Apex Entertainment Albany

Went on a weekday so of course a lot more service for us. We ended up doing the eating play package which gets you an hour and a half bowling, shoes for up to six people, a pizza, and a picture of whatever drink you want (non alcoholic that is) booo lol. They give you a server at your lane for bowling. We chose candlepin bowling since we had younger kids they could easily get the ball down the lane. Food is decent kind of what to expect from your typical bowling alley as far as pizza. They do have a giant p

Went here to bowl a couple of games. Good luck finding a server. Ordered the group beer and it showed up right before the last frame of the second game. We had to cancel the food we ordered as we already had dinner plans. Such a shame as the concept is cool.

Lots of the machines were malfunctioning when we got there. When we pay to play, machines would not dispense the appropriate balls to each player. On our second play, the machine did not dispense any balls at all. We reported the issue to staff and they were looking at us as if we had three heads. Will absolutely not go back there.

Lots to do and it has great aspects but placement of things like the pool tables were unfavorable. Sticks were bent. Lazer tag was really cool . The down fall of this place is it was the staff. We went Sunday morning to beat any crowd and lots of staff just standing around talking to each other. This place was not user friendly. Staffed by kids and runs as such. We waited for help for a while with everything we were trying to do which was really annoying. Video games were expensive for what you got. You won

Some of the largest and fun games. Great stop for families with kids to get some energy out. Food and bowling as an alternative.

Well this was disappointing. We were in town visiting and needed to kill a few hours with our kids. The bowling turned into a very frustrating experience. The bumpers didn't work as they were supposed to. Every other ball caused a malfunction. 3 times in ten frames we had to have maintenance retrieve our balls. A 30 minute game turned into almost 2 hours. The staff did try but was very delayed. Laser tag was fun. The servers were not attentive. Took a while to get a drink. Once we got one nobody came back t

We went for a birthday party. The staff was amazing ?? From the moment we walked in they were attentive and friendly. They checked on us frequently and made sure the kids were really enjoying themselves. Highly recommend!!

We stumbled upon Apex Entertainment while walking around Crossgates Mall, and it's so much more than meets the eye! At first glance, it seemed like just an arcade, but once we walked to the back, we were blown away by everything they offer. There's bowling, bumper cars, VR experiences, a restaurant, and so much more?it's honestly unlike anything we've seen before. Even though we didn't try anything this time, it's clear that this place is perfect for any kind of fun outing, whether it's a date, family time,

Went on a Wednesday night, the kids had a blast. The adults had a blast. It could probably use a few more staff but I don't think I've ever seen it packed. We did the bumper cars, sports simulator, and laser tag. Will be returning. Next time we'll do the escape rooms.

Had my daughter 10th birthday party. Such a great time! Sydney our host was phenomenal! Everything went so smoothly, kids were thrilled every step of the way. We will definitely book another party again

Went here last night with our family though our waitress was great.. unfortunately we got food poisoning from here and it hit our 3 and 1year old more severely.. they have been vomiting and diarrhea since late last night.. I'm extremely upset and disheartened by this experience.. (and these pictures is after multiple times of cleaning up batches of vomit)

I had an absolute blast at Apex Entertainment! From start to finish, everything was organized perfectly, and the energy was amazing. Host Sam was absolutely fantastic?she made the whole experience unforgettable! Her enthusiasm, professionalism, and genuine kindness stood out and made everyone feel welcomed and comfortable. She went above and beyond to ensure everything ran smoothly and that we all had an incredible time. Overall, the activities at Apex were absolutely sensational and I highly recommend a vi

I was rudely told by a staff member to not eat food from another establishment in their ?restaurant?. It's first time at Apex and this is how I'm treated. I understand policies are in place but the attitude I received was uncalled for. To top it off the staff member went back to chatting with multiple staff, possibly management of some sort. It seems like this is how you prove yourself and get promoted to a higher position at Apex.

We had a birthday party at Apex for our ten year old son. He and his friends had a blast, and our host, Sydney, was amazing with the kids! She was very kind, patient, and all-around great in managing the group. It was such a relief to have support from the wonderful staff. Thanks for a fun afternoon!

This place could be great for this area but every time I go they are severely understaffed and the facilities are unkempt and underwhelming? the wait times would not be so bad if the staff weren't so dismissive and grumpy.. went with my family yesterday but left after a 40 min wait that was supposed to be 10-15 mins .. we sat at a table where we were told someone would be right with us no one came until we stopped a passing staff member and when the waitress FINALLY came and we tried to order drinks they di

My daughter & I average visiting monthly for over a year. We have done bowling, laser tag, & bumper cars. We mostly come for the arcade games. The manager with the impeccable beard is great. Each staff member that I have encountered has been very kind. They all speak & don't seemed perturbed to be working ( something that I have encountered at the other arcade in the mall). Our most recent visit was today. Stacey was awesome! My daughter loves her. She even came & found us when our food was ready. Exceptio

Stacey was an awesome bartender! I'm currently pregnant and was hanging out at the table while the kids were off having a great time playing games. She was relatable, kind and accommodating. Got my food order promptly and correctly and offered for me to even stay at the bar to chat. She made the kids great virgin drinks too that they loved.

Both machines and the staff were a big disappointment! Although this is a pricy arcade, it looks nice when you walk in. But many of the machines we played were broken: didn't update your score, didn't give you the balls or tools you needed to play, or didn't show your updated tickets. A couple of times, a machine displayed an error message in the middle of a game. And when they did work, each $2 played was meager - for example, only 8 balls for skee-ball, or 20 seconds of Whac-A-Mole . The laser tag arena

This place has a really good concept but executed terribly. Out of my party of four, three of the meals were wrong. The staff was nice enough to check in on us a couple times after we told them things were wrong, which was appreciated but unfortunately after we returned home my entire party become very ill. Wish I could return because it was fun but idk if I can after the food experience.

Went to Apex on 26 April 2025. Had reservations for bowling, the bowling was great, the service was terrible. The bowling supervisor was difficult to talk to and seemed as if we were bothering her if we asked a question. After bowling we decided to grab a drink at the bar. The heavy set set lady with glasses and two braids ignored us and the supervisor for the bar had to serve us, after having to flag her down. The server was literally 3 feet from us and wouldnt even turn around and knowledge us. We finish

The staffs were nice. Nice little place at the mall for children and teenagers to have fun. Love how they have it set up.

My family and I went to Apex to spend some time before a family member left town to go back home. We bowled and ate and had an amazing time. All the staff was really friendly and attentive. Stacey was THE bomb! She was so sweet and got everything we ordered correct and out to us in a timely fashion. We will be back :).

Sat at the bar for 15 minutes without so much as an acknowledgement. The couple next to us left after 18 minutes of waiting. Tons of the games are out of order and had 1 break while we were trying to play it. We ended up leaving and going to Dave and Busters.

On 5/17 2025 we walk up to the bar 8 pm cause we had a revelation at 8.30 pm for bowling the bartender was nasty and rude. I didn't get her name. I will never come back do to her being so nasty. God bless

Went there for the first time on Thursday. Terrible terrible terrible experience . First we got food , the food was terrible . Ordered tenders with fries and ended up not getting fries but getting onion rings which I didn't even know they had and got charged $2 extra for them . The bartender said I heard you say onion rings there's nothing I can do . The service was terrible . I asked for fries and got 7 of them . 7!!! Every game we played ended up breaking down or was very slow . we wanted to try a new arc

Only thing good about this place was the FOOD! the bartender is really nasty her attitude was really crazy. This place is really over priced! Less attitude more work!!! Id never come back here ! Im a great tipper? i wouldnt leave them $1 for tip. They need to work on customer service

Stacey was exceptional with her service and bill was also very helpful. Great duo and team to make the night with my kids unforgettable. Will definitely be back

We did the Zombie escape room and part of the room was broken, so we got stuck for 15 minutes trying to find the last clue that wasn't present and time ran out. Very disappointed... seemed like it could have been really good, if not for that.

Paid $40 for two people for a 30min zombie escape room.. It was all a lie, they gave us a ipad and put us in a blank room.. horrible experience & the lady shrugged when we complained, saying that's what you get for $20. So disappointed

Sam was such a great party host. She is very kind and very attentive. She got everything done in a timely manner. Will be requesting her next time!!

Apex did a great job with my kiddos birthday party. They seamlessly rescheduled our party when she was sick and were wonderful the day of the event!

Bowled with friends. The lanes kept getting stuck and no one to fix them. Ordered drinks and waited about 20 minutes for my fiance to walk up to see our tray of drinks with a bunch of servers standing around just talking. If you wanna wait about 20 minutes to get anything done this is the place for you.

Edit: the GM contacted us after our experience and kindly offered a gift card and heartfelt apology. We're pleased with the response and attempt to remedy and would be willing to go again. Would not recommend the candlepin bowling here. We were given Lane 12, and after one frame, it malfunctioned. The staff attempted to fix for 15 minutes, until they moved us over to Lane 11. The mechanics were functioning; however, it didn't register a third of all the pins we were knocking down, making scoring totally ir

I made plans for my friends and I to celebrate our buddies bachelor party and it was every bit of old school fun we could have imagined. The planning process we easy and painless and through a few back and forth emails all the decisions were made for our food choices and our entertainment events. First of let me tell you the food was amazing and we had plenty of it. We ordered chicken tenders, mozzarella sticks, sliders, French fries, loaded tots, multiple pizzas, and the desserts were on point! It was perf

Nearly half of the arcade games we tried ate credits off our card but didn't let us play. I kept walking back to the one place they could help with issues, but there was a line every time. I highly discourage you from using your money here. When I asked for a partial refund, they would not. So my money was partially stolen.

We read the reviews and the website before coming for the first time with a few teenage boys for a birthday outing. The website is far more exciting than the location itself. Here's my overall take on the areas we visited. 1) Games: As others noted, there are far less games than D&B and multiple games were not working. Prizes cost more tickets than other arcades I've been to. They have some newer games, crane games, coin pushers...but again at least 4 or 5 were out of order and there are not that many to b

Paid an unruly amount for an hour of bowling, spent 3/4 of that time waiting. Food took even longer and was ok.

I had 1,445 tickets and the prize I wanted had a label and saying it was 1,140 tickets and the staff member said that I didn't have enough and the prize was actually 1,750

Came here with my parents and two of my nieces. I haven't been to Crossgates Mall in ages since I moved to California in 2012. Needless to say, we had an amazing time bowling and we would definitely be back. The young gentleman who helped us with bowling...(I apolgize if I have his name incorrectly as I'm going from memory)..."Abidulai"? Omgee if you're seeing this and its wrong, I'm so sorry! But I believe he is African and he was an amazing help to me and my family when we had a bit of an emergency on 5/

My partner, mom and I did one of the escape rooms they have to offer. It was fun, but just okay. You needed to use a tablet to understand the mechanics of each puzzle which took a lot of time, and we only had 27 minutes! One of the puzzles wasn't working either. We were unable to escape, and the worker was showing us what to do, but when he did it ?correctly? it didn't unlock the box. We had been doing the right thing! I prefer escape rooms to be more focused on exploring the room and figuring things out yo

Had my son?s birthday here, staff were very helpful. Food was great, laser tag was even better

The staff don't seem to even care how poorly this place is run. We booked the virtual golf room. It wasn't ready when we arrived. Then after a long wait, the game itself wasn't working and we couldn't play. The food was terrible! We had to chase down staff for menus. Then chase them down again to order. Half of the food we ordered wasn't even available. But we weren't told until 15 mins into waiting for our order. Then we couldn't get drinks. I finally went to the bar myself to get the drinks. Which was 5

Took my daughter and her friend to get lunch and do the escape room , worst experience ever. The scape room wasn't ready when they said it would be and then we had to wait another 20 minutes while the staff tried to figure out what was wrong. They told us the table needed to charge up and it will take another half an hour to forty five minutes . I told them no thank you I have already been waiting an hour . I ask for my refund and the counter guy said I can give you a note saying that you get a free return

Fantastic Place! The pizza crust is really delicious! There's also a bartender by the name of Al who might be one of the kindest people in the world.

It's fine the staff was very nice. Many of the games were not working when we were there Always disappointing to see that.

It's not bad but a lot of the bigger games are down and they refuse cash and most things inside requires a 24 hour reservation even tho most were not in use

This was so much fun and SO needed after the week I've had. Sam was also great and made the whole experience even better!

The staff was all very friendly. Sam was extremely helpful with all my questions. Would 100% recommend coming here.

Always have an amazing time at apex and Stacey was an absolute angel! Great energy and super helpful. 10000/10 always reccommend

Rafael was such an amazing bartender, his smile and personality truly lights up the room and made my experience so much better. Lakeytah was also very welcoming, she was super fast with her service and she never stopped smiling, the bar was super busy but these two truly held it down. I'm super impressed with the service and how pleasant both of these individuals were. I will definitely be returning with these two as staff! Great job!

Driving through from Missouri to NH. My daughter had a blast with the escape room. We didn't complete it and this was the first one we havnt completed. We arrived later and wanted to do the VR first. They were slow and after we got out of the room the guy showed us the one item we were missing and my daughter finished the room in like 2 minutes. Pretty funny as the guy watched. We were initially under the impression the VR was broken but the guy told us that it wasn't and was setting it up for us even thoug

This place is a complete joke. We planned a nice day with my dad, niece, and nephew. We purchased 5 cards for a total of $260 and change. After walking around two of the hologram units were down, half the arcade games were "temporarily out of order", the escape rooms were closed. I spoke to the manager Zavia, she was very pleasant. She gave us a few vouchers for bowling and other activities. We decided to play a game of bowling and on two occasions a guy came out of where our pins were. My fiance and I alm

Let me start by saying this used to be one of my favorite spots but after today I don't think it is anymore. Reserved two lanes for 1 PM on Sunday not a problem got there was given the lines the bumper rails were broken not working I had little ones with me 4 to be exact And when it comes to staff I feel like nobody wanted to help us I asked the girl working at the booth hey can we get a server she said the server will come meet you at the table nobody came to meet us saw a guy asked him hey can we get a se

Kids had a blast, fun family outing! Food was good but a little on the pricey side. We will be back soon!

Stopped in here over winter break with my family. The kids had a great time. Mike G. at the bowling desk was great with telling us about all the options for bumper cars and bowling. My kids had a great time in the arcade. I wish we could have stayed longer we want to try the bumper cars next time.

I was extremely disappointed with the experience we had here last week. I had gotten my nephews gift cards to Apex for Christmas so I took them here for lunch and games. The server took our order and everything was fine to start. He came back and said what I ordered wasn't available so I ordered something else. Still fine. Food took so long to come out and when it did it was brought by a different server. I said I was still missing the food I ordered. He had to go figure it out and come to find out the orig

Just moved to the area with my family and we stumbled upon this place at the mall. We decided later in the week that we would make it a family fun night and I'm so glad we did. The kids, ages 8 and 10, had a blast! We set them up with some credits for arcade games and then signed them up for laser tag and bumper cars. My husband and I sat at a table and had no problem with placing an order for food and drinks. Everything came out fine and our server checked on us several times. I believe the GM also came ov

Great and friendly atmosphere. The games were fun, the bowling was enjoyable, and the food was delicious. My only issue was the automatic scoring for the candlepin bowling wasn't accurate about 20?25% of the time, miscounting pins knocked down.

Visited a few weeks ago and was served by a young woman named Lakeytah. She was attentive, knowledgeable and a pleasure to speak with. The food and drinks were delicious. I appreciated her making the atmosphere welcoming and enjoyable. I'd patron again!

Tried bowling there for the second time. Lanes don't work. Constantly need someone to come get the gate working again. It took 28 minutes before someone would come take drink orders. Every worker seemed extremely reluctant to actually provide any services. Same exact experience last time. My fault for giving them a second chance. All gimmick, no games

This is the second bday party I've been too @ Apex. The first was for a party I attended, we didn't get the room until after the food was served. The second party was one in which we was hosting for my boyfriend's son who was very excited to have his party here. We arrived a little early to make sure it was set up b4 our guest arrived. We was met by the shift supervisor who was very nice and accommodating. We finally met our host for the party and was showed to our room (well the room we thought was going t

Very fun! They had a promo where if you buy a gift card ranging from $50 to $200 they'll match it with arcade "tokens". I brought my 8 year old and his friend here to play in the arcade and bought a $100 gift card. With what they matched, I had $200 worth of arcade credits. We played for over 2 and a half hours and I still have a quarter of the credits left on my card. It lasted a long time. There is a great variety of games and the VR station looks like so much fun. The only negative I would give is the f

Recommended to come with family or friends...

7/24/23- Update on the review below. Apex's response is below 3 months after my review- I guess you have checked the proverbial box... Scheduled a team event here- process to get set up was great no issues. Was then asked to start 15 minutes later due to another larger group- no problem but need to get started by 330. My boss & I arrived at 230 - make sure the room was set up- it wasn't, we helped set up chairs and tables at 325- team was not checked in until after 340- so we started late. The staff wa

Great place to relax, play, have a beverage, and eat. They have a lot of games that are kid and adult friendly. The bar staff is friendly and personable. The bartenders Roman and Rafael have always been welcoming and make you feel at home while making sure you get what you need. Bowling is our fav, like the feel of the big screens while you wait your turn. The bar area always has a game playing. Bathrooms are kept pretty clean. Update: There are some games not currently active which I hope would get fixed

Id give -5 if I could. Overpriced entertainment with minimal selection. Worst customer service with a creepy guy hanging around the front.

It's way overpriced, and the staff looks miserable. If the steep price included some other games, it might be worth the $50 hrly rate. Save your money and go to an actual bowling alley.

The only reason this place is getting one star is because the bowling was fun and the waitress was so pleasant? I recently came here for my bachelorette party and did the bowling, escape room, and arcade. As I said bowling was great. The arcade was small and a lot of the games were broken. The real kicker was the escape room. I had made reservations two months in advance for this and had my tickets when I went to the front counter.. they did not put our reservation in their system and we had to wait an extr

Tabby was a great bartender! She gave so many recommendations and they had some cool specials available this month

Went here today with my daughter, her friend, and mom. Did the eat and play package with the bowling and had a $50 arcade credit so they were able to play some games. While we were waiting for a lane to open up we decided to sit at the bar. Needless to say it took about 30 mins from the time we ordered a drink till we actually got it. There were only 2 other guests at the bar for reference. It really wasn't that busy in there as we went around 1pm. Moving on to the the bowling?we got the pizza right away w

Good place overall. However, the Escape room was a bit of a letdown. Although it was an interesting room, a key part of one of the puzzles did not work correctly and hindered completion of the puzzles. The staff member for some reason comes into the room several times for some strange reason. Which also kinda spoils the effect of actually being trapped. I wont be going back to Apex for the escape rooms.

Had a birthday party here, and they were super helpful and the prices were very fair. I planned it was last minute and they came through. Shout out to Shawn for being an excellent event host/coordinator, he made helped with every little bit of the process down to helping to serve the birthday cake which was a lifesaver

The best part of Apex Entertainment is the arcade. Its a great place to bring your kids and have a good time. We ordered food: loaded tater tots, cheese burger with fries and fried dough balls. It all tasted good, but it took a long time to get our order. Our waitress was nice and friendly, but she did not really check in on us, and it took her quite sometime to swing around to give us our bill. Our table was also very wobbly, they really need to fix that. For a relatively new place, that should be addresse

Escape room: We did the zombie escape room. The other one wasn't available. There were several technical difficulties, including the audio being completely nonfunctional. The game lacked visual cues telling you when you succeeded at a puzzle. $20 for 30 minutes didn't feel worth it. Arcade games: Almost every single machine--including the card dispenser machine--ate our credits. We selected $10 for the card and paid a $3 new card fee, and in total put $15 in the machine...but received no change. Where did

Terrible, terrible, terrible service!. I called the headquarters and set up a bday party for my son. I was told what I paid for would be provided, and it would be a great experience! which it was wrong. We got there 15 mins early to make sure everything was good. But it wasn't. The host didn't know where we was supposed to be, they switched our rooms like 3 times, and the party started 15 mins late. The host was no where to be found, me, my brother and other people at the party was making sure things were d

Would love to give a huge shout out to Shawn and his team. We had a very large group of rowdy and hungry high schoolers visiting the area for the first time. Shawn was extremely flexible with all the last minute change in plans we threw at him. Eventually are students felt comfortable calling him by his first name and going to him for all help. Could not recommend enough.

I really wanted to like this place. It's got a lot to offer, but I've never seen such a poorly organized establishment. They are not under staffed, workers are everywhere. They just seem un ambitious to make sure the customer is enjoying the experience. We were told that bowling was a 20min wait, which is totally fine. They took my name and number down to notify me when it was available. We went and sat at the mostly empty bar and waited 15 minutes before the bartender acknowledged us. 45 minutes went by wi

Disappointing experience. Felt like a poor value for money. Bumpers would not go down even when unselecting them from the screen, so stayed up for the entire game. Pin reset continually froze in between rounds, so took time away from our game which was on a timer. Balls got stuck almost every player. Menu on screen wasn't available to order food or drink. Took a while to find someone to help fix the issue. Added a star because employee allowed us to complete game because of the continual issues, but did not

This place is awesome. My family and I had a blast. Thank you!!!

Just want to come here and shout out our Birthday Hostess Lilli. This past weekend she did everything and more to make sure a group of 9 year olds had a blast and she put up with a lot of questions. She deserves all the praise in the world. The amenities are great for all ages and we will be back!

I visited here a few times for bowling and laser tag. It's great for kids parties. This time the service was outstanding. Rafael was very welcoming and made delicious drinks. I would definitely recommend this place and I can't wait to come back

Cool Entertainment place that has a full arcade a whole bowling alley bumper cars, lazer tag,escape rooms and even sports simulators the arcade seems to be the most popular followed by bowling every time I go the lazer tag is almost always dead which makes me sad as its a nice arena and they even have a reasonable unlimited deal for it but the 30 min and 60 min unlimited fun pass is its definitely the best thing about this place ... Well that and the unlimited soda pin. Its really worth checking out

My friend and I wanted to meet up after work to go bowling in the mall near our workplaces, as I've heard great things about this place from friends and acquaintances, so we gave it a shot. The atmosphere is quite something, wall-to-wall games and attractions, huge bowling alley, golf simulator, etc. We had a blast and bowled at least 3 games before leaving when they closed. Highly recommend next time you go to Crossgates.

The food service is horrible. The waiters are so undertrained. Took us over 30 minuets for someone to even come over and take our order. Some guy with a beard walks around like he's on a mission but does absolutely nothing. Also did the bowling, they said they'd text us when a lane would open up. As we waited FOREVER for our food, I noticed several open lanes. So my wife inquired after we were 15 minuets past the time they said one would be available. We never received a text. They placed us in a lane only

After a tough week, my boyfriend and I came to Apex to unwind. Al took care of us and gave us a 10/10 experience! He was friendly, funny and very personable. We had such a great time that we're eager to come back tomorrow. Thanks so much Al!

Went to have drinks with some friends. Had Jacy as a bartender & she was amazing! Friendly, fun & super efficient! Would come back just for her!

It was awesome! We played lazer tag, bumper cars, and basketball and we had sooo much fun! The place was not crowded and it was really clean too. The food and drinks were really good too! The chicken wings were delicious, as was the gigantic pretzel! The drinks were great too! Got the bucket and it was delicious! I'm already planning my next visit!

It's ok. When we got our play cards for games, the guy told us we could only play on certain games (orange color). To find out, we could use it on all of them. There aren't many games to play on. They do have bowling and a bar.