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Innovative Concepts In Entertainment Inc. ICE

Innovative Concepts In Entertainment Inc. ICE

Reviews Summary

The reviews show a polarized consensus with many praising ICE for high-quality arcade games, excellent service, and professionalism (multiple 5-star ratings). However, critics highlight poor customer support, frequent equipment issues, and overpriced parts (several 1-star ratings). Shipping and website problems are also mentioned. While loyal customers strongly endorse the company, dissatisfied reviewers warn against poor experiences.

About This Listing

Has Arcade Cabinets
Good for kids
Has Prizes
Wheelchair Accessible

Who Can Play?

Most arcades welcome all ages (some may have age restrictions for certain games)
Minors may need parent/guardian supervision (policies vary by location)
No gaming experience required - games range from beginner to expert level
Comfortable clothing and closed-toe shoes recommended for safety
Valid ID may be required for certain attractions or age verification
Groups and parties welcome (advance booking may be required)

*Note: Age restrictions and policies may vary by arcade. Check with your local facility for specifics.*

First-Time Visitors

First-time visitors may need to sign a waiver or register for a game card. Staff are typically available to help explain games and provide tutorials. Some arcades offer newcomer specials or free play sessions to help you get started.

Common Restrictions:

Age-Based Some games may have height or age requirements for safety reasons
Capacity Popular games may have wait times during peak hours

*Note: Policies vary by arcade. Confirm with your local facility.*

What to Bring

Cash or card for tokens/credits (some arcades are cashless)
Valid ID for age verification or membership signup
Phone to capture high scores and memories (check photo policies)

*Note: Payment methods and requirements may differ by arcade.*

Preparing for Your Visit

Check arcade hours and peak times online before visiting
Eat beforehand or check if the arcade has food options
Bring friends for multiplayer games and competitions
Wear comfortable clothes you can move freely in
Avoid bringing valuable items that could be lost or damaged
Check for special events, tournaments, or discount days
Set a budget for games and stick to it
Stay hydrated, especially during long gaming sessions

*Note: Tips may vary by arcade type and location.*

How to Get Started

Most arcades accept walk-ins, but call ahead during busy periods or for large groups. Check for membership deals!

Other Helpful Info

Most visits last 1-3 hours depending on games and group size
Popular games may have longer wait times during weekends and evenings
Many arcades offer unlimited play packages or time-based pricing
Some locations host tournaments and special events regularly
Prize redemption available at many arcades - save your tickets!

*Note: Policies, pricing, and features differ by arcade. Contact your local facility for details.*

How Arcade Prize Games Work

Dive into the excitement of arcade prize games! Expect claw machines, skee-ball, whack-a-mole, or basketball challenges where you test your skills or luck to win tickets or prizes directly. Claw games require precise joystick control to grab toys, while redemption games reward accuracy with tickets to trade for plushies, gadgets, or trinkets at prize counters. Modern setups boast colorful displays and smooth mechanics, blending nostalgia with fresh fun. The thrill of winning and the vibrant arcade vibe make prize games a captivating draw in 2025.

Features

Has Arcade Cabinets
Good for kids
Has Prizes
Wheelchair Accessible

Contact Information

Address

10123 Main St

Clarence, New York 14031

Visit Website Call Now Get Directions

Hours

Monday 9AM-5PM
Tuesday 9AM-5PM
Wednesday 9AM-5PM
Thursday 9AM-5PM
Friday 9AM-5PM
Saturday Closed
Sunday Closed

Customer Reviews

They have their own new building next to Dimar. Truck entrance from Main St.( opposite to Pineledge Rd). They have 3 Shipping Docks.

The WORST place to buy your arcade parts from! An ancient web site that doesn't calculate shipping at checkout? Check! $10 S&H charge? Check! Awful customer service? Check! Overpriced parts!? You betcha! Save yourself some money and aggravation by buying on eBay or one of the big parts suppliers. I know I'll NEVER spend a single dollar on ICE games or parts. There are plenty of quality, made in the USA manufacturers that sell great products and treat their customers the way they themselves want to be treate

I have been in the Arcade/Entertainm,ent business since 1987 and ICE is one of my goto places for any needs with their games. Always professional and quick responding. I have NEVER been dissapointed with their games or service.

Never coming back here again 6 hours just to load a video games in pallets it's unheard of maybe it was the wrong day to come in but I'm not taking any chances next time I see the address is for this place I'm canceling the load even food places who are known for taking too long isn't this bad save yourself a headache and just pass on the load unless if you can get broker to advance you 300 for detention this isn't worth it ???????? and I'm giving them 1 star since 0 isn't an option????

Equipment breaks down often. Poor customer support. Once they hear n come to know, it's a complaint, they disconnect the phone right away and never answer again

Ice parts is one of the best in our amusement industry; and their games are the Coolest games on earth - Best coin op Basketballs ever made - first Class company , A++++++

Love this place and their products! 5 Stars!

I wanna Wheel of Fortune 2018 mega marquee

Coolest games on earth!!!

(Translated by Google) Excellent Arcade Games factory (Original) Excelente fabrica de Arcade Games

Frequently Asked Questions

What’s it like visiting an arcade today?

It’s a mix of nostalgia and high-energy fun! Many arcades blend retro classics like Pac-Man and pinball with modern VR games, racing simulators, and rhythm challenges — often with music, lights, and a social vibe.

Is it better to go alone or with friends?

Both can be great! Solo visits let you focus on your favorite games, while going with friends adds competition, teamwork, and laughs. Many people plan arcade meetups as a casual hangout or even date spot.

What should I bring to an arcade?

Usually just yourself and a way to pay (some arcades still use coins, others use cards or apps). If you're competitive, bring your A-game. If you're social, bring friends or meet new ones over multiplayer games.

What’s the best time to visit an arcade?

Weekdays or early afternoons are usually less crowded — perfect for focused play. Evenings and weekends bring the buzz, especially at barcades or venues with DJs, tournaments, or themed nights.

Can I meet new people at arcades?

Absolutely! Arcades attract a mix of casual players and serious gamers. Whether you're jumping into a four-player co-op or chatting between rounds, it's a fun, low-pressure way to connect over shared interests.

Are arcades still just for kids?

Not at all. While many arcades are family-friendly, there are also adult-oriented ones with full bars, 18+ nights, or vintage nostalgia themes. Arcades today cater to everyone — from first-timers to lifelong gamers.

Are there events or tournaments I can join?

Yes! Many arcades host regular competitions, retro nights, cosplay parties, and more. Whether you're into high scores or just want to watch and vibe, events add an extra layer to the experience.

What if I’m not great at arcade games?

No worries — arcades are about having fun, not being perfect. Try a variety of games, ask others for tips, and remember: the vibe is more “let’s play” than “let’s win.”

Why are arcade prize games so exciting to play?

Arcade prize games are a thrilling highlight in 2025! Claw machines, skee-ball, and ticket-redemption games like basketball offer a rush of skill and chance, with rewards like plushies, toys, or electronics up for grabs. Modern machines feature vibrant lights, digital scoreboards, and responsive controls, amplifying the fun. The lively arcade atmosphere, with cheering crowds and buzzing energy, makes every win feel epic.