Plex Entertainment

Go carts today were okay. 1 went fast & the other was really slow, we were the only people there, so it kinda sucked. You'd think they would give them 2 equally matched carts so they could stay together & have a little fun racing, but the slow one could barely go & was a lap behind. Just a thought that if the people paying were having fun, they might come back more often? Today, we had a good day here. Everything was working & the weather was beautiful!

I do not give a 1 ? lightly, but this place most definitely deserves it. The mini golf, for some strange reason, has VERY strict rules, on top of being INSANELY overpriced. $20 for 2 people, for ONE round of 18 holes. You are reminded by signs all over as well as the staff telling you that you are NOT ALLOWED to replay any holes, NOT ALLOWED to play both courses, NOT ALLOWED to restart your game, NOT ALLOWED to walk on the grass.. It feels like you're in prison and you're being given the privilege of playi

Staff was very friendly, especially for being young adults! My toddler had a BLAST here. He never gets many tickets because he doesn't understand the arcade games, but he was able to get a lot more for his tickets here than other places. He wasn't tall enough for anything but the bumper boats so he did those & had a blast. We didn't eat here so I can't rate the food, but the staff, games, and atmosphere were great!

Always have fun here. On our most recent trip we stuck to the indoor attractions to avoid the heat. Laser tag arena is on the small side, but the "bulkier" walls and barriers help make up for it. I forgot to take a picture of the score board, but I think something wasn't working right when one team came out with 0 points. The game choices are plenty in the arcade but my son sticks to his favorite Minecraft game.

Liked the different activities offered. The staff aren't very pleasant and seem to lack common customer service and courtesy, especially when it comes to first-time visitors and not knowing the options and prices for each. Also note that there are no packages of activities that are offered. There's everything from arcade fun, indoor skating, and outdoor mini golf and go carts. It definitely would be a better experience if the options were offered as a package deal to enjoy more than one activity.

Went skating for a birthday party! We had a lot of fun!! They have skating "walkers" ?? for kids.... pizza at the plex has ALWAYS been good???? Great for a lil fun.

They have a great selection of skates, a nice clean rink, the food is good, and the staff are so kind! This was one of the best rinks that I have been to, and we LOVE skating!

It's good. The inside with the arcade is nice, the boats are fun but the reason we go is because my son loves the mini golf course. I only wish they would maintain it a bit better. Don't look at the water weaving under bridges throughout the course... It'll make you queazy!

Went skating, the skate floor is nice, food was actual good and hot, staff was friendly and very hopeful. The skate rentals could use some replacing and the games could be updated on the skate side, but overall, extremely enjoyable.

Many options to choose from and a great getaway for a fun filled day with the kids. Highly recommend for a day of play whether it be mini golf and other outdoor activities, gaming, or skating you won't be let down. Staff all seemed friendly. Keep up the good work!

Seems very clean and well maintained for this type of environment compared to other places I've been.

It was a very cool place to go have fun, hang out with family & friends. I will be going back again real soon.

The Birthday Party Experience was wonderful. The staff were extremely helpful and attentive. Highly recommend!!

We had a birthday party here in April and it was the best! Service was fabulous, especially from our Party Host, Landon! He did all the set up, made sure we were taken care of the whole time, cleaned up, offered to carry our gifts out, and even drew a cool picture on the envelope of the card he gave to my son! 100% would do this again! ??

Fun mini golf but the batting cages don't work

This is our second birthday party here and both times have been wonderful! The team sets everything up, serves, and breaks everything down for the party so it's stress free for us parents! Pizza was good and kids had a blast playing alllllllll the games!

Took our family here for one of our kiddos birthdays. Staff informed me rudely that I could not bring in the cake since I didn't book a party. I understand that. I then asked if I could pay for a party package on the spot since the place was practically empty. The manager declined us. We ate the cake outside nbd. Unfortunately the staff was rude and moody the entire time seemingly run completely by teenagers. I wouldn't recommend purely because staff seem bothered by a customer?s presence. UPDATE: respondin

Very expensive but noticed not much people around plex

The kids had a great time. Pizza was good too!

I don't get what all the bad reviews are about. I brought my 4 kiddos yesterday for my son's birthday (I didn't book a party) and I went in with seriously low expectations thanks to the reviews. But it wasn't so bad. The arcade games were mostly all working and they were all only a couple credits so our points went pretty far. We also did the skate rink which was too fun. My kids looked too cute on their little "walkers" since none of them have skated before. We didn't order any food so can't comment on tha

I've been here twice once in mid june and another time during 4th of july weekend both times the same girl was working at the go karts and water boats desk and each time she was terribly rude and dismissive to everyone in line not just us. really terrible service and seemed like she didn't want us there we would?ve loved to pay for more rides but were too nervous about being judged again for wanting to ride. her name marysa. i?ve never left a review but felt very compelled because this wasn't the first time

This place is amazing. Everything is clean and up-to-date. The skate floor is always clean and smooth, and the skates are new and clean. They have all the latest video games and good prizes. Our family has gone here many times and always had a great time. The staff is friendly and helpful, and the food is great and reasonably priced. Highly recommended!

Not a fun zone. Save your money and go somewhere else. The staff are incredibly rude and lack basic customer service skills. We came in with a large group of 13 for a birthday and we were basically the only people there, one or two small groups came in while we were there. We didn't buy the birthday package because they didn't have one that included laser tag and go carts. We bought three large pizzas, 10 drinks, laser tag for 8 kids and go carts for 10, and 100$ on game cards. We had a cake that we brought

I Would leave a minus 10 if I could. Do NOT have a birthday party here. We Did not have a host nor any direction. It was 90 degrees in there and had to ask for them to turn on the air. Told us the empty tables we sat at would be an additional 50.00 each so we had to sit far away from the party. We Paid 300 for 10 kids to skate, 3 pizzas and 1 pitcher of soda. What a ride!!!

This is a repeat of a yelp review I made over a year ago. My wife, my kids and I all went out to this place to have fun. After we hit the mini golf, we hit up the Laser Tag. My wife's vest wasn't working. She let the people know mid game she was having issues but the attendant basically just said to deal with it and that it happens sometimes. No refund for her. No replay of the game...just a broken game and lousy service. Because of this, we will never go back...my son even wants to try the go karts but wh

My son loved it. Great place to go kill some time with the family

We went skating on a Sunday. I guess that is a slower day, so they didn't have all their food available at the concession stand. It was a good experience tho!

Staff is rude and incompetent. I remember coming here years ago when it was under different management. I miss the old days. There's a lot of new equipment here while other things are falling apart. (Referring to the golf course primarily.) On top of that, you're dealing with a youthful and negligent staff, it's not worth it. On top of that, they are STRICT. Don't bother coming for fun. Me and my son won't be coming back.

Kart was so fast I was flying y'all need more air hockey

Nice place with lots of stuff to do, but the associates started cleaning and closed the bathrooms an hour before closing time. They should change the posted hours to a time that accurately reflects when they CLOSE THEIR FACILITIES. *Update in reply to the owner* An employee did NOT forget to remove a temporary closed sign. We DID ask and were informed they were closed for the rest of the night at 8pm. This underhanded reply from the owner implying incompetence on my part should say everything you need to

Went there for a birthday party with friends and family and was told that we are not allowed to eat cake without a birthday package. In these birthday packages they do not offer go karts or laser tags. And after a family member left a review about the rude staff who can't do basic math (couldn't subtract 600 from 1000) they proceded to kick us out of the establishment. The review posted didn't even include the lack of go karts as there were only two singe riders and 3 double riders. They waited to tell us w

Manager of this place is very rude and unforgiving. Two of our friends were evicted from the premises for breaking a mini golf rule that was not relayed to either of them. They caused zero damages, stayed off the grass they were asked and were there for several hours beforehand. They were both extremely apologetic while he repeatedly scolded them. Totally ruined the experience for all of us as we were there and having a good time for several hours. Left them both in tears on the drive home. Treat people wit

Family fun zone? Should be more like family fun sponge, because they soak up all the fun. Staff was incredibly rude from the time we walked in to the time we got kicked out. We were asked to leave the premises for tossing acorns at each other?outside. We also visited the night before and they denied us at 8:20 because they closed at 9:00

Went to my grandson's birthday party here. The kids had a blast and everything looked clean and in working order. Except maybe the AC it was a little warm for my taste. But all and all a good time was had.

Took my kids to attend a birthday party. One brought her skates the other did not. Entry was affordable! I was able to drop them off for the party and pick them up after, which was a nice mini break for me. The staff were are smiling and polite to me and my kids (BIG plus). When I arrived to pick up my girls I saw staff actively cleaning and not just the party tables. Every person who was not assisting someone was cleaning!

I scheduled a birthday party for my son. It started as rude, uncivil behavior by Manager, Marilyn, her male colleague telling me that we had arrived too early, they had no place to keep birthday cakes, goody bags can only be handed out at end of party or else they could reschedule my party and I can hand goody bags in parking lot. That is how Family Fun Zone does birthday parties for Asians.

This place is poorly managed. They were extremely rude and acted like they did not want us to be there. I guess they should take the fun out of their name. Playing around and having fun is forbidden here. Instead of just kicking us out how about next time you just give us a warning. The staff were rude to us the night before and today. I've worked in customer service and this was just awful. Do better. I will not be back to this place.

Me and my husband are very pleased with how clean and friendly it was at The Family Fun Zone!! We had a great time and we will be back very soon with family and friends for the games and golf!!! I would recommend them as one of my favorite places to go to. Food was very delicious as well.100000/10!! Parties are very good to book there as well. Highly recommended!!

Maybe I have grown out of it, but family fun lo locations like this just aren't what they are all cracked up to be. The mini-golf course was not very challenging, and most of the "water features" were out-of-order or broken. For video games, the selection was baic and roughly a dozen games mixed grom younger child to 3 or 4 adult style games. After those I didn't care to venture and see the other venues they had.

My kids really enjoy it there, I actually enjoy it as well the food ??????is good, staff is very nice & helpful. The only reason I didn't give 5 stars is because my kids lost their tokens in a few games that weren't working & had no "out of order" Signs posted on them. The young lady working was very nice & refunded my kids tokens right away. We have a great time here everytime!! My kids had lots of fun on the bumper boats today!! ??????????

Prices are terribly expensive, I get the economy is bad, but so are those prices.

Be a kid again. Celebrate a occassion. Fun speed racing, affordable games and mini-golf.

Everything is always clean when we go. We have a great time playing mini-golf, arcade games and skating. The pizza is delicious and the people working the redemption counter have the patience of Job! Love this place!

First time going so here is my first impression. Went on a Sunday at 3pm. Employees are young bored and lack customer service. The three boys working the go cart track were rude and unprofessional. They are disrespectful to adults and I'm glad my husband & I went without our kids. All the employees could try smiling instead of acting put out to be there. I know I won't be booking any parties there. It doesn't look like a happy place to play. Or a place I would take family given the conduct of the employees

The change in ownership/management didn't really change any of the issues this business had prior. Games don't work, constantly out of tickets, the staff isn't really all that friendly but that's to be expected with youngsters working, and the sewage smell in the mini golf course is so bad it'll make you not even want to finish the course. The go-karts are a lot of fun. And my favorite was the bumper boats, but I never manage to catch them when they're running. The cost of a birthday party is outlandish but

Fun times. Foods were a bit expensive. The pizzand and friend pickles were tasty, and the quad skates were a bit grimey, but the inline seemed fairly new. My kids had fun

After emails and phone calls prior to our visit, trying to figure out the best option for a party for our teen, we concluded paying for go carts and Lazer tag and pizzas, individually, met our needs better than the party packages, and even tho we would spend equivalent or more money. Was not allowed to bring in our cake due to no party package. Bummer since it was 114 degrees outside and we already purchased the cake. We got over it and just went on with the party without cutting the cake. The workers ther

Wonderful staff and service! Great time was had by everyone in our group. I have skated for over 45 years. They have done a wonderful job with wood floor. Sound system is excellent. New inlines are great. Game room is very modern loaded with latest games. We are looking forward to warmer weather to try miniture golf. We are also looking forward to the plans they have in mind for 2023 for Lawton facilities. Great to hear the local churches and the musical options they will have on their desinsted nig

We went to do the mini golf course, of which there are apparently 2 courses. You wouldn't know this though as there aren't any signs stating so. Walking into the building, it was hard to tell if they even had air conditioning as it was just barely cooler than the outside at 8 pm. Luckily we were there on a Friday, or they'd have been closed by 7 on weekdays. Seems early for a place like this. The mini golf course itself was in very poor condition. At least two of the holes had been covered in pine needles

The staff aren't very pleasant and seem to lack common customer service . We booked a party this weekend for my daughter and husband or myself had to go look for someone every time we needed something. Don't waste your money here thought this would help me for once not have to cater, host and clean up but ended having to do it all except the cleaning part. Very disappointed .

Came here with my son and his friends last week, it was a wonderful experience. As soon as we walked in the blonde girl up front greeted us with a welcoming smile. I ordered pizza for the boys and a sandwich for me, the boys loved the pizza and the sandwich was very delicious! After we ate the boys went to ride go-karts and play laser tag, they loved it! The worker in the back was very helpful with all the packages. We will definitely be back!

Such a fun place to spend time with family, I enjoyed the friendly staff.

This was our first time going to the skating rink. Wow what a nice place and the real wood rink is so smooth. Six of us went and had a very nice time. For those that have negitive reviews try and remember how it was to be young and just have fun we sure did. Thanks so much for having such a nice place to go. Good family fun!!

Went there for birthday party...multiple kids were without the support for skating because they don't have enough pieces..they should limit the number of parties if they don't have equipment to handle the number..spoilt my kids day

Good place to take your family. Fun.clean. Needs repairs.

We had our son?s birthday there and they were incredible! Alexis and the manager had impeccable customer service and went out of their way to make my son?s birthday super special. They were even flexible when I needed to add to a couple extra guests to the party list. Thank you for being so amazing! Y?all made the day enjoyable and much less stressful on the planning side.

The staff is super friendly, but not really fair. We waited in line for close to 30 minutes, because they let people repeat their turn about 4 or 5 times. The tables are nasty. And the overall atmosphere of this place is basically a run down Chuck E. Cheese. Go Karts and the Mini Golf course was fun. Other than that, the basic people who come here are rude as hell and always cut in front. Not coming back unfortunately.

DO NOT GO HERE!! Owner is awful and the employees need to be trained correctly. The fact that the owner always makes the customer feel like they are in the wrong here, is the problem. I get that sometimes the customers are wrong, but every time..over the same complaint, your employees, then there's a problem. You as an owner need to do better. Try to take these complaints seriously. This place needs to be shut down immediately. I will never be back.

I called in advance to see if there was anything that I needed to do in order to have a small birthday party for my son. I was told over the phone that there was plenty of public unreserved seating to accommodate the roughly 15 people we planned to have. We were told upon arrival that we could not have our son?s cake in there UNLESS we had reserved and paid for a party package. None of this would have been an issue had I been told accurate information over the phone. Although we were given the wrong informa

The only reason this review is getting a one star is because Google wouldn't allow me to do zero! At the end of May we went to the Family Fun Zone at 6:45 not realizing they were about to close. (Our fault for not checking the sign) We bought all of our tokens at the counter but no one said anything about closing soon. We played for 10 minutes before they announced they were closing. So we took all our tokens and tickets and left. (We did go down to Chuck E Cheese) Today we went back with over 500 tickets a

Everything about this place was fun! Took me back to my childhood days of loving putt-putt golf. Was exciting to see the kids having fun! We only had one game take our coins but they were super nice and replaced it. The pizza was delicious! Fun place for day out.

The arcade games are reasonably priced, and the new ownership has done a lot of work to breathe life back into the place over the last few years. I'm giving it 4/5 because I really want to see the batting cages and bumper boats operational. They have been closed for a very long time. Hopefully they can fix them and open them back up.

Went to check out the variety of activities. First in the door looked like a Chuck e cheese without the mouse. Very nice. Miniature golf course scenery at the ends of the putting greens was the best I've ever seen, except that the water was off and stagnant. Course would have been worth the trip itself if it had been flowing. They have skating inside for 10 a kid and it was like a separate rink would have been with food and video games. (Latter needed serious upkeep). With bumper boats, laser tag, race cars

For the price you should expect that when you play a game of putt putt that the greens are free and clear of debris. However it looked like the course had not been maintained in quite some time. I have a large family and each individual activity here cost 5-6 dollars per person. If you have one child this might be a good place to go. With a large family get ready to spend your weeks pay check if you really want t to go all out and enjoy the activities.

The family Fun Zone was a great place to visit. I came here with a group of airman and we had a blast. It was well kept and had many options for all ages to experience. We went to the skating ring here and also played a few arcade games and enjoyed some pizza. Food was good. They offer laser tag, skating ring, arcade games, and go kart track. I'm sure many other things aswell that haven't been able to experience yet. I would definitely return here to have a day or night of fun.

I rated this place highly two years ago but today after a manager approached me about my son being a safety hazard and then telling me I needed to wait to take my son's walker to him ( after I waited until all the go carts were parked already). I was to wait longer. My son has Dystonia! He is still capable of pressing the break! So, thank you for coming up to me while everyone was there instead of pulling me aside and talking to us after the other riders left! I feel like it could have been handled WAY bett

We had good time. Public entered in mask but were good at social distancing. Upon arrival manager was putting teens out not sure why but the action of the teen girls were disrespectful and words were inappropriate to come from their mouth or in front of the children and elders entering. The manager apologized but the teens needed to. The party was excellent although $$$

Was ok, but probably wouldn't waste my money here again. We did go carts twice and mini golf once. Go carts seemed broken/slow. The mini golf course needs a bit of TLC as it seems a bit run down and needing some things fixed. I wish they had packages to buy instead of buying everything separate. Other family fun parks I've been to have this option. Just expensive for the 3 things we did!!

My daughter planned a birthday party for my granddaughter recently for a birthday party with skating. Normally there was several packages to choose from but the owners had changed the party packages. Now you don't have a choice. There is now only one package. Take it or leave it. The kids have always had fun at the Plex, so my daughter went ahead and reserved a party and paid a deposit of $118 for 12 kids. This party was supposed to have included: skating, 3 one topping pizzas, 3 pitchers of drinks a

If you have 5-6 yr old kids do not do anything here. The kids were doing Pizza and gifts and the manager on duty told the kids they were to loud. No other party was near them and all the adults were standing there. Instead of talking to the parents or adults who booked it 5 yr old kids were told to keep noise down. When I asked to speak to manager, female wbo adrressed my child, i was told "I dont owe you an explanation" and the cops were called. I then was threateaned with harassment and told I was tresspa

Today was the 1st time in a while that we had a pleasant enjoyable experience. "Skate Zone" The 3 kids working (2 girls/1 young man) the place today 2/2/2020 were friendly helpful and so nice to speak to. Said yes ma'am, your welcome... Could tell they didnt mind having "a job" !! Others could learn customer service from those 3.... They were probably some of the nicest kiddos I'd experienced in the yrs of bringing my grandsons to the skating rink

Nice place. Came here for my son's 10th birthday party and there were plenty of things for the kiddos to do. There aren't many games so you may have to find a favorite and lock in on it. My son choose go karts and Lazer tag for his party activities and they seemed to really enjoy themselves. The go karts were fun. Although, I didn't count the laps allowed we were driving for about 15 minutes. I could definitely see us visiting this place again just for something fun for the kids to do on the weekends. It wa

This was fun I had fun and the overall atmosphere is fun. Ten times better than Chuck E. Cheese 10/10 would do it again. Jacob Nordeen is a god worker and probably deserves a raise. The water boats were good and the pizza was fun. The roller skating was good

No eating of cake, yeah definitely going out of business in this recession! That's what happens when you don't listen to your customers. A lot of times the money just shows the true character of an individual!

We called ahead to make sure they were open and to see what was available. When we arrived, due to Covid they no longer sold wrist bands. Which I guess is understandable, But they also changed height requirements to the rides. Our daughter who was able to get on a year ago, no longer met the requirements this time. It would have been nice to have been given this information when we spoke to the employee before driving an hour into town.

They were fantastic for my 7 year old. The kiddos at the birthday party had a lot of fun. I would recommend for 7 years and up.

Horrible! Came in with 8 kids bought almost 200 dollars worth of coins and at 15 till 7 they just closed all the games. Would have been helpful if they told us when we came in or at least gave us a warning. Half of the games didn't work and service terrible. All we was trying to do was get the kids out of the house. Will not be back or recommend to anyone else.

This place would probably be great to spend a few hours with kids, but it's not a very great arcade otherwise. The games are old and worn out. There was at least 3 or 4 that just didn't work at all. The ones that did work just didn't offer many choices in the different games. I really wish they'd invest in newer and more updated equipment. Held my attention for almost 30 minutes.

The arcade used to be a place to have fun for relatively cheap, but they switched to cards. I get it, it saves money not dealing with physical coins or tickets, but now the 'credits' cost more than the coins used to plus every game costs 2 or 3 times as many credits than they used to. That's the last time I'll spend money there.

The staff threw away our cups that were not even half empty. The staff member that did it was the one who sold the drinks to me. The manager said I should have told them not to throw them away. Seriously, pay attention to your customers. Plus the batting cages are still not operating.

Took the kids here while visiting on vacation. They had a blast and rode the go carts the most. The batting cages and the bumper boats was closed which really didn't bother us. I just wish they had like a package you could have bought instead of paying $8 each time for every person so it did get kind of pricey

We loved a race car here. It's kind of pricy but popular for the customer. The only one thing. A few years ago, we read the local news article saying that they kicked out a child out of the facility while they were under tornado warning. They told a child ?we have to close this facility, so you have to leave?. The poor child frantically ran to the McDonald?s and they sheltered him. Since that article, I don't feel like using this facility. Because we see what kind of owner and staff they are.

BEST family entertainment in town by far! the go karts and laser tag are some of the coolest things to do the batting cages are super fun with a lot of variations of speed for everyone and when all the place is ungraded i can't wait to see the finished product!! highly recommend for family and a great place to have a birthday party for the little ones!!

I understand that this is no longer the plex. I also understand family fun zone is the new name with new management. What I fail to understand is why half of the games are out of order here. I brought my 9 year old to celebrate her birthday by playing games and winning tickets to get some cool prizes but she's been on one game this entire time because all the others don't work or they are a rip off. She's gotten a total of 600 and the best she has to choose from is a ring pop for 250 tickets. Guess she'll b

I have been taking my kids here for years. Our church has had events as well. EVERY experience has met or exceeded expectations. Clean facilities, friendly staff, and good food. There isn't a better value for entertainment in Wichita Falls. I highly recommend The Plex!

Family outing for fun birthday. Mini golf and go carts was fun. Didnt skate. Arcade games was not a hit; although, the game card (cost $1 per card) credits do not expire and collect digital tickets from games for prizes. Family Fun Zone staff were helpful but lacked c'est g?nial. $$$ -$$$$

We had our sons 9th birthday party here and oh what a mistake it was. His party was on the skating rink side and things started out badly immediately. The manager on duty would not allow us to bring in our own cake. My wife reserved everything over the phone and was never told that we couldn't bring a cake. So here we are with our Star Wars cake and kids and he is adamant about not allowing the cake, no matter how much we try and explain we were never told that. The disappointment of a 9 year old didn't bot

Karts are pretty bad. Too slow for an adult to enjoy anything other than bumper karts, so you end up with people just smashing one another, which makes it pretty unfriendly for kids. Arcade games have a decently high percent of machines that are broken or eat coins. Pretty decent little putt putt course. Overall, 3 stars. Probably worth taking your kids to, just be wary of the machines.