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Penny's Place

Penny's Place

Reviews Summary

The consensus shows mixed experiences, with some praising friendly staff and cleanliness (5-star reviews), while many others report poor customer service, rude employees, and tight slots that rarely pay (1-star reviews). Complaints highlight strict rules, unwelcoming behavior, and machines that don't payout, with several vowing never to return. Positive mentions focus on specific staff members and a pleasant atmosphere. Overall, dissatisfaction outweighs satisfaction, particularly regarding slot payouts and staff conduct.

About This Listing

Has Food
Has Prizes
Wheelchair Accessible

Who Can Play?

Most arcades welcome all ages (some may have age restrictions for certain games)
Minors may need parent/guardian supervision (policies vary by location)
No gaming experience required - games range from beginner to expert level
Comfortable clothing and closed-toe shoes recommended for safety
Valid ID may be required for certain attractions or age verification
Groups and parties welcome (advance booking may be required)

*Note: Age restrictions and policies may vary by arcade. Check with your local facility for specifics.*

First-Time Visitors

First-time visitors may need to sign a waiver or register for a game card. Staff are typically available to help explain games and provide tutorials. Some arcades offer newcomer specials or free play sessions to help you get started.

Common Restrictions:

Age-Based Some games may have height or age requirements for safety reasons
Capacity Popular games may have wait times during peak hours

*Note: Policies vary by arcade. Confirm with your local facility.*

What to Bring

Cash or card for tokens/credits (some arcades are cashless)
Valid ID for age verification or membership signup
Phone to capture high scores and memories (check photo policies)

*Note: Payment methods and requirements may differ by arcade.*

Preparing for Your Visit

Check arcade hours and peak times online before visiting
Eat beforehand or check if the arcade has food options
Bring friends for multiplayer games and competitions
Wear comfortable clothes you can move freely in
Avoid bringing valuable items that could be lost or damaged
Check for special events, tournaments, or discount days
Set a budget for games and stick to it
Stay hydrated, especially during long gaming sessions

*Note: Tips may vary by arcade type and location.*

How to Get Started

Most arcades accept walk-ins, but call ahead during busy periods or for large groups. Check for membership deals!

Other Helpful Info

Most visits last 1-3 hours depending on games and group size
Popular games may have longer wait times during weekends and evenings
Many arcades offer unlimited play packages or time-based pricing
Some locations host tournaments and special events regularly
Prize redemption available at many arcades - save your tickets!

*Note: Policies, pricing, and features differ by arcade. Contact your local facility for details.*

How Arcade Prize Games Work

Dive into the excitement of arcade prize games! Expect claw machines, skee-ball, whack-a-mole, or basketball challenges where you test your skills or luck to win tickets or prizes directly. Claw games require precise joystick control to grab toys, while redemption games reward accuracy with tickets to trade for plushies, gadgets, or trinkets at prize counters. Modern setups boast colorful displays and smooth mechanics, blending nostalgia with fresh fun. The thrill of winning and the vibrant arcade vibe make prize games a captivating draw in 2025.

Features

Has Food
Has Prizes
Wheelchair Accessible

Contact Information

Address

1253 E Rand Rd

Arlington Heights, Illinois 60004

Visit Website Call Now Get Directions

Hours

Monday 8AM-12AM
Tuesday 8AM-12AM
Wednesday 8AM-12AM
Thursday 8AM-12AM
Friday 8AM-1AM
Saturday 8AM-1AM
Sunday 12PM-12AM

Customer Reviews

Watch out for this place. The employees are extremely rude and always looking for handouts. I was on the phone and got yelled at by this employee, very unprofessional. Never will return here ! This place has gone downhill. Staff needs to be trained immediately

Both times I went there dementia geasor psychopath Penny's Place "owner" hosts Howard and his girlfriend demanded all cellphones be turned off and no chewing gum, candy or bottled water. Then after several hours of max bets of $2,000 invested in a slot machine, the woman screams at you to leave imediately or she will call the police!! Sick deranged employees !!!

Absolutely atrocious establishment all around in my opinion. Slots that aren't in disrepair don't pay well in my experience and are frequently occupied by rude and obnoxious regulars. The majority of the staff I have encountered, particularly Hank, (who on a side note, because he doesn't wear a name tag, resembles John Wayne Gacy FYI) are indignant about performing their jobs and would rather be standing out front with the fingers they use to straw your drink to their lips, smoking a cigarette (IMO). He wou

Strangest place ever. About two years ago I played the slots thete for about an hour. I then sat in their cafe and the only employee there immediately asked if I wanted something. I was emailing someone on my phone but looked up and said that I wasn't going to be ordering anything at the moment. She then asked if I was going to play the slots. I told her that I wasn't going to play right then. She then said, "then what are you doing here!?" ?? Recently I went and the employee didn't know how the machines

One of the worst place to play slots, they are a loot none of there machines pay out not even with bonus regardless of the bet never going there again. Have wasted hundreds at this place.

Do NOT play here! Slots NEVER pay I have been here over 50 times lost thousands and never ever win. This is a very greedy corporation! The husband and wife that go here daily HOG the machines and are not even playing. Employees watch you like a hawk.

Great staff at this location on the weekends

Not crowded friendly staff clean

Great staff pays well

Slots are super tight in here

Hank and Rita are the best.

Didn't go to Penny's Place

Bad customer service

Frequently Asked Questions

What’s it like visiting an arcade today?

It’s a mix of nostalgia and high-energy fun! Many arcades blend retro classics like Pac-Man and pinball with modern VR games, racing simulators, and rhythm challenges — often with music, lights, and a social vibe.

Is it better to go alone or with friends?

Both can be great! Solo visits let you focus on your favorite games, while going with friends adds competition, teamwork, and laughs. Many people plan arcade meetups as a casual hangout or even date spot.

What should I bring to an arcade?

Usually just yourself and a way to pay (some arcades still use coins, others use cards or apps). If you're competitive, bring your A-game. If you're social, bring friends or meet new ones over multiplayer games.

What’s the best time to visit an arcade?

Weekdays or early afternoons are usually less crowded — perfect for focused play. Evenings and weekends bring the buzz, especially at barcades or venues with DJs, tournaments, or themed nights.

Can I meet new people at arcades?

Absolutely! Arcades attract a mix of casual players and serious gamers. Whether you're jumping into a four-player co-op or chatting between rounds, it's a fun, low-pressure way to connect over shared interests.

Are arcades still just for kids?

Not at all. While many arcades are family-friendly, there are also adult-oriented ones with full bars, 18+ nights, or vintage nostalgia themes. Arcades today cater to everyone — from first-timers to lifelong gamers.

Are there events or tournaments I can join?

Yes! Many arcades host regular competitions, retro nights, cosplay parties, and more. Whether you're into high scores or just want to watch and vibe, events add an extra layer to the experience.

What if I’m not great at arcade games?

No worries — arcades are about having fun, not being perfect. Try a variety of games, ask others for tips, and remember: the vibe is more “let’s play” than “let’s win.”

Why are arcade prize games so exciting to play?

Arcade prize games are a thrilling highlight in 2025! Claw machines, skee-ball, and ticket-redemption games like basketball offer a rush of skill and chance, with rewards like plushies, toys, or electronics up for grabs. Modern machines feature vibrant lights, digital scoreboards, and responsive controls, amplifying the fun. The lively arcade atmosphere, with cheering crowds and buzzing energy, makes every win feel epic.