could use some updating but the staff is always friendly. My daughter uses a wheelchair and gets around pretty easy.

They had been very helpful and kind even on superbowl Sunday. Decent alleys

The adults and kids all had fun bowling. Ordered some appetizers and they were very good.

It was the best experience for all of us we went bowling played some arcade games they had the best service and we would recommend anyone going there to have some fun!!!

This place would be lit if the stuff worked. Bowling broke during our second game, someone fixed it but then it broke again. The kids were over it by then so nbd we were cool leaving the lanes to hit the arcade?. but then air hockey, one of the racing games, and the 4 player pac man were all broken and took our money. It was my first time going here and definitely left a bad taste in my mouth, guess we'll hit analog next time. ??????? The place has potential though, might try again some other day.

It was a great meet up spot for my friends and myself to hang out and eat lunch! We LOVED the lazer tag and I forgot how bad I was at bowling lol. Maybe next time I get to hang out there with friends they could have a guest book to see where people have traveled from to see their awesome place! Until next time QC!

Had great fun with the grandkids. Bowling, laser tag, and arcade games.

We went here for my daughter's birthday earlier this month. Let's just say this place is TRASH. All arcade games not working. Not one of them. Asked staff if we were able to order pizza for the guests when they came and they said the dough was not ready. This went on for hours they continued to say we couldn't have pizza. Then as we were in the bar asking for the 3rd time, one of the staff members literally told me there was no pizza, then proceeded to walk out with a pizza in her hands and all the staff li

Celebrated my daughter's birthday here. We played games and bowled. The game area is great but the score boards weren't working on the lanes.

Bathrooms are not cleaned each day because employees don't feel like cleaning, broken machines, lanes that are always on the brink of failure because they don't want to pay lane mechanics what they're worth, horrible lowest common denominator frozen food, I've been a janitor off and on since I was 16 and I've never seen nastier bathrooms. The same horrid management that owns Highland and treats employees like absolute garbage. Avoid these con-artists at all cost.

Places, calm, relaxing I love the wood. Everything is so cool. Service was really nice.

We didn't get shot so that parts good. Half the arcades down. Food and drink service when bowling was non existent. Had to track down employees for a drink. Other than that seemed ok.

I came in with my family and was spoken to rudely and felt as if I was being judged for being Hispanic and having a mixed family. The woman who attempted to serve us was an older white woman in an orange shirt named Mary. We had decided to not return and planned to share with the community the experience I had. I feel that are some better places to bowl in the Quad Cities with better and more respectful staff, based on today's experience.... Update: I was able to communicate our experience to Amy, one of t

Took our family out for a fun night and was extremely disappointed. The food took over an hr to come out, mind you we ordered an appetizer that should have been first. When the food was brought to the table only thing hot was the appetizer. All other food was cold and disgusting. Between my fianc? and I having a burger and ribeye sandwich that tasted expired and the children having chicken fingers and corn dogs saying it tastes funny and was burnt. How does deep fried food come out cold? Also pretty sure we

Shows its age. Several games not working. The restaurant was the biggest negative of the experience. 1 hour to receive 2 appetizers (mushrooms and onion rings). I had to visit the bar to pick them up because the food runner didn't deliver them. By the time we did get them they were room temperature. I will try other venues before revisiting this one.

I called at 345 to specifically ask if laser tag was working and was told yes. We get there to take my son to do something he loves for his birthday and lo and behold? broken and STILL waiting for parts. Last trip was in November and it was down then as well with the same excuse. Many games also still don't work.

We did a kids birthday party here. This was our second time using them for a party. Christy and staff were so helpful and accommodating to our needs we had one kid with dietary issues and they were very supportive. My kiddo and her friends really enjoyed the bowling and games. Great prices, great fun, professional staff and fun parties. I highly recommend.

Super fun for the kids we had a great time but the staff was so friendly and really went above and beyond when we were there!

So its $50 extra to bowl and have a cake. Can't have balloons. Nothing. All the money we spent on bowling and pizza and had to leave cards and all else in the car. 2 kids. 4 adults. Ridiculous. Laser tag was shut down along with half the games but want to charge for a birthday package. Never again.

The food has gotten a lot better and comes out hot. 2 complaints, tho. They need more servers, and there should be a separate dining area for kids. Too many parents let their kids run around screaming.

Don't come here. There are much better options for bowling in the quad cities. Their website states they have an unlimited option. They don't. The lanes are oiled terribly and inconsistently. I bowled one game and moved lanes 4 times because each lane they moved me to had technical issues and wouldn't record my score. Every different lane they moved me to was oiled differently. The first left my ball returning wet. The last lane was hardly oiled at all. Don't go here if you care about your lane functioning

Just wrapped up our second birthday party at QC Family Entertainment and we were thoroughly impressed. From Laser Tag priced for families on a budget or longer sessions of laser tag if you wish to spend more money. Bowling and arcade similar to Dave & Busters. Also food is available to order while you play and drinks at the bar are available as well! We will be back soon!

We tried to go bowling but the shoes/ approach won't let you slide at all. Not good if you are a decent bowler.

Had a great day with the grandkids! Highly recommend

I was there with my family about a week ago. The pictures show kids of all ages they're playing games and make it look like 10 times bigger than it is for the gaming area. There's approximately 50 games. Probably only 15 for older kids. Only 6 games I would say worked Is for the adult kids 1/2 for the younger kids. We ordered food is the ordered food we were told 1 1/2 to 2 hours hours for pizza. They had 5 parties that night and only one cook. Laser tag was about 40 minutes behind schedule and we had

I really don't like to give bad reviews but I can't with this place anymore. It was a 5 when it opened. But every time I've gone since it gets worse and worse. It gets more expensive every time, which I'd forgive if the amenities and services had kept up. But every time we go, another machine is not working and there's less and less staff. We're way too far past covid to keep using that as an excuse. Seems like ownership/management is checked out.

We had my son's graduation party at QC Family Entertainment, and everyone enjoyed themselves. There are a lot of fun things for everyone of any age to enjoy: bowling, arcade games, laser tag, restaurant and bar. The party host was so helpful and friendly! She made sure our food and drinks were at out party station within a timely manner and refilled drinks as needed.

$40 for chicken strips, 2 small drinks, an order of runny cheese nachos, a raw burger basket, and lg drink. I couldn't even eat half the burger. The "waitress" never came to check on us. We played games with the kids. Half of which were down. We understand they're waiting for "parts". But we also wanted to bowl ONE game with our grandchildren. They wanted to charge $15 per person. 2 of them were under 7 yrs old!!! Then was told they didn't do per game on weekends. It WAS FRIDAY!!! It's not the weekend! 100

Worst run place. Rude staff We had three fun cards without and tickets and we're told they don't use those anymore so our money and tickets are gone. Never going there again. Bad business practices.

Honestly, I'd love to support this facility more but after our last visit I'm hesitant on going back. Our last visit we really enjoyed UNTIL a private party let their kids wreak havoc on the arcade. Not one adult came out of the private party room to supervise the kids. The skeleton crew of staff were really trying but never once talked to the party about the kids behavior while we were there. The group of 5/6 year olds were actively destroying arcade machines, running into people, playing hide and seek beh

I've never had as many issues as I have with this establishment until this evening. My family of 5 adults and 1 child came in to bowl. We paid for an hour of bowling in the ?vip? section. With shoes for us all and the bowling it came to 52 dollars. Cool, fine. Not a big deal. I went up to order food and the bartender was extremely rude. Didn't want to take peoples food orders and gave everyone the run around on how to order food. She told myself and multiple other people we needed to push the button on the

Most of the employees sitting in the bar and no Lazer tag for the birthday boy because they are "closing in 1 hour" ( actually what she said) tag lasts 15 minutes! We played one set for $20 and the next set was $45 dollars. Guess inflation really is really bad??. Didn't want to disappoint my kid and paid it but I will not come back again.

First time going here. Bowling experience was great, we had so much fun, staff was great... BUT then we ventured over to the arcade side of things and was so disappointed. All the games are over-priced, whereas normal places use points system, this one is set up as dollars. $3 for one turn/game. It's crazy and should be really be thought over to revamp system to attract more customers.

Really fun place! The food was well prepared and very tasty. Arcade was fairly typical for this kind of place and my kid had a great time playing Lazer Tag. Several of the machines were out of order as were the card purchasing machines. This forced everyone to use the counter with only one employee. She was very friendly but overloaded causing longer than necessary waits. Was actually surprised at the light staffing on a Friday night. Otherwise no issues and we had a nice evening!

The staff is a bunch of young kids who play the games and on their phones. Literally paid $48.00 to bowl and got ripped off the lanes didn't keep accurate score we couldn't reset the lane and the kid working was more interested in what his buddy was doing than helping reset the lane!!! WE WONT BE BACK WHAT A JOKE!! Go to highland or to miller time bowling.

I posted on Yelp, but had to post here on Google as well. I cannot say enough good things about this wonderful family establishment. We were a couple days out from traveling to Quad Cities for a baseball tournament. It was our son's birthday and we wanted to plan a small team gathering to celebrate. This place had amenities for kids and adults. Bowling, arcades, laser tag and a full bar and grill. I called ahead and worked with Margie, the manager. She could not have made it easier. Our small gathering gre

Bowling lanes were not great. Had to ask multiple times to reset it, not keeping proper score and the balls kept getting stuck. We asked for a refund on our last game. The arcade had maybe 50 percent of its games working. This place needs alot of fixes. Staff was overwhelmed but was nice and tried as best as they could.

Terribly understaffed! My family of 5 went here for a full evening of dinner, bowling, and arcade games. We started at Frankie's for dinner and sat for 20 minutes. We were never acknowledged by any wait staff, never asked for drinks, not even a "we will be with you soon". There were 2 waitresses, plus the bartender, tending to about 3 dozen patrons. We left to eat somewhere else because hungry kids don't like to wait. Too bad, we can't go out to eat for less than $75, plus tip. Not to mention the money we

The employees are especially friendly and helpful. The game room has several different levels of games to play but unfortunately the games were our of service. Also the game room's credit/debit machine was out of service. Luckily I had cash on me or this would have been a no go. Food service was fast and delicious.

Fun place but way too many of the game machines are out of order, malfunctioning, or not stocked properly. The bowling alley ball return was also not returning right. The balls kept getting stuck. They had a nice promo $20 card bought gives you another $20 to spend on games so that was a good deal. If they would keep all the machines in better order it would be great but till then 3 stars.

The evening female help was less than helpful. Our lanes had some issues with the pins resetting. When asking for a pin reset on the lane, she was busy on her phone acting like I was intruding on her scrolling. The pin reset buttons for our lanes (3 & 4) did not work. Thus, needing assistance from the girl behind the counter.

Pay 20 bucks each for two kids to play arcade games and you don't win any tickets?! The whole time we're playing trying to get as many as possible of course and find out at the end you don't earn tickets paying by the hour. Oh then we went bowling pay for another hour and then we try to order pizzas and what not then get told we can't order food because their whole kitchen walked out?! How you supposed to be the biggest family fun center and have this kind of outcome

We got a party package back in August got my oldest daughter. We honestly had a great time. Private room which was really awesome and the set up they had I was impressed. We came back at least 3 times, bowled, ate food, and spent a lot of money..... fast forward to my middle childs birthday. I was informed that we would not be getting the Private room because their policy changed due to other people's children making a mess is basically what I was told..... ok. Well I ask why weren't we informed of this at

Decent spot to take the kids out to for a little bit of everything.

Over priced? bowling alley seriously neglected. Balls need polished bad & lanes need a little TLC & Regular upkeep. Arcade games are over priced credits per game are equivalent to $2-$5 each. Which is a lot for a 10 second game. Laser tag is the best part & 1/2 of the time it's not available. (Call & ask if it's open before going)

The Place went downhill badly. Half of the arcade games were broke. We sat at the restaurant for 15 minutes without being waited on. Our lane broke and we had to wait 15 minutes for it to be fixed. The worst part is the lanes are set at 1 hour timeslots, so ended up being more of a waste of money. I for one will not return Update. We were refunded due to our lane being broke , so I raised a star

Updating to 1 star to reflect current conditions.... We started going here years ago because the Unlimited game cards were only $10 and there was a big selection of games. Over time a few of the games stopped working and were never fixed yet the price had gone up to 20 or 25$ for the unlimited card... NOW 2023 they don't even offer an unlimited card, a ton of games have been removed, and half of what is still there are out of order. Some of the ATMs in this place don't even work and are shut off. Going down

My family ( brothers family and cousin from out of state ) came to go bowling for a couple games and had just the most saddest time. Coming in to pay for the games their cash register broke down making me have to pay a 2.50$ fine to pull out cash. My cousins lanes kept breaking down at least 3 times. We had to keep calling the manager over to fix their lanes. Some of their games in the arcade are closed down as well. Really wish they would keep up fixing their stuff before letting people come in to complain

Me and my family go here often. The arcade games are very entertaining. Although some of the screens around the games are cracked, they are still very fun. We bowl a lot when we go here, and it's a fun family activity. The food is good, too!

My boys and I always have a wonderful time at QC Family. I would definitely recommend the laser tag here. It was my first time ever playing, and it was a very fun experience!! Staff is always nice and helpful. Food is also okay for the price. Would recommend coming here with your little family for lots of fun on a night out.

This food place was not it. They only had one person working. That person was rude. I do understand short staff but me and my family walked out due to us not being serviced. We didn't even stay to play. Wasted too much time waiting to be serviced.

Nice facilities, they rent the bowling lanes by the hour. One of the kids bowling balls got stuck so we pressed the service lane button. Took them 5 minutes to get our ball back, but the lane was glitching went to the desk and let them know and asked if they could adjust our time, she said that she would talk to them about it. Our scores were off the entire rest of the game. After 1 of the 2 turns per person it would act like it was the last turn and knock all of pins down and then it would continue on t

Nice lanes. Reasonably priced lane usage, but shoe rental is $3.75 a pop! Even though the tables are staggered, we felt a bit cramped, as people often come with larger groups. Our lane only malfunctioned once, but the lane next to ours had more problems. The arcade is a little pricey, but well-kept and fun for most ages. We haven't tried the restaurant yet, but it was pretty busy when we were there.

This was my first visit and we only spent an hour bowling, so it's a limited perspective. The lanes are nice and I like that they can be setup to raise the bumpers for the kids and then drop them for the adults. It's also good that they have ramps for the very young kids who can't really roll the ball well enough to get it down the lane. My nephew is 6, and this is only his second time bowling, so that made it a much better experience for him. But I had two big issues on our visit. One was that the music o

The 5 stars is ONLY for the women who came together to turn such a seriously disappointing moment into a happily ever after. Went out with my babies to acknowledge my daughter for her birthday and our first time experience in the bowling section was ridiculous with how the lanes kept malfunctioning. Instead of going home mad and sad, it was the women who handled our situation very well! I wasn't gonna go back after what we went through but big ups to you ladies and much more appreciation to the manager Patr

Great place for kids birthdays and family fun

Payed for the hour bowling, ordered pizza and drinks almost immediately. We didn't receive our two pitchers of soda for 40 minutes. We had to go find the waitress and she said oops I forgot... There really wasn't a ton of people there, so she wasn't very busy. So by the time we actually got our pizza and drinks our time was up. Before we were done eating they had already rented out our lane. I counted 8 open lanes near us. I think it was quite ignorant on their part. We'll most likely will not be going bac

Between 3 children and over 30 parties, this was by far the worst party experience. Our 7 yr old's party was at 1:00. We showed up a few minutes early, everything seemed alright, we went to find party planner, she said pizza would be about 20-25 minutes. Cool. Go back into our room, the WHOLE ROOM smelled Like pot. Spoke to manager, who was very apologetic, offered to spray something...Half an hour into party pizza hasnt been made, they wanted my card info to open a tab and are just now informing me. Anothe

I would like to give a huge thank you to Sarah and Ashly for the amazing experience at QC family entertainment.. and helping us out with my son's birthday party last weekend. they were very very helpful and they made sure that we had everything we needed and in very timely matter. all the kids had a very fun experience and enjoyed all the activities. The food was delicious and drinks were cold. I would highly recommend QC family entertainment to anyone who is looking to host a birthday party and have a memo

First time there. Place was nice but service was very slow. It took very long to try and order food/drinks. Even going to the bar was not any better. The check in process too a long time as well. We asked to move lanes as it was very crowded towards are area but many other lanes were open but the lady said we couldn't move. The kiosk for arcade was down and the credit card machine was down too. Our kids were upset about not being able to play in the arcade. Overall it seemed understaffed for a Saturday af

Love going here with my kids. My son always has a blast playing the video games. We have bowled on a few occasions and had a pleasant experience. Mondays are half price games and we usually make 25$ on a game card last two separate trips to the arcade. My only complaint would be some of the arcade games constantly need maintenance and are inoperable on our visits. I would recommend not doing the unlimited game option (pay for time) if you're trying to win tickets. Will keep coming back

So we booked a party for the kiddo like we have done before at QC. It was a horrible experience this time. The planner was busy doing other things. We had been given game cards that didn't work. We were unable to get food we wanted. I tracked down party host for several things. We didn't get free laser tag play cards for kids I had to ask and some kids already left. I don't know how 6 months ago it was a smooth party experience to the very poor one we got now. What happened? Idk!